Where to begin..... formerly know as We Care, The Cedar Bus Co is a lousy company that has little regard to customer service and punctuality. As someone who works in human services, I can say that it is vital that transportation for handicapped people be a comfortable and punctual experience. Time and time again The Cedar Bus Co (We Care) has proven its incompetence in basic customer service and it is maddening that our company is forced to rely on TCB because they're the only company around that can accommodate our needs.
TCB drivers are a mixed bag. Some of them are friendly, some of them are rude. Some of them are late (30-40 minutes +) on a regular basis. Same goes with the aides. Recently there was an incident in which an aid slapped someone they were transporting. That aid kept her job and after numerous calls to TCB was she finally taken off that route. Another driver was observed driving unsafely down a residential street and was rude to the family of a special needs individual. That driver still has his job. Hint - sensitivity training only works if the person chooses to go of their own volition.
After speaking with some drivers I can say that TCB management is severely lacking. Routes are changed on the fly, plans are made without consulting those using the service. We have complained time and time again about drivers being overly late and nothing has been done to rectify the situation.
I'd like to point out that one star is generous. Very generous. Every time I see one of those big stupid busses, I cringe. TCB has an opportunity to be a great company, but lousy management, lousy staff and their "we don't care" attitude ruins it. read more