Update , Feb 5, 2015. My husband spoke with Audrey on the phone today. Our stands are still not…read morereturned. He asked her to send us a check for the deposit we were out from our baker and she told him she would, IF I TOOK MY REVIEW DOWN! He told her I would do no such thing and then she told him he could come pick up the stands but we would have to work around her schedule. I can't even believe after more than 7,000 dollars that this is how we are being treated.
Update - Jan 23, 2015. Still not returned!
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I've been putting off writing this for almost two months, but I just want to get it out of the way and hopefully save anyone the stress I went through. I booked with Audrey for my wedding. Everything seemed fine at first, she was really nice in person... but then it started to get wonky from there. First the gratuity was whatever I wanted to give, then it was a set amount, then it was whatever I wanted to give. THE DAY BEFORE MY WEDDING, a magical deposit for the venue was required, even though we never discussed it. It was for security she said, since we had a bar, but I already paid her the $250 extra to have a bar. And I didn't see a security guard at my wedding. We met before the wedding for a tasting, and the food was good (really good, actually, as far as wedding catering goes), but what I told her I wanted for the centerpieces wasn't what she had done mockups of for us. We did like it though, so we picked what we wanted. Lo and behold, my husband I do our grand entrance and the centerpieces ARE NOT what we agreed on, there was some horrible fluffly floral piece of crap tablecloth on the sweetheart table. Some of our wedding party came late, and the staff WOULD NOT give them the food they asked for (more than one scoop of a specific item), but then someone working for her came out from the back and loaded their plate up with as much food as they wanted and took it in the back to eat it. The tables for the gifts and guestbook were not set up how we agreed. We provided her with games and toys for a kids table that never got set up. And we never got the things for it back. She didn't return the unused cups that we paid for our of our own pocket, she didn't return all the undrank booze (I KNOW we didn't go through all the champagne).
Even with all this, I had a nice wedding, I married my husband, which is what it's about, but to top if off, after ALL THIS, she tells me she is going to return our cake stands for us (that we have a deposit on) and she doesn't do it. We follow up with her repeatedely and she says, this weekend, this weekend, this weekend and still nothing. It's been nearly TWO MONTHS since my wedding. It's not like we had some far off destintation. We used the location SHE OFFERED in Santa Anita, and our cake was made in PASADENA. It's not my fault that her office isn't where she has events.
It's just insane, that this is still going on and that after ALL THE MONEY WE PAID, we are out deposits from OTHER VENDORS because of Audrey.