Horrible customer service. From the moment I walked in he made it seem like I was bothering him…read more Instead of feeling welcome it seems like I was just annoying him instead. The owner acted like answering my questions was an inconvenience. Customer service is just as important as the quality of the repairs but unfortunately this business fell short. I wouldn't recommend this shop if you expect friendly, respectful service.

Mr. Butler seems to have great knowledge of watches and reasonable prices, but he's grouchy to the…read morepoint where I found a different watch repair person. I started collecting watches last year and am usually in need of some repair on them. He has terrible customer service skills. Before I found my current repair shop, I would go to Mr. Butler. He uses an archaic paper ticket system to track his repairs. I couldn't locate my ticket once and called to check on the status of my repair. He threw a fit about it "I've got 100 watches and have to look through every one!" and I felt bad that I'd called for an update. I never got the calls about the repair that were promised - I always had to call him. I get how it's hard to look through the watches and wouldn't ask him to do that while I'm on the phone, but he also certainly should not blast a paying customer. He needs a better system. I tore my house and car apart to find the ticket before I would call back. When you call him on the phone, it feels like you're burdening him with your request. He hangs up abruptly and you are left asking yourself if you've done something wrong Another time I had a watch that needed repair and went into the shop. He was working on a watch in there. A man was sitting in a chair. I sat down for 15 minutes waiting to be waited on. Another man came in, waited 5 minutes without any conversation, then left. Mr. Butler took a phone call without ever acknowledging that I was in the store. I finally left without talking to him and haven't been back. He acts like he doesn't need my patronage and I won't be back.

Replaced the workings in a mantle clock using a battery set up in place of a key wind system. Did…read morean excellent job. Very happy with their work.

I called hoping someone could come to my home to look at my Grandfather clock that hadn't worked…read morefor years. The man who I spoke to was so pleasant and they got right out the next week to have a look. Joe arrived promptly and was so nice. He took the time to explain all my options and then carefully looked over my clock, and it is fixed!! This clock hasn't run for years and boy it sounds beautiful every quarter hour when it chimes! Can't say enough good things! Highly recommend this business!!

Kevin and his entire team are top notch, I have a rather large collection of high end watches and I…read morestill learn something new every time I am there.

Great service, we were greeted immediately, needed 2 watch batteries installed , one watch bracelet…read moresize adjustment and one watch clasp adjusted... all performed quickly and a fair price. Would definitely recommend. We will definitely return for watch service and jewelry repair.

Wonderful folks who are very nice. We had trouble at another jeweler in Pawleys and when we took…read moreour repair there they had it back in days not months

My sister in law introduced me to Scott, at Christopher's, several years ago!…read moreScott is an amazing, helpful, true gentleman. Anytime, I need any jewelry worked on or cleaned, I make the trip from Florence to Christopher's, just to see Scott. Scott, many thanks for all you do for our family! Melinda Wilfong

I visited while on vacation to get my wedding ring repaired after the soldering cracked. From the…read moresecond I walked through the door, I was treated with the utmost respect, warmth, and genuine kindness. What impressed me most was that it didn't matter what price point I was spending--they operate with complete integrity and make everyone feel welcome. Even though I was just passing through town, the knowledgeable staff made me feel like a lifelong, loyal customer rather than a one-time vacationer. My ring looks fantastic, and I couldn't be more grateful for their wonderful service. I highly, highly recommend them!

We love Jacob the Jewler. Even though we now live in Ohio, we still visit the area often and wait…read moreuntil we are in town to buy or sell any of our jewelry. They do outstanding work and are always upfront, honest, and fair. Jamie was a big help when we were selecting an anniversary ring. He is very knowledgeable, friendly, and does outstanding work. The shop has always been very receptive to our needs. We will never buy the jewelry anywhere else again. Check this place out, you will not regret it!

I called Vicki Lyn Michael's Jewelers to ask about having 2 rings appraised, I was told in a not so…read morefriendly manner that "we are so busy that we don't have time for that". Well, they just lost a customer because if they don't have time for that then I guess they don't have time for me to purchase any jewelry from them!!

Great easy to use, amazing way to connect with other people. I guarantee it will have what your…read morelooking for

The experience my mother and I had at Grady's was beyond top notch! Miss Dawn never made us feel…read morerushed or like we were a bother while trying to find a custom bracelet for my mothers birthday! She provided perfect suggestions and my mother absolutely loves how the bracelet came out! I ended up getting a beautiful necklace for my birthday as well while we were there! While we may have started as new customers the whole staff and especially Miss Dawn left such a warm and lasting impression that we will no doubt be returning and continuing to use them as our jewelers! Nothing is better than dealing with a family owned mom and pop business and the 56 years of being a part of the community and in business it shows why they are the best around!!!

Grady's came into my life when we relocated from NY. For the last 11 years it has been my go to…read morestore for watch batteries and repairs. Recently I asked Dawn if she could make a ring out of a pair of earrings that were a special gift from my husband. Long story, but to get to the point, Dawn created such a special ring for me. It was exactly what I had envisioned. The price was reasonable, and the workmanship was exquisite. This is a store is a treasure in the town of Conway, SC. Thanks so much, Jane C.

Great! Picking up 2nd order tomorrow. Ready when they say it will be. Glad we found Fabric…read moreEmporium.

Lovely job reupholstering my parent's chair. I highly recommend them. Their fabric selection is…read morequite good.