Review of Management and Administrative Practices…read more This review addresses a significant and highly unprofessional lapse in administrative conduct regarding the refund of a security deposit. Prospective residents and their families should consider this experience when evaluating the integrity and reliability of the management team. Unjustified Retention of Refundable Deposit We paid a fully refundable security deposit of $X as part of the initial application and holding process. Due to unforeseen changes, we withdrew our application well within the contractual period that guaranteed a full refund, as stipulated in the initial agreement signed with the facility. Despite documented contractual obligations and our formal, written request for the refund, the management has unilaterally and without legal justification refused to process the return of these funds. This is not only a breach of contract but demonstrates a profound lack of financial transparency and ethical business practice. Consistent and Unacceptable Non-Responsiveness The process of attempting to resolve this matter has been severely hampered by the management's persistent and deliberate non-responsiveness. Over the past six weeks, we have made more than ten documented attempts to contact the administrative office via phone, direct email, and certified mail. The attempts to reach the Director or any relevant financial officer have been met with silence, unanswered calls, and unreturned emails. The complete lack of communication on a serious financial matter is unacceptable. This pattern of evasion regarding a simple, contractual refund raises serious concerns about how this management team would handle critical, time-sensitive issues concerning the health and well-being of residents. In the context of long-term care, where responsive and reliable communication is paramount, this administrative failure is a severe red flag. Conclusion and Recommendation Our experience with the management has been deeply disappointing and highly unprofessional. The refusal to honor a clear, written contractual obligation for a refund, compounded by deliberate non-responsiveness, reflects poorly on the overall governance of the retirement home. We urge prospective families to scrutinize the administrative contract terms carefully and be prepared for potential financial and communicative challenges. We currently await the immediate return of our full deposit.

Parent there for rehabilitation after hospital stay. Call button off the wall, rang the bell but…read morewaited one half hour before responding. Not very accommodating to needs. Asthecicly unpleasant.broken furniture. Very uncomfortable wheelchairs patients to sit in all day. Bathroom requests had patient waiting too long.

Seascape is a beautiful facility in Naples, containing of Independent Living, Assisted Living and…read moreMemory Care. The dining experience is amazing., not to mention the heated pool, RUI fitness Program. You can even bring your pet and thry have programs to help feed and walk your fur-baby.

Some people are not working there for the right reasons. Also, I have seen some residents missing…read morepersonal items. However, I did make some "special staff " friends.

I am the son of parents in their 80's who selected All Seasons as their retirement residence over…read moreother competitors in the Naples area. They are very happy with their decision, as is our entire family. My Dad started in Independent Living, which is like a luxury five star hotel with stacked amenities and a beautiful dining room and common areas, and my Mom started in Assisted Living, which is very similar to Independent, but includes nursing staff on call 24/7. After a year, my Mom rotated to Memory Care and my Dad to Assisted Living. Thus far, the staff has been very attentive and it is an ideal residence for eldery parents. The other reisdents are very friendly and they have engagning programming, such as live music performances, and other activities. The food is also top notch. Amy, the supervisor, works hard to make sure everyone is satisfied. Highly recommended.

Wow. This is an amazing facility for your loved ones. Amy, who runs this facility in Naples FL,…read moreknows each resident and carefully notices, how they are doing, the activités they participate in, when hair appointments are, the routines of residents here and if one should need more care. Typically, you hear how no one knows who your parents are or they are not being properly cared for. This is the exact opposite experience. What a piece of mind it is to know that Amy, along with all of their special programs and co workers are here and overseeing everyone's quality of life, fulfillment and enjoyment.

I came here to visit my uncle and aunt for a long weekend. It is 30 minutes from Ft. Myers airport…read moreand a few miles to the Naples beach and pier. They have 2 guest suites available. Our suite was very spacious and comfortable. The meals here were so good, plentiful and tasty. Servers are very friendly and accommodating. They offer a nice variety of daily activities including fitness classes and movie nights. They have a Happy Hour as well, in a large bright room. There is a shuttle that takes residents to nearby shopping and church services. Great location by lots of shopping centers. My aunt and uncle really love it here and have already made some good friends. My husband and I enjoyed the outdoor pool and hot tub, billiards, and the fitness center. It is a very clean and well maintained facility.

There are a lot of very good staffers here but there is a lot of turnover. It is the management…read moreturnover that causes lots of problem especially regarding communications. This place could be a lot better if the owners spent more time on site. The food is surprisingly good especially the breakfasts.

