From my sales person to the installation I couldn't be happier. I've been a long time Empire customer, but decided to give the Carpet guys an opportunity. Jose Sr, Jose, Jr. and Charlie couldn't of been any more professional or helpful with the installation. They even helped me put some heavier tables back in my living room . Thank you for a wonderful experience. read more

Great experience with sales guy (Blake). He was extremely polite/respectful and very knowledgeable about his product line. Always hard to tell, but pricing seems to be on par. Will be utilizing Carpet Guys again for upcoming project as they did a great job when I went with them during a the initial project. read more

Carpet is amazing quality and looks great! Very friendly service! moved furniture for us and made it very easy to be around in the house without a bother. recommend for sure! read more

Phenomenal service from start to finish! The installers were prompt, professional, and extremely efficient. The workmanship is flawless and the carpet looks beautiful. I would recommend this team 1000 times over--easily a 5-star experience! Thank you Kevin and Dave! read more

No comment at this time!!! I spoke with the company. They offered to make things right. I throughly believe it should have been correct to beigin with. read more

I can't say enough good things about The Carpet Guys. They installed laminate flooring in my basement, and the final result is absolutely stunning. The space looks completely transformed. The attention to detail really stood out... especially the edging and finishing work. Everything is crisp, clean, and perfectly aligned. It's the kind of craftsmanship you notice immediately and appreciate more the longer you look at it. The team was friendly, professional, and incredibly efficient. They showed up on time, worked seamlessly, and clearly knew exactly what they were doing. Just as impressive was how meticulous they were with cleanup... when they finished, the space was spotless. You'd never know a major flooring install had happened. This was one of those rare home improvement experiences where everything went right. High-quality work, great people, and a beautiful end result. I'll definitely be using them again and recommending them to anyone looking for flooring work. read more

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Worst company ever to deal with. Buyer beware. Sales person, Branden, pulled a bait and switch on the carpet. Tiffany in the office is clueless. read more

Avoid This Company - Bait-and-Switch Tactics, Hidden Fees, and Poor QualityI highly recommend avoiding this company due to dishonest sales practices, hidden charges, and terrible workmanship. Bait-and-Switch on Materials: During the initial LVP Flooring and stairs quote, I showed the salesperson, Tyler, a picture on my phone of exactly how I wanted the stair nosing installed. He explicitly agreed to it. However, the final installation used a completely different, lower-quality material. When I confronted the agent, Dawn, she told me it would cost an additional $1,700 to fix it to match what was originally promised. Stairs are now in falling Hazard. Hidden Fees & Aggressive Billing: They automatically charged my credit before the installation even began. Once half the work was completed, the installers stopped and demanded an extra $1,160 for floor leveling. They had already charged me near about $400 for a skim coat/patching/leveling. When I argued, they suddenly dropped the price to $590, proving the initial upcharge was arbitrary. Poor Installation & Cheap Materials: The very next day after completion, the stairs they installed already came off. The installers had to return to fix it immediately. The materials used feel cheap and unsafe. Unprofessional Customer Service: When I called Dawn to resolve these issues and stated I would leave an honest Google review, she rudely told me, "Don't threaten us." Their tone completely changed once they had my money. Advice to consumers: If you absolutely must use them, get every single detail, material type, and photo confirmation in writing. Do not trust their verbal promises. don't trap in their pricing quotes. read more

The Carpet Guys - Flooring Near Me - Troy, Michigan

I'd say the only 5 stars for me were the workers who actually put the flooring in. They were quick, efficient, and very accommodating. If I could have gone with just the workers, that would have been great. The only issue we had was the fact that the company threw on a $6,000 up charge after they tore everything out. They had to level one of our rooms with cement and have to get subflooring everywhere. Why was this not included in the original cost? And after I said that was a crazy amount to tack on, the lady on the phone rudely said "well you can just do it yourself then" so 5 stars to the workers, 3 stars to the company. Flooring looks beautiful so far though. read more

I love that "Joe" responded telling me that he could not find my account or any record of me doing business with them. It might be hard. Without any of my information. It's unfortunate. You do not have any transactions of my calls. I have all of my calls written down date time and who I spoke to. Yeah, I'm sure you'd love to help! Ugh This is exactly why no one should use the service. Very unprofessional. I would never use this company for carpet again. Ever! Not only did the man who installed the carpet bust up my baseboards, he didn't even acknowledge it until we brought it up. All he said was "sorry" A few months later, this carpet just started snagging. There are currently 12 snags in this carpet and I cannot vacuum it with a regular vacuum because it will pull and tear at this carpet. I have left an online message with a chat box. And I have called three times and left messages with three different people and no one has called me back. read more

