I can't help thinking these reviews are old and do not represent the current situation at Cloth Castle. I find all but one of the current staff to be extremely friendly, attentive and eager to help. There are many kits available and they've even made a custom one for me. Their classes are wonderful and they have a great selection of notions and fabric and seem to fall over themselves to put on weekly sales for every fun reason from it being someone's birthday to a national or provincial holiday to even a weather extreme. read more

I went into this store with the sewing machine I had just gotten. I have never sewed before and so I thought I would come here for some pointers, maybe even book a lesson. When I walked in there was no greeting despite having an employee by the door. I walked to the back and asked a woman for assistance. I joked about being new and showed her the machine. This woman sighed as if I was taking up valuable time and told me in a rude tone she did not have time today and that I was to come back next week. She asked (again...in a rude tone) if there was even a foot paddle. I told her yes and that I was just looking for some pointers. She then told me it would be $90 and that the machine wasn't even worth it. I fwltbas if they didn't want to help me and that they were gate keeping this craft....unbelievable. I believe we need to support local business, especially in lieu of what is happening. However, if stores make you feel as bad as this one I'd recommend finding other sources. read more

As a bigger girl I struggle with clothes that fit and took some in to see if they could be fixed. I was immediately greeted by a friendly guy and he helped me get everything I needed and taught me some sewing tricks for my project. I highly recommend this store. I also learned they're family owned which is cool. Rather support local and small businesses then another chain. They also have great protection measures in place for Coronavirus so that made me feel safe! 5/5 read more

The local fabric shop. The staff are nice but it does cost a pretty penny so I only go during sales, which means I can't stamp my punchcard and hope to get some credit. They do have weekly specials which is cool. They cater mostly quilters but the notions section is nice and they do have a good bargain section. I wish the fashion fabric section was larger but it's a decent amount for a store that does so much. I don't really know if they carry commercial patterns but I plan to check next time I can. I'd like to buy my next machine here. read more

I'm new to quilting and I went in looking for a quilting kit, thinking it would be a good way to "start". I was ignored for most of my visit until someone took pity on the blank look on my face. As soon as they found out I was a beginner the first question asked was "do you need a machine" and then they really pushed the lessons..... sadly they weren't interested in helping with fabric selection! Overall, the fabric selection lacks imagination (very old fashion) and prices are high... unless you go online and figure out which day to shop based on the discounts :-( read more

The staff were remarkably rude. I've been in twice. The first time, I wandered around, waited for help while they helped others, and then they walked away from me. Eventually, one woman gave me the eyes up - eyes down look (you know, the way you look someone up and down) then she ROLLED HER EYES and said in the rudest voice, "And how can I help YOU?" as if I were a child who'd wandered into a maternity store. Second time. Why'd I go back? I know. Because they're local, close, and I thought "Everyone gets to have one bad day." This time, I got the same sizing up look, and then a sigh, and "Can I help you?" I explained what I was making, and that I was new to sewing. She rolled her eyes! Again someone rolled their eyes at me in this store! She sent me upstairs to look at some fleece, and pulled out a roll of other stuff I might use. I went with the stuff she recommended (expensive, but whatever). When she asked me how much I needed, I realized I had no clue and laughed and explained how clueless I am. I was polite and self-effacing. I told her what I was making and asked for advice. She sighed loudly in my face. She did give me the correct amount of fabric though. She knew what she was doing, she just seemed utterly incapable of being polite to someone who wasn't an expert like herself. I imagine they're great if you know your stuff. But they sure were awful to me! read more

The fabric selection lacks imagination. Nothing interesting or special. I bought a dotted fabric to use in quilts. They need to step it up.

I've gone to this place since I was a child. They are very helpful to beginners and are very friendly. And they were able to help us find the things we needed for our old sewing machine. Unlike R.F I found the older staff very nice and friendly, which is especially nice because as a lesbian sometimes hobby shops can be rude when I arrive with my wife. read more

I brought in one of my older sewing machines in, all it needed was a cleaning and lubrication. Got it back with many of the stitches not working and no ability to change the stitch lengths. Mentioned it to "B" and he talked down to me, then got irritable. I retrieved my other machine from there, and will bring it somewhere else....never again! read more

Thought that some of the older staff were curt and rude with answers. Would not return to this store for that reason. Lots of good fabric stores around with nice staff. read more

As previously stated in the other review, staff curt and rude. Don't stand behind their services. Would not return to the store again, or recommend to anyone. read more

I really liked the place going in, but will never return because of the terrible service. First, we had to stand around obviously waiting at the cutting table as an employee sat by the computer directly by the table totally ignoring us. Someone else had to come from clear across the store and at least chastised the first one for ignoring customers. When we get to the cash register - surprise, surprise - there's no one there. Employee #1 eventually sidles up and rings the items through, but not before giving what appears to be the manager lip about his glaringly poor service. When we want to check the prices of discount fabric, we also get a condescending and rude response from him. Granted the price was indeed correct, however we had specially checked that it was discounted at the cutting table and gotten an affirmative response. The price may well be correct, but the rude treatment was totally unnecessary. Sadly a very unpleasant customer experience. read more