The msp of this company is the home collection service, and it is a complete shambles. I had issues arranging a collection because they couldn't pick up at convenient times (half 7 to half 8) most nights of the week, but was eventually told by the man on the phone that it would not be picked up before half 8 on a certain day because they had a busy schedule so I would be fine, which I said was perfect because I do not get home from work until 8. I waited, and then called to find out where they were, when they told me that something had obviously gone wrong and that he'd chase it up in the morning.
I was rung at an inconveniently early hour in the morning by an irate staff member who said I'd missed the delivery between 7 and half past, continuing that they rarely pick up that late so she didn't know why I'd been told otherwise. She tried to arrange another collection but again would not offer me a time much later than half 5 any day for the next week.
I regrettably decided to persevere with the company due to the good reviews online, so tried one of their convenient drop off shops in the neighbourhood. Unfortunately, they took the best part of a week to even pick up from here, and I was informed by the shop that this was the norm by the shopkeeper, who suggested they were regularly very poor at picking items up.
This process took two weeks in total, and sadly now the event for which the items were required is tonight, and my suit will not be back for another 5 days. This is not the kind of prompt service I was expecting. I cannot yet comment on the quality of their cleaning service, but if it is near impossible to get your items to them in the first place I question whether it is worth the wait to find out. read more