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OK, so maybe not a scammer, but aggressive and definitely on my list of people I would never deal with again. Apparently their "pay before we do the work" ended up being a flexible "policy", at least in my case. The material that was installed was, as I stated previously, "something that we could live with". The installers were quick and polite. The actual installation itself I'd rate 6 or 7/10. They're blowing up my phone from multiple numbers, upset that I'm anything but completely enthralled with my experience. Sorry TCG, but I'm not. read more

on installation, i had carpet installed through my whole house. had an issue with where they connected the carpet in the hallway. 4 times someone came out and could not fix it. so they replace all the carpet and i thought great. OF course i had to pay $500 for installation. which i thought was not my fee. NOW, there is a hump between the front room and dining room. When i had the inspector come to my house. HE would not even look at what i was trying to show him. he refused to look. and said it was the fibers and the installation was fine. but he still would not look at it and then i got mad and said a word that he took offence to, though it wasn't directed at him, he just up and left, just put his shoes on and walked out. so one star for the inspector and his actions, and his customer service thanks for nothing NICK read more

The Carpet Guys - hump between front room and dining room - Flooring Near Me - Troy, Michigan

Recommended 1 800 Painters which they are affiliated with, attached pics are what a horrible job they did getting paint on everything,they didn't tape off very well. Then the out sourced carpet installers show up with wrong carpet, had to come back later and rush through process...not happy for the money we spent...don't recommend. read more

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Installers were sent to my home on 05/08/2026. The next day I realized my $200 robovac was missing. I called the company and was told they subcontract for installers. When I requested the subcontractors name, I was refused the information and told that the installers said they didn't take the robovac. The customer service rep basically insinuated I was lying. Out of all things to falsely report stolen it definitely wouldn't have been a vacuum cleaner. The customer service rep asked me why would they steal a vacuum cleane? I asked her why would anyone steal anything thing? The person I spoke with was rude and condescending. read more

This company way over charges! Then they add on what seems to be a huge discount but actually isn't. They also charge for services that customers may not even need. We were told that the price is the same regardless if the floor is bare and ready to go or if it has old carpet that needs to be ripped out. Why should we have to pay to have old carpet ripped out if there isn't any. What a joke. read more

ETA: Not sure why I can't find the follow up that I posted to this. I called customer service as I indicated I would. I was quickly transferred to Denise(?) and provided my name, one of the order numbers, email, phone number... as requested. She was able to find the order. She basically asked what they could do for me, but I'm not interested in anything. Original Post: I cannot say enough bad things about the Carpet Guys. Mom is in a wheelchair. I requested very low nap carpet. Stressing that she was 85. They sold me what all their wheelchair clients use. The salesman had me 'spin a wheel to determine my discount', which may have been more believable if that schtick had happened after he calculated my bill. They installed it quickly, and I could readily feel the tacks in several areas when walking barefoot. Mom couldn't move on it. She could not move around within her own home easily. I called them requesting a different salesman. They sent someone who could not measure what I requested. Then they sent the same guy that sold me the product that was not fit for purpose. I ended up having it ripped out, and carpet glued to the floor. They offered no discount to recarpet an area that had been carpeted just a few months earlier. Now? The carpet is pulling out from one of the transition strips. They're awful. Just bought a house. Carpet Guys will never step into a property that I own. read more

My carpet from Carpet Guys is now a year old. It started snagging on my 2 cats trimmed nails about 5 months in. I first trimmed to snags with scissors but soon discovered the fibers ALL pull right out of the carpet! There clearly is not enough glue holding it together. I like many pet parents, have my own Bissell carpet cleaner and I know how to use it. The carpet guys sent someone to look at it but said the contract REQUIRES me to show a receipt for a professional cleaning before I can file a claim. There are now 100's of snags but the carpet is NOT dirty. Why would I pay a couple hundred dollars just for them to deny fault and blame my pets? I've had pets in my carpeted homes for over 50 years! They sold me junk carpet & I'm warning everyone - to shop somewhere else. read more

