I can't say enough good things about The Carpet Guys. They installed laminate flooring in my basement, and the final result is absolutely stunning. The space looks completely transformed. The attention to detail really stood out... especially the edging and finishing work. Everything is crisp, clean, and perfectly aligned. It's the kind of craftsmanship you notice immediately and appreciate more the longer you look at it. The team was friendly, professional, and incredibly efficient. They showed up on time, worked seamlessly, and clearly knew exactly what they were doing. Just as impressive was how meticulous they were with cleanup... when they finished, the space was spotless. You'd never know a major flooring install had happened. This was one of those rare home improvement experiences where everything went right. High-quality work, great people, and a beautiful end result. I'll definitely be using them again and recommending them to anyone looking for flooring work. read more

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No comment at this time!!! I spoke with the company. They offered to make things right. I throughly believe it should have been correct to beigin with. read more

Phenomenal service from start to finish! The installers were prompt, professional, and extremely efficient. The workmanship is flawless and the carpet looks beautiful. I would recommend this team 1000 times over--easily a 5-star experience! Thank you Kevin and Dave! read more

ETA: Not sure why I can't find the follow up that I posted to this. I called customer service as I indicated I would. I was quickly transferred to Denise(?) and provided my name, one of the order numbers, email, phone number... as requested. She was able to find the order. She basically asked what they could do for me, but I'm not interested in anything. Original Post: I cannot say enough bad things about the Carpet Guys. Mom is in a wheelchair. I requested very low nap carpet. Stressing that she was 85. They sold me what all their wheelchair clients use. The salesman had me 'spin a wheel to determine my discount', which may have been more believable if that schtick had happened after he calculated my bill. They installed it quickly, and I could readily feel the tacks in several areas when walking barefoot. Mom couldn't move on it. She could not move around within her own home easily. I called them requesting a different salesman. They sent someone who could not measure what I requested. Then they sent the same guy that sold me the product that was not fit for purpose. I ended up having it ripped out, and carpet glued to the floor. They offered no discount to recarpet an area that had been carpeted just a few months earlier. Now? The carpet is pulling out from one of the transition strips. They're awful. Just bought a house. Carpet Guys will never step into a property that I own. read more

I love that "Joe" responded telling me that he could not find my account or any record of me doing business with them. It might be hard. Without any of my information. It's unfortunate. You do not have any transactions of my calls. I have all of my calls written down date time and who I spoke to. Yeah, I'm sure you'd love to help! Ugh This is exactly why no one should use the service. Very unprofessional. I would never use this company for carpet again. Ever! Not only did the man who installed the carpet bust up my baseboards, he didn't even acknowledge it until we brought it up. All he said was "sorry" A few months later, this carpet just started snagging. There are currently 12 snags in this carpet and I cannot vacuum it with a regular vacuum because it will pull and tear at this carpet. I have left an online message with a chat box. And I have called three times and left messages with three different people and no one has called me back. read more

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Recommended 1 800 Painters which they are affiliated with, attached pics are what a horrible job they did getting paint on everything,they didn't tape off very well. Then the out sourced carpet installers show up with wrong carpet, had to come back later and rush through process...not happy for the money we spent...don't recommend. read more

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This review is a bit delayed, but nonetheless I wanted to share my experience. In a nutshell, I would not use The Carpet Guys again. 1. They continually advertised that they could have flooring installed by 10/31/25, or its free. When I choose one of the carpets the salesman brought to my home, he said it would be weeks after 10/31 to have it installed as they did not have enough in their warehouse. When I brought up the commercial about the 10/31 installation guarantee, he said that is was not true. Ugh. 2. The salesman did not tell us we would have to remove all of the moldings by the floor to have the laminate installed. This was huge! We had just moved in and painted before our flooring was installed so at the very last minute we were tearing our our newly painted moldings. What a mess! 3. Lastly, when the carpet did get installed, there was an extremely noticeable "discoloration" showing. When we called (and provided them pictures of the mess), we were told it was at the end of the roll and it should go away in a few weeks. Absolutely not!! It isn't like this was used carpet. We spent over $12k with this company and this was the product they gave us. The supervisor (I believe his name was Nick) tried to argue with me that I just needed to be patient to have the color difference go away. Funny guy. I had to insist that it needed to be replaced. Not a good way to get me to use them again, that's for sure. read more

