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CeX

1.0 (1 review)
Open 9:00 am - 6:00 pm

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2 years ago

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Cex W.

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GAME

GAME

(2 reviews)

GAME made headings in June regarding the fact as a company they are struggling with a potential…read morebuyout by Mike Ashley and Sports Direct - take a look at this branch in Warrington's Golden Square and it is pretty easy to tell why. As well as the issue with mobile phones - which I've explained in detail in the review for the Brighton store, this store as a HUGE selection of pre-owned goods to the point it becomes more like an exchange store, similar to CeX so the selection of new products seemed to be quite rare in the store - the products that were "new" were really expensive too - much more expensive than giants Amazon and other retailers - now considering Game is the major player in their industry with no other store which is similar surviving, you'd expect there to be some decent deals other than on the pre-owned games - are they seriously trying to go down the CeX model? The staff also seemed disinterested - there were two staff members working which was good however they might as well have not been there at all with staff just sat there on their phones and ignoring customers who come into the store. Dreadful selection and pricing of "new" games compared to any other high street or online retailers and staff who don't care - this store sadly sums up the decline of GAME throughout the years - and by the sound of things, they better get their act together quick. 1*

It's a chain store, but it's the management that let's this particular store down they have been…read morehere a long time(no promotions then!) In the past I have taken defective software back and what a reception I got, totally unhelpful, no consideration for the customer they even went further, made snide comments and the manager even licked his tie and rubbed a game disc presumably to check if I had brought him back a pirated disc, and he could get the ink to run, he did this in my presence. Shocking service from totally unprofessional staff. The store seems ok until you have a problem with your purchase. There are plenty of good computer stores in Warrington, use them!

Grainger Games - The store

Grainger Games

(1 review)

Graigner Games Cheetham Hill is in the Cheetham Hill shopping centre, opposite the Costa Coffee and…read morevery close to the Tesco store. This is a smaller store but still has a good selection of games on various consoles. I had 2 visits to this store, one through choice and one, which I was near enough forced to make, This review makes more sense if you read my one for the Oldham branch as well otherwise the events may be abit confusing. I went into the store and I bought the New Call of Duty game for £30, it was 5 pounds cheaper on the website but I got quite a lame excuse regarding that, that is a reduction for waiting times, I do feel that if they can do £25 online, they should be able to do in the shop as well. I ordered the game in new condition, so after making nearly a 10 mile round trip, I expected everything to be okay but when I got home, I noticed the game was open. I rang the store right away and they explained that they have to do that for display purposes but they would offer me a full refund, or a unopened replacement if one came in on the following days' delivery. As I was going to Oldham anyway, I tried to get the refund in the Oldham store and to put it short, they were very rude and said it wasn't part of the returns policy even though I phoned them and they did offer to give me a refund. This meant I had to go all the way back to Cheetham Hill, and somehow I had to fit this in on my already packed schedule. When I went back, without a fuss they gave me a full cash refund, I would of thought they would of gave me 5 pounds cash and the rest on my card, like I paid but this was easier, as they didn't have the unopened game come in with their delivery. I do feel this store done well to rectify the problem, but I am still furious they never told me in the beginning to save another 10 mile round trip, they just put the game in my bag without giving me chance to check it first but anyway it isn't my job to check it, they should of informed me. Due to this incidient, I can only give 2 stars, scoring 1 higher than the Oldham branch because this store rectified the problem "that wasn't in their return policy"

CeX - electronics - Updated May 2026

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