Do NOT leave them ANY kind of deposit if you are not absolutely sure you are using them. Ray was out to our house for a measure on August 27th. We left a $250 deposit for what we were told would lock in the price. We told Ray we were also looking to schedule our flooring around a kitchen remodel and would not need any installation for several weeks, up to two months. NO product actually ordered at that time. We indicated that we would like to visit the showroom to see a more complete selection of products. After visiting the showroom and changing our selections, our original estimate of $15000 came down to just over $12000. Again NO order placed. They then called to follow up, at which time I advised them we were selecting another company that was $3000 less than their updated quote. When I asked for a refund of our $250 deposit I was told that it was going toward a "re-stocking fee" and that there would not be any kind of refund. WHAT??? We NEVER ordered any product or placed an actual order. WHAT PRODUCTS ARE YOU RESTOCKING? Absolutely terrible way to due business. I guess if you need to keep potential clients money, perhaps you should charge for the home visit to begin with, then apply that to the purchase total if a transaction is completed. Will never use or recommend Carpet Guys to anyone ever again. Word of mouth is always invaluable. I deal with 1000's of people/month and will ensure NEVER to recommend Carpet Guys to any of them. I hope my $250 was worth it. read more

Do not rely on this company to honor their warranty. Carpet originally installed in 2017 in living room, which is also the main entry point for our home. Over the winter, we noticed that the seam, which was in the center of our living room was starting to pull apart and fray. In March 2026 I contacted Carpet Guys to initiate a warranty repair. The people that arrived to my house showed up in an unmarked red work van with completely blacked out windows. There were a male and a female, the male didn't speak any English. The male proceeded to peel back the carpet where the seam was failing in order to take photos which further exacerbated the fraying and separating. The only solution offered was to fix it using a patch which required installing a new chunk of carpet, in the middle of my living room. I was then told that someone from the office would call me the following day to discuss next steps. When I received a call from the home office, I was told that the cost would actually be $240, not the $80 amount per the warranty and it was because I was being blamed for the seam failing because I cleaned the carpet and the moisture is what caused the seam to fail. I explained to the representative that we aren't interested in having a patch of brand new carpet in the center of our living room which has carpet that is 8 years old. I also explained that the warranty should not be effected by having the carpet professionally cleaned. The representative then told me to provide her with receipts from the carpet cleaning. Since I don't keep receipts for that type of service, I contacted the carpet cleaning companies that we have used to request any records that they may still have. One of the companies I contacted told me that the seam was likely not sealed which is the cause of it failing now. We had another professional come out to look at the carpet and it was confirmed that the seam was in fact not sealed when it was originally installed which does not conform to the Carpet and Rug Institute installation standards. Carpet Guys refuses to properly correct the issue which stemmed from their inadequate installers not sealing the seam of the carpet. They have a "lifetime installation warranty" but then when you try to utilize the warranty, they continue to imply that the carpet is "9 years old" and the seams separating is due to a maintenance issue. Seams do not separate if they are properly sealed. Ever. read more

Just had a 1500 square foot condo refloored with LVP by the Carpet Guys, great flooring product, best total job price versus 4 other estimates by several thousand dollar...pulled old carpet and prepped for installation. Installer David Hunt did a meticulous job from start to finish and his and the office communication was above board. Request him for your next job...highly satisfied! Only naysayers give less than accurate reviews, and our experience was 5 stars all the way...thanks Carpet Guys and David Hunt for sure. read more

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I had new carpet put in my bed room from the carpet guys and they did an amazing job! Seemed a little pricey to me but then again I have not bought new carpeting in years! They did work with me as far as the cost as well being I had a set amount put aside for it! Yes I would highly recommend them! read more

This review is a bit delayed, but nonetheless I wanted to share my experience. In a nutshell, I would not use The Carpet Guys again. 1. They continually advertised that they could have flooring installed by 10/31/25, or its free. When I choose one of the carpets the salesman brought to my home, he said it would be weeks after 10/31 to have it installed as they did not have enough in their warehouse. When I brought up the commercial about the 10/31 installation guarantee, he said that is was not true. Ugh. 2. The salesman did not tell us we would have to remove all of the moldings by the floor to have the laminate installed. This was huge! We had just moved in and painted before our flooring was installed so at the very last minute we were tearing our our newly painted moldings. What a mess! 3. Lastly, when the carpet did get installed, there was an extremely noticeable "discoloration" showing. When we called (and provided them pictures of the mess), we were told it was at the end of the roll and it should go away in a few weeks. Absolutely not!! It isn't like this was used carpet. We spent over $12k with this company and this was the product they gave us. The supervisor (I believe his name was Nick) tried to argue with me that I just needed to be patient to have the color difference go away. Funny guy. I had to insist that it needed to be replaced. Not a good way to get me to use them again, that's for sure. read more

