This little shop is located in Independence Mall…read more I brought my boyfriend's watch here to get the face crystal replaced (it was cracked). I brought it on a Monday and a woman was working, I think she was assisting, I do not think she does the repairs. She jotted down my phone number and asked if I would like a phone call when it was finished, in which I replied yes. She said it should be between $24-28 and take a few days. On Thursday I did not yet receive a phone call so I called to check if it was finished, which it was. I popped in the mall, paid just under $30, and was on my way. The man who does repairs is a charming and friendly gentleman that I feel good about supporting. My only qualms are the slight difference in price estimate and no phone call. Reasonable prices & quick repairs!! Nice little repair shop. Also has lovely jewelry for sale!

I went there today to purchase a piece of jewelry. The store wasn't crowded or very busy. I was…read morecompletely ignored by the staff. Not even a greeting when I came in. Some was standing around making small talk with friends/customers. I waited around for 10-15 minutes to look at some pieces. Another gentleman walked in, a salesperson immediately came up and talked to him, you know, like a typical salesperson is supposed to do. Hmmmmmm... Did that guy look like he had money and I didn't? (For the record, I could afford to buy half the store if I chose to.) Did they not see me because I was not a white, tall guy? Maybe. This being near the Landfill/Wrightsville areas, full of hoytie/toytie people, I wouldn't doubt it. Anyway, they lost a sale today and many future sales. This is not the way to run a business, though.

I had to have my wedding rings enlarged due to inflammation in my hand after breaking my wrist a…read moreyear ago. I didn't know where to go since I'm new to the area but found Lumina on Yelp. They told me my rings would be done in about a week but they were done the next day! I was also surprised with the price. I thought it would be double what they charged me. They were very nice and professional as well. Highly recommend.

Perry's was recommended to me to trade in some gold. Their service was great, I was treated well,…read moregiven an insightful evaluation of my jewelry and more than fair value for my trade in. They have a beautiful selection of jewelry for sale as well. I would highly recommend Perry's

Since Mr Perry is starting to turn it over to his kids, DO NOT expect the same care and service you…read moreused to get. I was treated very dismissive and like I was in the way.

I went in on a Friday, 1/24/25 in the afternoon to get an estimate on repair for my wedding ring,…read morewhich had split at the very band and needed resizing. All the stars go to the really nice lady. The salesman got negative zero stars. The GOOD- when I walked in there was a salesman, (tall guy), who was happily chatting to another couple. They were very friendly and kind to each other. There was a very kind older lady who was helping me. She did her best but she was not very familiar with sizing and repair estimates. Then the couple left. Sounds great right? Unfortunately, the vibe changed. The lady that was helping me asked him to help us. The Bad- The salesman came over to help us. Boy, totally different attitude. No smile. No eye contact. No thank you when I left no nothing. He did not make me feel like he was happy to help me as a potential customer. Lost my business. I want to feel like they are happy that I am there. Like the really nice ladies's attitude, hers was wonderful. Super fail on customer service from the sales man. I had so many people recommend me to them, too. There's other jewelry repair places that I'm sure are happy that they will have my business.

Absolutely love the commitment band I got for my boyfriend. Along with that, great customer…read moreservice as well.

Just went by my favorite jewelers, Tavernays, because I needed a new battery for my watch. It turns…read moreout that my watch didn't need the battery but the sales person could not have been nicer about explaining to me what I needed to do to fix my problem. They have always been so helpful, whether I was making a purchase, getting a repair, or just looking. In this time of stress and anxiety, it is so nice to run into people who can take the time of day to just chat and help you.

From the owner: Custom jewelry, Designer jewelry, Diamonds and gemstones, Jewelry repair, Estate jewelryread more

Up front, this review is for watches only. I can't speak to Reed's service for jewelry. I've been…read moreto this location around five times in the last year. On the upside, they were able to send a vintage Omega watch in to the company for service. Everything went well, if not for the delay of having to go to Switzerland and then being delayed further by COVID; not Reed's fault. They were very helpful and friendly for this process. On the downside, they aren't really interested in doing any watch work. I was told, with reluctance that I could leave my watch for small things like a strap or battery change, and it would be a minimum of five business days. These are usually done while you wait in my experience, most places. The same person told me it would be better to go to Times at Hand, another business. I received that as a polite "no thank you" to my request. Also, I tried several times to purchase a new watch there, but their Rolex display was mostly empty. They had only a few less desirable models like two-tone Datejusts, and ladies models. Also, they insist on full MSRP for Omega which can typically be had for a 20% discount from an authorized dealer (not grey market). Overall I could wonder if my experience would have been different if I were the suit-and-tie dressed patron they may see more often. Overall, it wasn't a bad experience, but they won't be the first business I think of for higher end watch business.

reeds jewelers clearly don't care about their reputation or customers, as displayed by failure to…read moreacknowledge the two emails I sent to customer@reeds.com, as requested by their business manager. after a month of no response, i visited a different branch and explained the situation, I was promised someone would reach out to me! nine days later, still nothing. don't waste your time with reeds jewelers.

I called needing help with my Rolex, as this location is an authorized dealer. They made sure to…read moretell me that they cannot discuss Rolex over the phone. Odd? I left a message and no one ever called me back.

Outstanding customer service. The staff in this store go out of their way to be welcoming, warm and…read morehelpful, with no sales pressure or attitude. Christian in particular is patient, professional and very knowledgeable. He has helped me with a few purchases and each time has really listened to what I want, made suggestions for alternate options, helped me narrow down choices, showed me items available online from suppliers, and ordered various jewelry components to see and try on in person. Highly recommend this store for any type of jewelry purchase.

Such great people! They were so nice to fix my chain I snapped. They did it for no charge and it…read moremade my day. Only if they knew it was my birthday and they gave me my biggest gift!

Wayne and his team go out of their way to make you feel welcome.Their expertise reassures me with…read morepurchase that I'm getting quality pieces at a fair price! They are very Covid conscientious and the store is always sparkling clean! A true GEM of a local business!

Helpfully with framing recommendations. I got a call when my work was complete. They safely kept my…read moreart while I was out of town the next two weeks.

I took a mantle clock there for repair with little hope it could be fixed. The friendly staff were…read moreable to repair it in no time.