Cockroaches coming out of coffee maker Rats in the kitchen…read more No handwashing So many other problems

https://www.naplesnews.com/story/news/local/2025/03/07/aston-gardens-at-pelican-marsh-stops-meals-mo…read moree-to-nearby-condo-group/81371221007/ Denying villa residents transportation to doctor's appointments and meals as of March 1. See Naples News article

Seascape is a beautiful facility in Naples, containing of Independent Living, Assisted Living and…read moreMemory Care. The dining experience is amazing., not to mention the heated pool, RUI fitness Program. You can even bring your pet and thry have programs to help feed and walk your fur-baby.

Some people are not working there for the right reasons. Also, I have seen some residents missing…read morepersonal items. However, I did make some "special staff " friends.

Solaris is a great place to work (and live). The company motto is played out each day- doing what's…read moreright. I truly do believe that this company has the best interest of their residents at heart. Residents are happy and engaged and they are family to all of us :)

Well, I just got out of a 10-day stay at this nursing home which I attended strictly for the…read morePhysical Therapy rehabilitation. It was much less that I had hoped for and even less for what I'd expected. In no particular order I will give details of the horrors you might expect. Keep in mind that for an older person with terminal issues this might have been much better, but I was probably the youngest in the facility and only needed P.T., not nursing. I had a multiple-occupancy room (read semi-private, two patients) that had a TV each but both TVs were controlled with the same coded remote. When I would turn mine off or on or changed the channel or volume level, his would change, too, and vice-versa. It had a bathroom much smaller that any Motel 6 I'd even been in. It had belt-sander quality toilet paper. And there was no shower... only a bi-weekly schedule to go down to the "spa" always with a nurse or assistant who did their best impression of Nurse Rachet (controlling the shower hose, freezing temps, dumping handfuls of shampoo on my hair, all while seated in one of their rolling PVC shower seats. I am not a xenophobe, but when all of the staff speaks loud Creole in your presence and only barely try to speak English when they address you, I find it disturbing and off-putting. The P.T. "gym" looked more like an adult kindergarten, including match-the-shape games. The silicone rubber bands they used for muscle-strengthening made me think that I was in Joe's Garage and Kindergarten. The staff seemed more interested in whistling to 80's tunes or talking about their next meal plans than focusing on the P.T. The entire facility reminded me of a stalog; it took the door code of the day to exit a door to the outside. This might be effective against dementia patients wandering off, but I was clearly with all of my senses and it would have been nice to sit for awhile outdoors listening to the quite sounds of traffic... It took the kitchen/nutrition staff 9 days to finally get my food orders correct. I make the majority of my meals fresh and raw. So instead of blindly opting in for the lemmings' fare of heated canned food, I spent entirely too much time getting them to make me salads and sandwiches. And why are we still wearing traditional hospital gowns? It made more sense back when most of our medicines were hypodermics in the buttocks, but they have got to go. They provide no protection, they never fit, and the ties get knotted up. My assigned doctor was on vacation when I was admitted and never returned during my 10-day visit. Their inter-departmental communications were horrible, with me often repeating the same set of information to many staff members who should have shared it. I hope this will guide you towards selecting a better nursing home/rehab experience than I had.

I came here to visit my uncle and aunt for a long weekend. It is 30 minutes from Ft. Myers airport…read moreand a few miles to the Naples beach and pier. They have 2 guest suites available. Our suite was very spacious and comfortable. The meals here were so good, plentiful and tasty. Servers are very friendly and accommodating. They offer a nice variety of daily activities including fitness classes and movie nights. They have a Happy Hour as well, in a large bright room. There is a shuttle that takes residents to nearby shopping and church services. Great location by lots of shopping centers. My aunt and uncle really love it here and have already made some good friends. My husband and I enjoyed the outdoor pool and hot tub, billiards, and the fitness center. It is a very clean and well maintained facility.

There are a lot of very good staffers here but there is a lot of turnover. It is the management…read moreturnover that causes lots of problem especially regarding communications. This place could be a lot better if the owners spent more time on site. The food is surprisingly good especially the breakfasts.

I wouldn't look into coming here. The man who answered the phone was named Bruce who is the…read moreplastered on all the cards, is obviously super rude. when just trying to get a simple question answered he gave me a snarky comment saying "you should've done your homework". He was just an advisor and then hung up on me before I could say anything else there's so many places here that you can go to, don't choose this one. don't pick a place where the man who posted everywhere obviously can't even do a proper phone call in a nice manner.