Just had a 1500 square foot condo refloored with LVP by the Carpet Guys, great flooring product, best total job price versus 4 other estimates by several thousand dollar...pulled old carpet and prepped for installation. Installer David Hunt did a meticulous job from start to finish and his and the office communication was above board. Request him for your next job...highly satisfied! Only naysayers give less than accurate reviews, and our experience was 5 stars all the way...thanks Carpet Guys and David Hunt for sure. read more

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It gets 3 stars because the installation was wonderful. I wish I could give those guys 5 star just for that. Would I ever buy from them again.....never. you don't get a detail of what you are actually paying, no breakdown of yardage, no breakdown of what the carpet actually costs, nothing. you just get a total of what you are suppose to pay so you can't even compare it to anyone else. Then it was measured wrong and they had to reorder which meant a delay in installation. The "designer" never offered us a choice of padding, just included what he felt was right in the total cost. So again, I had no idea what we were paying for padding. And to top it off, I get an automated text at 7:00am on a Sunday morning asking me to call (of course they weren't open then) to confirm the installation on a Tuesday. read more

I had to get my carpet re-stretched because it had some wavy areas. At first I was upset that it had to do but they scheduled someone quickly to come out take care it. i have to say the service guy who fixed the areas did a fantastic job, my wife and i are very happy now. read more

Overall I had a great experience! I'd like to highlight the exceptional service provided by two of the installers--Jorge and his son, Randy. They were professional, courteous, and a pleasure to work with. As a dog owner, I needed flooring that's durable, pet-friendly, and still looks high-quality. I'm happy to say I'm completely satisfied on all fronts. read more

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OMG I am so happy with my new floors!!! Other companies told me my job could not be done, but the Carpet Guys didn't say no. From the sales consultant, Nicholas, to my installers, Mario Sr. and Mario Jr., I had the best experience with an amazing outcome. The Marios are the hardest working men on the planet and were meticulous, and just the nicest guys. The price was amazing, too. I had expected to need to finance the job, but my tax return covered the whole thing. I highly recommend this company! read more

The Carpet Guys - This is my son's room. The carpet was over 20 years old and disgusting. I have dogs plus I foster dogs and cats, so you can imagine how gros - Flooring Near Me - Troy, Michigan

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We had our carpeting installed 1/29/26. We can see wrinkles already in the carpeting, no padding was installed near a cabinet where it is very noticable, there is a notable seam near a walk through area. I called to have them come back out-talked to Tiffany. She was pleasant at first until I explained that during the repairs they cannot wear their dirty shoes on our cream colored carpeting. Besides bringing in dirt, germs etc. I asked that they wear shoe covers. Tiffany stated they would not be wearing shoes covers or removing their shoes. I asked to speak to a different person about this issue. Her whole attitude changed then-she got snippy stating EVERYONE is in a meeting and they would not call back until tomorrow. I asked for a name, she coldly stated, I don't have one, I asked when could I expect a call, she stated during our business hours. I asked what they were and she said 9-5. I thanked her, and will wait for a call tomorrow. Already having trouble with this company!!! We changed from Empire to here-maybe not a good idea? Hey Joe, give me a call. read more

I had my flooring installed 3 years ago. I was told I had a lifetime warranty. today I had service come in and look at a few issues with my flooring. a nail or screw is coming up from the floor and causing a huge bulge in the floor. I was told this ISNT covered and they would charge me $500!!! This is ridiculous! lifetime warranty is a joke!! never again will I use them. Make sure you know all details before you consider using them! read more