Cockroaches coming out of coffee maker Rats in the kitchen…read more No handwashing So many other problems

https://www.naplesnews.com/story/news/local/2025/03/07/aston-gardens-at-pelican-marsh-stops-meals-mo…read moree-to-nearby-condo-group/81371221007/ Denying villa residents transportation to doctor's appointments and meals as of March 1. See Naples News article

Has golf always been one of your favorite forms of recreation, but you have lost interest in it…read morebecause, at your age, the game has become too difficult, too time consuming and too expensive? Now, imagine that for the rest of your life you are living in the internationally renowned city of Naples, Florida in a beautifully landscaped, gated, 156 acre Continuing Care Retirement Community with luxurious living accommodations ,top rated health care facilities providing excellent care for all your future needs and, yes, one of the finest 18 hole par 3 golf courses in the state of Florida. Bentley Village is all of that and much more! One of the many highlights of my 12 year residency at Bentley Village has been watching senior golfers who have either quit or are considering quitting because regulation size golf courses no longer fit their needs. When they come to Bentley Village they discover that our beautiful course is challenging but senior friendly, free and can be played in two and a half hours. They also enjoy the natural preserve areas, multiple ponds and abundant wildlife during their round of golf. In addition, they will be impressed with our short game practice facilities and 2 state of the art indoor simulators. Golf lessons are also available by our very competent golf professionals. Living at a retirement community like Bentley Village will add many years to your life and additional joy to your years! Come see for yourself. Jerry Weis Bentley Resident

After living in Shadow Wood for 25 wonderful years, we decided to sell our "too big" home and focus…read moreon our future as we age. Although we were still in good health, it was difficult to leave our home and the daily interactions with friends, but we wanted to enjoy maintenance-free living and ease the burden of worry for our children.  After exploring inclusive communities, we chose Bentley Village. After 10 months of living here we know we have made the right decision. It's truly a village! The many amenities include an 18-hole golf course, bocce, tennis, croquet, resort and lap pools, fitness center, an art studio, various activity clubs, a large library, movie theater, and four restaurants. The most important feature is the residents and staff. Many people have reached out to us to join them for dinner, golf, and other activities. The staff is a fantastic group of friendly and caring people who always go the extra mile with a smile. Truly a welcoming community!

Beautiful facility and caring management team. The medical aides are very slow to respond and speak…read morecreole and broken English. Communicating with the medical aides is nearly impossible. They speak creole while in our apartments and I never know if they are speaking to me or each other. Management can't seem to resolve the issues with aides. Other than that this place is paradise.

I'm happy and honored to be working in this community. The Tuscany team is very warm and welcoming…read moreand truly care about our residents. The residents are very friendly and enjoy meeting new people and they go out of their way to make our newest residents feel at home...

After visiting several facilities in Naples I chose The Collier, because they offer 3 levels of…read morecare (Assisted Living, Transitions, and Memory Care) also their pricing was reasonable. My wife has been there for 3+ years. She is now in Memory Care. No doubt there is an adjustment time for both caregiver and loved one. Tough at times. You will find that anywhere you chose . While I may wonder at times if the decision to place her anywhere was the best, I have no doubt that the care she receives at The Collier is first rate. Carl Lundborg

I needed a place for mom where she could engage with others, have some level of independence, and…read moreyet get the help she needs in her sunset years. Homewood is the place! Mom has been there over a year; she is active and interested in all that is going on. She goes to the pub for happy hour, joins in on the outings to restaurants on the Homewood bus, and takes in an evening movie. She is thriving; better than she was before moving in! I visit when I'm in town and join her and her friends for meals ... great food! The staff is amazing. They are caring and know each resident and their individual likes, dislikes, and needs. And they cater to them. I had no idea life could be so good at Homewood, but mom is happy. Thanks Homewood at Naples!

Beautiful community! The residences are stunning and the restaurants are wonderful. It's always a…read morepleasure to visit our friends who live there. They have a state-of-the-art fitness center and great healthcare should you ever need it (although most of the people that live there seem super fit.)

The tag line for Moorings Park is "simply the best"; the reality is "far worse." The marketing…read morebrochures call the apartments "elegant," but, in fact, the standard is inexpensive cabinets, appliances, and countertops, mostly lacking basic senior amenities like grab bars and pull-out kitchen drawers. Upgrades are very expensive since they must be provided by an in-house, monopolistic contractor.