Horrible customer service. From the moment I walked in he made it seem like I was bothering him…read more Instead of feeling welcome it seems like I was just annoying him instead. The owner acted like answering my questions was an inconvenience. Customer service is just as important as the quality of the repairs but unfortunately this business fell short. I wouldn't recommend this shop if you expect friendly, respectful service.

Mr. Butler seems to have great knowledge of watches and reasonable prices, but he's grouchy to the…read morepoint where I found a different watch repair person. I started collecting watches last year and am usually in need of some repair on them. He has terrible customer service skills. Before I found my current repair shop, I would go to Mr. Butler. He uses an archaic paper ticket system to track his repairs. I couldn't locate my ticket once and called to check on the status of my repair. He threw a fit about it "I've got 100 watches and have to look through every one!" and I felt bad that I'd called for an update. I never got the calls about the repair that were promised - I always had to call him. I get how it's hard to look through the watches and wouldn't ask him to do that while I'm on the phone, but he also certainly should not blast a paying customer. He needs a better system. I tore my house and car apart to find the ticket before I would call back. When you call him on the phone, it feels like you're burdening him with your request. He hangs up abruptly and you are left asking yourself if you've done something wrong Another time I had a watch that needed repair and went into the shop. He was working on a watch in there. A man was sitting in a chair. I sat down for 15 minutes waiting to be waited on. Another man came in, waited 5 minutes without any conversation, then left. Mr. Butler took a phone call without ever acknowledging that I was in the store. I finally left without talking to him and haven't been back. He acts like he doesn't need my patronage and I won't be back.

Great service, we were greeted immediately, needed 2 watch batteries installed , one watch bracelet…read moresize adjustment and one watch clasp adjusted... all performed quickly and a fair price. Would definitely recommend. We will definitely return for watch service and jewelry repair.

100% recommendation....a true professional watch repairman who is very client focused. I would not…read moretrust my watches to anyone else!

The experience my mother and I had at Grady's was beyond top notch! Miss Dawn never made us feel…read morerushed or like we were a bother while trying to find a custom bracelet for my mothers birthday! She provided perfect suggestions and my mother absolutely loves how the bracelet came out! I ended up getting a beautiful necklace for my birthday as well while we were there! While we may have started as new customers the whole staff and especially Miss Dawn left such a warm and lasting impression that we will no doubt be returning and continuing to use them as our jewelers! Nothing is better than dealing with a family owned mom and pop business and the 56 years of being a part of the community and in business it shows why they are the best around!!!

Grady's came into my life when we relocated from NY. For the last 11 years it has been my go to…read morestore for watch batteries and repairs. Recently I asked Dawn if she could make a ring out of a pair of earrings that were a special gift from my husband. Long story, but to get to the point, Dawn created such a special ring for me. It was exactly what I had envisioned. The price was reasonable, and the workmanship was exquisite. This is a store is a treasure in the town of Conway, SC. Thanks so much, Jane C.

I was first there in March of 2026, and Katrina did such a great job restringing my necklace! When…read moreI needed another one done, I sent it to her, and not only did she do another great job, but she beat the estimated time frame by 3 days! She's so pleasant and really goes above and beyond! Cannot recommend highly enough!

I have issues because of stroke & had a bracelet that needed adjusting & they did a fantastic job…read morewith what had wanted done!!!

I took my tag watch there today to get a couple links taken out of it. The Kid/owner gave me back…read moremy watch and I was like, but the clip is backwards. He said it was like that my watch was never like that then I get it and they're scratches on the back where you clip it. I took it to Dick Pond store and the jeweler fixed it in two minutes right in front of me, he said, whoever took the links out didn't know what they were doing. I am very upset that this place even had the audacity to charge me. I definitely will not be back and I have a lot of things I always get fixed. They did a nice job on my ring but now I had to second-guess them. It's just a mediocre jewelry store.

The owner is great and goes out of his way to help and even lets you watch repairs being made. We…read morehave been to him quite a few times and always satisfied.

Great service with Dick pawn 501; fast friendly service in Carolina Forest . Thanks for kindness…read more!!!!!

They will not sell you silver rounds or bars. What's the point of even having it out on display???…read moreWon't be going back.

I needed to pick a last minute gift and was having trouble selecting or deciding. Cindy, the…read morerepresentative, noticed that I was struggling and kindly offered her assistance and time. She took the time to understand the person I was buying the gift for and made this recommendation, which I loved. And ultimately, it was the perfect gift and exactly what my partner had wanted. Thank you Zales and thank you Cindy!

Angela from this location helped me with amazing care and a positive attitude throughout my entire…read morevisit, she will truly be the reason why i return to this location for future purchases. Best customer service you can receive, Thankyou!!

Horrible customer service asked if I was going to buy the necklace or if she was going to waste her…read moretime showing it to me. Also had jewelery marked 14k Italy that was not real.

From the owner: Name Brand perfume & Jewelry watch, Repairs and More...read more