I had the Carpet Guys tear out the carpeting in my hallway and they installed grey wood vinyl. It looks amazing and the installer was very friendly and did an excellent job. He is the same installer who put down the same vinyl last year in my utility and bathroom. I am always pleased with the way the job turned out. It is so good to know that when I call The Carpet Guys, I will always get a good price and a good job. Thank you Carpet Guys. Priscilla read more

POOR communication, rude and incompetent employees. Please reconsider before using this company. The samples I requested were never given to the salesman when he came to my house. I received conflicting information from everyone I talked to. read more

DO NOT EXPECT ANY PROMISES KEPT - FROM TOP TO BOTTOM! "Started" w salesman and $5,000 deposit in April! Zero work done, but want pmt in full to show up. Totally unprofessional "managers/customer service" who finally agreed to START job this morning. No crew. No call. Finally connected w Isaha (mgr) who promised crew this morning. Told someone will be out sometime, whenever done w other job. No time window or promises. Gets worse, but if I could go back/start over, ABSOLUTELY WOULD! read more

The Carpet Guys left my house covered in dust. They wanted to send the contractor back out with cleaning supplies. Next time I'll go to a brick and mortar store. Expensive job and I was left with days of cleaning up their mess. read more

I had new carpet put in my bed room from the carpet guys and they did an amazing job! Seemed a little pricey to me but then again I have not bought new carpeting in years! They did work with me as far as the cost as well being I had a set amount put aside for it! Yes I would highly recommend them! read more

Today was a great day for me and my family. I visited the carpet guys on 14 Mile and it was an outstanding experience. Me and my family wanted some really nice carpet for my basement and Joe took care of us with kid gloves. We saved hundreds of dollars by going to the carpet guys other places just wanted to rip us off. We explained our budget to Joe and he took care of everything that we wanted and then some. It's pretty nice to see people going extra mile to make somebody else smile. Now I can't wait to get everything painted and carpet installed. Thank you carpet guys for making my life much easier and less painless yours truly the Thompson's Eastpointe Michigan PS I will update review when I install carpet and add photos. read more

We had our installation yesterday, prior to arrival I was told they'd call letting us know when they'd be here, about how long they'd be here, and if we were their only stop of the day, they called saying they'd be here in 20 minutes with no time to prep (it was 8am and I was just waking up with my 5 month old) We were pretty stuck in a back room for a good majority of the morning which made it really hard. They gave me no estimate as to when they'd be done, they were aware or what they'd be doing at our house until I made him aware they were having to tear up different flooring that was in the receipts, and at the end the installer pressed me to leave a review at that exact moment, grabbed my phone, clicked 5 stars and walked around with my phone taking pictures without me saying he could. I'm pretty baffled that that's probably how all these reviews were 5 stars. I had already had a bad taste in my mouth when they pressed us to put down a deposit when we just wanted to talk it over alone overnight but they wouldn't give us that option. read more

We were not happy with the carpet or the installation. It's only been a few years since The Carpet Guys installed carpet and the carpet looks like it needs replacing plus it needs stretching every where. We are not happy with the quality of the carpet or the install for what we paid. Plus the installers destroyed our walls and ceiling in the en-suite when they moved furniture from the bedroom to the bathroom, hit the wall and ceiling multiple times. Unbelievable! Low quality everything at an expensive price! Do not recommend and will not ever use again. read more

