Review for CeX Arndale Manchester - A Wasted 24 Hours and a Damaged Device…read more I regret to say that my recent experience with CeX Arndale Manchester was not only deeply disappointing but also a telling symbol of why this company may not exist in the next 20 years. I handed in a pristine device, expecting a straightforward evaluation, only to have 24 hours of my time wasted, only to be told that my phone was "not sellable." More disturbingly, the device was returned to me with two fresh marks/scratches that were not there before. The damage was done, quite visibly, and the person who returned it to me a female staff member seemed unaware or indifferent to the fact that the device had clearly been mishandled during their assessment process. This kind of carelessness is not just unacceptableit i s corrosive to any customer-facing business. The irony here is tragic: the very company that prides itself on being a marketplace for used electronics seems to be accelerating its own obsolescence by treating both customers and their devices with such disregard. If this is how CeX treats the people it relies on to sustain its inventory, it's no wonder many consumers are moving toward decentralized tech trade-ins and platforms that operate with transparency, speed, and respect. In an age of intelligent automation, blockchain-based transactions, and next-gen peer-to-peer resale models, CeX's archaic and inconsistent service model epitomized by the careless behaviour I witnessed today is writing its own demise. It's no longer just about product margins; it's about trust, precision, and a future-ready approach. On all of these, CeX failed. This experience has left me unhappy and disillusioned, and unless there's a radical shift in professionalism and process, this may well be my last dealing with CeX.

No phone line to speak of and the whole company continuously selling broken or counterfeit goods…read more Breech of UK consumer laws and consumers rights in that there are no advertised direcr communication methods and All std rate company phone lines now direct you to their website form which you will not receive a reply from in a reasonable time espaicially if you require a return/refund. It also says use social media handles for "urgent enquiries". This is a shambles and the social media handles are inactive and also rely on you being 14 and having access to these trash sites. Sold ps1 time crisis in such bad condition it wouldn't boot, sold a dualshock 3 and what came was decidedly not a dualshock. Had to spend bus fare and leave early turning up unannounced to get it sorted, costing me time and money when I tried for hours to sort it remotely, like you know, the way I purchased! There is another number to ring and that is actually a premium rate number, bet they have that active though further breeching UK law. Reported to trading standards this morning.

Absolutely RUBBISH. They open late and close early. You never know when someone will show up -…read moreawful awful awful business. Don't go here unless you want to waste your time standing outside in the cold for an hour.

Ever had any electrical device ever break on you? If yes then you should take it here. Doesn't…read morematter what it is, take it to them, show them, leave for a little while and come back. It'll be fixed. The guys that run easy tel can sort you out with anything that has a current in it. I had phones unlocked, relocked and lost the most random wires for devices, when I show up at easy tel they'll have something to sort it out, for a fiver. For those without internet (blasphemous) then head there you can flick through reviews on yelp for hours for 50p.

The Apple Store in Manchester, always seems to deliver the best service, time and time again, that…read morefor me deserves nothing less than a full five-star rating, writing this review on my brand new 14" Macbook Pro (2021), I feel this store always offers the best support when you purchase Apple products. All the staff here are friendly (floor workers and even the security guards!), and always happy to help and even stop for a little chat, most recently I was able to come back into the store, after noticing a lower price from Amazon, they were happy to match this price for me, the process was made so easy, I barely had to explain myself and was in and out of the store in a couple of minutes. I always prefer buying my Apple products directly from Apple due to their service, and warranty, the 14-day guarantee to try a product and return if it isn't fit for purpose, shows how Apple are so confident in their products. I also love how they have let me pick up my order earlier than the allocation window, and generally don't mind doing this as long as the item is in stock. This Apple Store is a large one, for a mall location, but what it lacks in having a big, fancy building, it makes up for in terms of being one of the best stores in the Manchester Arndale in terms of product selection and service and is always a reliable shout to buy Apple products or get them repaired, or even if you fancy popping in to get fast WiFi speeds while in town.

Had a terrible experience at the Apple Store in Manchester's Arndale today. Trading in an iPhone…read moreand was told that it would transfer to the new one within 10-15 minutes. Over an hour later, I was still there and had to go home and transfer it myself at home. I was passed between assistants three times - all going off on their break or whatever - each one trying the same thing over and over, until eventually, someone with some level of expertise located the problem. But this meant I had to go home and do it myself at home. And will have to return tomorrow to do the trade-in. More of my time and money and wasted because, frankly, the people who work there were not expert enough to troubleshoot. I thought it was poor being passed from one assistant to the other.

Went to replace battery and screen, they charged me a fortune to replace a screen that they buy for…read morea tenth of the price they sell it for. They sold it as a new screen but they installed a clearly used screen as it was scratched all over. Stay away from these scammers!

Fitted a new screen for a Samsung s4, was not genuine, seemed to be missing most of the sensors…read moreon the top, glass wasn't flat, doesn't work at anything less than 20 degrees, and button wonky. Also dislodged my GPS module. When asked about this, I was told to come back in a few weeks as they were out of stock of screens. Cheap screen glass cracked a day later, no drops in my empty front pocket. Went back later, was told the person who told me to come back apparently doesn't exist, and that the GPS works fine, and then the guy shilled some more services. I didn't have anymore time or money to sink into this bs. On the day of my initial repair I was stood next to a bit so bad apparently had his screen replaced several times only to be told that the phone was bent and shilled further services. Staff don't seem knowledgeable, I would also recommend people to stay away, as repairs and services are garbage.