We spent a lot of time visiting and exploring retirement housing options in and near Naples. After…read morehearing Bruce speak at a seminar, we invited him to our home to review our priorities. His in-depth knowledge of available choices enabled us to quickly narrow down the options and make a decision that meets our present and future needs. We could not be happier and we highly recommend consulting Bruce (at no cost), whether for yourself or for your parents.

Unfortunately the care at Brookdale North Naples has declined and staff turnover has been very high…read moreover last year. It seems as residents have aged in place many of Brookdale's aides have not been trained to provide compassionate, quality care or are overworked and underpaid. Also, many of the nurses have left and head nurse resigned recently but agreed to stay presumably with promise of additional resources. The apts and common spaces are great but health care services which you pay extra for are below average. Quality of food has improved but not as good as when dad moved in two and a half years ago. Initial attraction was low turnover of staff/nurses. Something has changed and it's not good.

"Brookdale Naples Memory Care has major issues with their staff. My father was a patient there for…read morea short time at the end of his life. I never got to visit him and never interacted with any of the staff so at the very end of his life I was very taken aback at their treatment of both me and my father when he was dying. They tried to prevent me from speaking to him on the phone even after his guardian had set it up with no reason. They were extremely rude. I was reasonably distraught and thought how horrible these people were "caring" for my loving father. I was horrified. The guardian was able, thank god to make other arrangements for me before he died as she wasn't available do to an emergency. Do not put your loved one here."

I can't say enough great things about AdviniaCare Naples Assisted Living. From the moment you walk…read morein, the atmosphere is warm, welcoming, and truly feels like home. The staff goes above and beyond to treat every resident with kindness, dignity, and genuine care. It's clear they are passionate about what they do. The activities program is also wonderful, offering engaging and meaningful options that keep residents active and connected. Families can feel confident knowing their loved ones are in a safe, supportive, and caring environment. I highly recommend this community to anyone looking for quality assisted living in the Naples area.

Please beware of this facility. We were over charged and received poor care…read more After my mother was a resident there of 4 years, and with my mother's condition worsening, the constant issues of medication being distributed on time and lack of care and empathy from the nurses, all of these things finally pushed me to move my mother. We have several emails to the head nurse and director documenting our issues and we gave a proper 30day notice. We moved out at the end of August 2024 and was still charged for September. My family and I were both assured this money would be refunded when we initially brought this to their attention, but it still has not been refunded and now, we aren't getting any response. We are owed over $6000.

My mom is being cared for in the memory care unit at American House. I moved her there from…read moreanother memory care facility in Naples which no longer provided her with adequate care. I visited a number of memory care facilities. I am so happy that I chose American House. The switch over to American House is like the change between night and day. Rory the Community Relations Director answered all my questions when I first visited American House and then helped facilitate her move. Tisha the Director of Wellness made sure that my mom's medical needs were in place upon her arrival. Her co-worker Jeff in the memory care unit promptly answers my questions about mom's medications and care. The facility is clean and the staff that works with her on a daily basis are extremely caring. My mom enjoys the meals that are served and her appetite has increased since she entered American House. Bethany the Activities Director for memory care provides stimulating daily activities and also arranges for outside entertainment to be brought into the facility for the patient's enjoyment. Shelby the Executive Director expertly coordinates the staff to ensure an organized and smoothly-run facility. Mom is receiving excellent care from all the staff. If you are considering a move for your loved one I highly recommend American House.

I would never recommend American House to anyone. Initially, my mother was in independent living…read moreand was very happy. However, after significant staff turnover, the quality of care and overall environment steadily declined. Residents became increasingly unhappy, and things only worsened over time. Following a fall, my mother had to be transferred to assisted living at American House. She is currently under VITAS hospice care, and I cannot say enough good things about the VITAS hospice team. They have been compassionate, attentive, and tremendous throughout this process. My mother is now transitioning at the end of her life, and what occurred at American House is beyond unacceptable. Hospice staff arrived at approximately 10:00 a.m. today and found my mother, who is on continuous oxygen and morphine, still sitting in a recliner wearing the same clothes from the previous day. She, her clothes, and her blanket were soaked in urine. The hospice nurse immediately commented that the room reeked of urine. She was left in the recliner overnight! What makes this even more disturbing is that I had called the night before at 8:10 pm and specifically asked if my mother had been put to bed. I was told that she had not and was assured that "the next shift would do it." Apparently, no one did. This is not simply poor care. In my opinion, this reflects severe neglect of a vulnerable elderly person at one of the most critical stages of life. No family should ever have to discover their loved one in these conditions. I would never, under any circumstances, entrust the care of someone I love to this facility. I am heartbroken and sickened that I was unaware of what was happening until it was too late.