It gets 3 stars because the installation was wonderful. I wish I could give those guys 5 star just for that. Would I ever buy from them again.....never. you don't get a detail of what you are actually paying, no breakdown of yardage, no breakdown of what the carpet actually costs, nothing. you just get a total of what you are suppose to pay so you can't even compare it to anyone else. Then it was measured wrong and they had to reorder which meant a delay in installation. The "designer" never offered us a choice of padding, just included what he felt was right in the total cost. So again, I had no idea what we were paying for padding. And to top it off, I get an automated text at 7:00am on a Sunday morning asking me to call (of course they weren't open then) to confirm the installation on a Tuesday. read more

Overall I had a great experience! I'd like to highlight the exceptional service provided by two of the installers--Jorge and his son, Randy. They were professional, courteous, and a pleasure to work with. As a dog owner, I needed flooring that's durable, pet-friendly, and still looks high-quality. I'm happy to say I'm completely satisfied on all fronts. read more

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OMG I am so happy with my new floors!!! Other companies told me my job could not be done, but the Carpet Guys didn't say no. From the sales consultant, Nicholas, to my installers, Mario Sr. and Mario Jr., I had the best experience with an amazing outcome. The Marios are the hardest working men on the planet and were meticulous, and just the nicest guys. The price was amazing, too. I had expected to need to finance the job, but my tax return covered the whole thing. I highly recommend this company! read more

The Carpet Guys - This is my son's room. The carpet was over 20 years old and disgusting. I have dogs plus I foster dogs and cats, so you can imagine how gros - Flooring Near Me - Troy, Michigan

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I had to get my carpet re-stretched because it had some wavy areas. At first I was upset that it had to do but they scheduled someone quickly to come out take care it. i have to say the service guy who fixed the areas did a fantastic job, my wife and i are very happy now. read more

I had the Carpet Guys tear out the carpeting in my hallway and they installed grey wood vinyl. It looks amazing and the installer was very friendly and did an excellent job. He is the same installer who put down the same vinyl last year in my utility and bathroom. I am always pleased with the way the job turned out. It is so good to know that when I call The Carpet Guys, I will always get a good price and a good job. Thank you Carpet Guys. Priscilla read more

I had my flooring installed 3 years ago. I was told I had a lifetime warranty. today I had service come in and look at a few issues with my flooring. a nail or screw is coming up from the floor and causing a huge bulge in the floor. I was told this ISNT covered and they would charge me $500!!! This is ridiculous! lifetime warranty is a joke!! never again will I use them. Make sure you know all details before you consider using them! read more

DO NOT EXPECT ANY PROMISES KEPT - FROM TOP TO BOTTOM! "Started" w salesman and $5,000 deposit in April! Zero work done, but want pmt in full to show up. Totally unprofessional "managers/customer service" who finally agreed to START job this morning. No crew. No call. Finally connected w Isaha (mgr) who promised crew this morning. Told someone will be out sometime, whenever done w other job. No time window or promises. Gets worse, but if I could go back/start over, ABSOLUTELY WOULD! read more

POOR communication, rude and incompetent employees. Please reconsider before using this company. The samples I requested were never given to the salesman when he came to my house. I received conflicting information from everyone I talked to. read more

The Carpet Guys left my house covered in dust. They wanted to send the contractor back out with cleaning supplies. Next time I'll go to a brick and mortar store. Expensive job and I was left with days of cleaning up their mess. read more

Today was a great day for me and my family. I visited the carpet guys on 14 Mile and it was an outstanding experience. Me and my family wanted some really nice carpet for my basement and Joe took care of us with kid gloves. We saved hundreds of dollars by going to the carpet guys other places just wanted to rip us off. We explained our budget to Joe and he took care of everything that we wanted and then some. It's pretty nice to see people going extra mile to make somebody else smile. Now I can't wait to get everything painted and carpet installed. Thank you carpet guys for making my life much easier and less painless yours truly the Thompson's Eastpointe Michigan PS I will update review when I install carpet and add photos. read more

