I was first there in March of 2026, and Katrina did such a great job restringing my necklace! When…read moreI needed another one done, I sent it to her, and not only did she do another great job, but she beat the estimated time frame by 3 days! She's so pleasant and really goes above and beyond! Cannot recommend highly enough!

I have issues because of stroke & had a bracelet that needed adjusting & they did a fantastic job…read morewith what had wanted done!!!

Horrible customer service. From the moment I walked in he made it seem like I was bothering him…read more Instead of feeling welcome it seems like I was just annoying him instead. The owner acted like answering my questions was an inconvenience. Customer service is just as important as the quality of the repairs but unfortunately this business fell short. I wouldn't recommend this shop if you expect friendly, respectful service.

Mr. Butler seems to have great knowledge of watches and reasonable prices, but he's grouchy to the…read morepoint where I found a different watch repair person. I started collecting watches last year and am usually in need of some repair on them. He has terrible customer service skills. Before I found my current repair shop, I would go to Mr. Butler. He uses an archaic paper ticket system to track his repairs. I couldn't locate my ticket once and called to check on the status of my repair. He threw a fit about it "I've got 100 watches and have to look through every one!" and I felt bad that I'd called for an update. I never got the calls about the repair that were promised - I always had to call him. I get how it's hard to look through the watches and wouldn't ask him to do that while I'm on the phone, but he also certainly should not blast a paying customer. He needs a better system. I tore my house and car apart to find the ticket before I would call back. When you call him on the phone, it feels like you're burdening him with your request. He hangs up abruptly and you are left asking yourself if you've done something wrong Another time I had a watch that needed repair and went into the shop. He was working on a watch in there. A man was sitting in a chair. I sat down for 15 minutes waiting to be waited on. Another man came in, waited 5 minutes without any conversation, then left. Mr. Butler took a phone call without ever acknowledging that I was in the store. I finally left without talking to him and haven't been back. He acts like he doesn't need my patronage and I won't be back.

Couldn't fix/replace iWatch strap pin !!!! I know its rare…read moreto have a pin for iwatch strap, but how difficult it to carry strap pins !!!!

i was having trouble to charge my phone and asked the guy if he can replace it. apparently it was…read moredirty inside he just cleaned and didn't charge me anything. honest and nice place.

Great service, we were greeted immediately, needed 2 watch batteries installed , one watch bracelet…read moresize adjustment and one watch clasp adjusted... all performed quickly and a fair price. Would definitely recommend. We will definitely return for watch service and jewelry repair.

100% recommendation....a true professional watch repairman who is very client focused. I would not…read moretrust my watches to anyone else!

Want to have your day ruined? Go to this repair shop ..could careless…read more about fixing any watches. I brought in a watch he didnt touch it just looked at it and said he is not interested in fixing the watch. This man is so miserable. Don't take anything there to be fixed it depends on what mood he is in if he wants to work or not. All these good reviews are false . You can feel the death when you walk in.

Great people, great service. If you need watch service this is the place to go. They will take care…read moreof you Myrtle Beach

Great customer service. Fixed my watch fast and at a reasonable price. I will be taking another…read morewatch that I need work done on soon.

The people that work here really helped me out when I had an issue with my watch. they got it fixed…read moreand even taught me a couple things that I didn't know.

Great customer service. Ellen was very understanding and helpful. Spoke with my Boss at work who…read morealso highly recommended them after learning of my interaction. Seems like good old fashioned personalized service.

Polly's is the go to spot. Went in here for an engagement ring and met multiple times with Hope to…read moreget it perfect before ordering. Super nice people and had the ring ready in a reasonable amount of time.

Stopped by the other day for a battery for a watch. The store is convenient to me and the staff are…read moregreat. They were busy so they took my watch and gave me a ticket, said it would be ready in 10-15 minutes. So I left and ran an errand. I returned and it was ready , no issues at all great price. They are my go to place for watches and batteries.

Battery replacement for 4 watches went well and donein a timely nanner. The prices seemed high, 70…read moresomething dollars for the job. Cant complain since I didn't get a prior estmate. So this is probably more my fault for not being informed at the onset.

They replaced the lobster clasp on a very expensive necklace--beautiful job! They cleaned it as…read morewell.

Dropped off a watch on Monday and was told it would take a couple days to clean. Called Friday…read moreafternoon and it had not been touched yet. Picked it up on Saturday and there were 0 noticeable signs of cleaning