I bought a game from them and never even opened it a couple months later I tried to return it and…read morethey said there is a tiny scratch so they can't take it

This is a good O2 store in Warrington's Golden Square Shopping Centre, after buying some…read moreaccessories online at O2's online store, which I find is the best place to shop for accessories as they always have some good promotional offers on, even genuine Apple merchandise, including the new cases and USB-C adapters, I needed to come into the store for help fitting the screen protector. The staff seemed friendly and were happy to fit the protector in no time, they didn't even ask for a receipt or proof of purchase or even mention the fact my network provider was EE (While I prefer EE as a network, the one thing O2 has over EE is accessories and they do have a good network of stores which this is an example of) The store is a little small but has everything you need, a few tables to talk about contracts and a small but nice selection of accessories here too. The store was pretty modern and followed the traditional O2 layout. 4* - Pretty good store, hopefully, we will start seeing 5G being promoted here soon as the map slowly grows. (Currently, only 3 and Vodafone offer 5G in Warrington)

From the owner: Welcome to O2 Warrington located in Golden Square Shopping Centre. Discover an extensive range of…read moremobile phone deals from top brands like Samsung and Apple, along with SIM cards and accessories. Enjoy exclusive Priority perks, including rewards, unique experiences, and early access to gig tickets 48 hours before general release. Our expert team is here to offer advice on the latest gadgets and assist with setting up your new device. Visit O2 Warrington today for all your mobile needs.

at first I was a bit put off by the all male staff huddled talking amongst themselves, and the…read moreatmosphere of (all) mobile shops. pretty bleak feeling with the walls scattered with various mobiles. I was asked within a minute if i was looking for anything in particular, i explained my want to buy outright a sim free mobile phone ( a new very expensive one ). They explained that they couldn't do this and it needed to be locked to virgin even if i bought it in full. Most mobile stores require this so i wasn't shocked but didn't want that. The guy that helped me did explain that I would have credit on my moby due to being on contract with them already that could be put towards another mobile bought in there store. This was very helpful as I didn't know about this earned virgin credit and was due to buy a mobile as a gift soon after that and was happy for that one to be locked to virgin. The store may been a tad ominous at first as in all mobile stores and the pressure is on you when all sales teams eyes are on you as soon as you walk in, but the staff seem friendly enough and I'll be back for the gift mobile closer to the time of the birthday in question :-)

I visited this store today to set up my new i phone from my existing i phone as i had upgraded it…read more The first member of staff was clearly not interested in doing this for me and told me that I could do this at home. I know this ! I told him I was not confident enough to do this. He then found a security setting which he said he could not turn off and that he could not get past it. I clicked the off button so that he could go ahead. I then had to go away for an hour and return while it allowed him to access it. I did this. I then left it with them - I asked if they needed anything else from me they said they did not. I returned two hours later only to be told that they could not set it up as the hour they had to do had passed and they could not gain access to the phone. They had clearly chucked it in the back room while they got on with other things then realised that they had messed up. I wasted a whole afternoon on this - as a self employed person this is not good. I took it home and did it myself it took 45 minutes. The staff lie to you and do not have the skills needed to support you. Do not waste your time with this place.

This EE store is quite a large, cool EE store located in Warrington's Golden Square. The store does…read morestand out in the shopping center, in a good way because it is quite large, bright and the sign looks pretty cool, and of course makes the EE logo stand out. In a mall, where all your competitors are, In EE's case this is Vodafone, O2 and 3, you do need to stand out and EE have done this from the start. The store its-self seemed like your average decor, however they were no charging facilities inside, like at the Manchester Arndale branch, The staff members here seemed quite rude and ignorant, and just had me standing at the desk for a few minutes, he seemed to be with another customer, he was rushing back and forth the small space, but still he didn't say "I'm going to be a while yet. Can I help?" or even say "Hello. I'll be with you in a minute", I thought this to be quite rude to the point I even considered walking out after 2-4 minutes until a lady approached me. She didn't seem too knowledgeable when I tried to talk to her about the Power bar offer, and couldn't put a date on when it would be back, I have asked in multple stores for months, since it was recalled and been given a similar response which shows a lack of knowledge or training of staff on this issue, or they don't want to reveal anything yet due to the nature on why they were recalled in the first place. This store is quite nice and stands out in Warrington, but really it is just your average EE store, and although it isn't terrible, I still sadly can't warrant anything over 2 stars, with the main reason for the low rankings being the staff. Normally when I walk into a phone shop, I am greeted straight away, regardless of whether people are with a customer or not, and I didn't even get a Hello here!