We had our installation yesterday, prior to arrival I was told they'd call letting us know when they'd be here, about how long they'd be here, and if we were their only stop of the day, they called saying they'd be here in 20 minutes with no time to prep (it was 8am and I was just waking up with my 5 month old) We were pretty stuck in a back room for a good majority of the morning which made it really hard. They gave me no estimate as to when they'd be done, they were aware or what they'd be doing at our house until I made him aware they were having to tear up different flooring that was in the receipts, and at the end the installer pressed me to leave a review at that exact moment, grabbed my phone, clicked 5 stars and walked around with my phone taking pictures without me saying he could. I'm pretty baffled that that's probably how all these reviews were 5 stars. I had already had a bad taste in my mouth when they pressed us to put down a deposit when we just wanted to talk it over alone overnight but they wouldn't give us that option. read more

We had our carpeting installed 1/29/26. We can see wrinkles already in the carpeting, no padding was installed near a cabinet where it is very noticable, there is a notable seam near a walk through area. I called to have them come back out-talked to Tiffany. She was pleasant at first until I explained that during the repairs they cannot wear their dirty shoes on our cream colored carpeting. Besides bringing in dirt, germs etc. I asked that they wear shoe covers. Tiffany stated they would not be wearing shoes covers or removing their shoes. I asked to speak to a different person about this issue. Her whole attitude changed then-she got snippy stating EVERYONE is in a meeting and they would not call back until tomorrow. I asked for a name, she coldly stated, I don't have one, I asked when could I expect a call, she stated during our business hours. I asked what they were and she said 9-5. I thanked her, and will wait for a call tomorrow. Already having trouble with this company!!! We changed from Empire to here-maybe not a good idea? Hey Joe, give me a call. read more

We were not happy with the carpet or the installation. It's only been a few years since The Carpet Guys installed carpet and the carpet looks like it needs replacing plus it needs stretching every where. We are not happy with the quality of the carpet or the install for what we paid. Plus the installers destroyed our walls and ceiling in the en-suite when they moved furniture from the bedroom to the bathroom, hit the wall and ceiling multiple times. Unbelievable! Low quality everything at an expensive price! Do not recommend and will not ever use again. read more

I moved into a home with bedrooms that had the carpet removed before I moved in. I looked into refinishing the floors or replacing the carpet. I received multiple quotes but ultimately went with The Carpet Guys because of the sales rep. Maz's explanation of fiber colors and how I could use a bleach and water solution to clean if necessary. With kids and dogs, I was sold! They said they would call between 8-9am on installation day to let me know when they'd come. They called at 8:59am, so I appreciate that they were still within the limit! The installers, Edgar and Leo, came when they said they would. They were friendly, professional, and cleaned up after themselves. They explained what they needed to do, such as removing closet doors. Edgar and Leo were kind to my kids and pets, but ultimately were efficient and focused so we didn't chat much. I appreciated how hard they worked! read more

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I recently had carpeting installed in my attic by The Carpet Guys. The whole experience was great. Chris the salesman was great and spent time with me explaining the process, helping me choose the right carpet for the specific area of my house ( in this case the attic). He was professional and easy going and respectful of our space. Amado and Miguel installed our carpet and were very professional, did a great job and were clean. They were very happy to lucky and worked hard to get the job done perfect! The front office has been great as well. Always kind and courteous and patient as we had to push our install a couple of times. Needless to say, I will use them again in the future. I highly recommend The Carpet Guys. In summation: great pricing, friendly and professional, clean work, and beautiful carpeting. read more

Installers delivered the wrong carpet, but, Basel called the front office and got everyone on board to make things right. Thank you, Basel, Diane , and Brandon for great customer service. Our upstairs looks like a whole new house. We are very pleased with the colors and product! Janice and Bruce A. read more

Sam and Alex were here all day installing our new laminate flooring in our upstairs. It is fantastic! They worked so hard, paid attention to detail and were meticulous. Another fantastic job from The Carpet Guys!!! read more

The Carpet Guys - Flooring Near Me - Troy, Michigan

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