My husband and I went into the Carpet Guys Showroom on 14 mile to look at new carpet for our living room and office. Our main concern and requirement was that the carpet be pet friendly due to us having 2 dogs and 2 cats and a baby on the way. The two sales people there talked us into and sold us the Dream Weaver brand for being pet friendly and durable. Our installation was on 9/12 and not even after a week of having the carpet installed we were already finding pulls and unraveling of the carpet. I called the carpet guys on 10/16 to inform them about the performance of the carpet and my dissatisfaction, they sent out a service member to do an "inspection" which really just involved him fixing the installation guys' sloppiness and cutting off the pulls and unraveling carpet. He said there could be many causes of the unraveling including my pets, vacuum, or the lack of adhesive on the back side of the carpet. We looked at the extra carpet I was given and it did look to not have full coverage of backing to it, but the service member said he could not make any determinations himself and would need to talk to the ladies in the office to see how they could move forward. I was told I would be kept in contact, but never heard back so I called the office on 11/5 for an update. At this time I was told the service member who came to my house has been out of the office for some time and that they didn't have any updates for me, but would call me back the next day to provide updates. I never received a call back and called the office again on 11/8 when I was told they could submit a claim to the manufacture and it would take 3-4 weeks to hear back, so I said go ahead. I called again on 12/2 to get an update and there was no record of my claim so the lady told me she would call me back the next day. I waited until 4:30pm the next day without a call and called the office to hear that my claim was submitted (not given an exact date of when) but it takes 6-8 weeks to hear back. I would like to highlight, whether the issue is with the product quality or the pushy/un-knowledgeable sales people, never have I denied my pets caused the pulls or unraveling of carpet. However, this carpet was sold to me knowing I had multiple pets, with me and my husband specifically asking for durable carpet and the sales people specifying that this carpet would hold up to the demands of our household. I understand that things deteriorate quicker with pets, however, in 2.5 months our carpet should not be unraveling at all. I'm extremely displeased with the push from the sales people to buy a product that is not what we asked for and with the lack of care from the installation/service team of following up with these issues. This is not what I was told (by the sales people) to expect from this company, I was told I'd be getting superior product, installation and service (all of which I'm extremely displeased with). For those of you looking for new carpet, we had all the bedrooms and hallways in our house carpeted through Lowe's (the same week as the carpet guys installed our living room and office carpet) and they followed up multiple times after installation to ask about our satisfaction and make sure we didn't have any concerns. This carpet from Lowe's has held up as you would expect for 2.5 months and still looks brand new. I would recommend them for all your carpet needs. read more

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I love my new carpet and it was so easy. From looking at samples in my home to the installers doing a neat, careful job. I am so happy I chose The Carpet Guys. They moved any heavy furniture I couldn't and put things back before they left. I am very happy! read more

I recently had carpeting installed in my attic by The Carpet Guys. The whole experience was great. Chris the salesman was great and spent time with me explaining the process, helping me choose the right carpet for the specific area of my house ( in this case the attic). He was professional and easy going and respectful of our space. Amado and Miguel installed our carpet and were very professional, did a great job and were clean. They were very happy to lucky and worked hard to get the job done perfect! The front office has been great as well. Always kind and courteous and patient as we had to push our install a couple of times. Needless to say, I will use them again in the future. I highly recommend The Carpet Guys. In summation: great pricing, friendly and professional, clean work, and beautiful carpeting. read more

Installers delivered the wrong carpet, but, Basel called the front office and got everyone on board to make things right. Thank you, Basel, Diane , and Brandon for great customer service. Our upstairs looks like a whole new house. We are very pleased with the colors and product! Janice and Bruce A. read more

I had carpet installed on 5/2/25. It is 6/12/25 and am still waiting for a nose strip at the top of my stairs and I've been told it's on backorder. The first time I was told it was on backorder until 5/30/25 and today I called and was told it is on backorder until 7/31/25. It looks terrible and no one is helping me resolve this issue. And who knows if I call back at the end of July, if it will not be pushed back even further. This is totally unacceptable. The job was not completed but they received full payment from me. read more

I moved into a home with bedrooms that had the carpet removed before I moved in. I looked into refinishing the floors or replacing the carpet. I received multiple quotes but ultimately went with The Carpet Guys because of the sales rep. Maz's explanation of fiber colors and how I could use a bleach and water solution to clean if necessary. With kids and dogs, I was sold! They said they would call between 8-9am on installation day to let me know when they'd come. They called at 8:59am, so I appreciate that they were still within the limit! The installers, Edgar and Leo, came when they said they would. They were friendly, professional, and cleaned up after themselves. They explained what they needed to do, such as removing closet doors. Edgar and Leo were kind to my kids and pets, but ultimately were efficient and focused so we didn't chat much. I appreciated how hard they worked! read more

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Sam and Alex were here all day installing our new laminate flooring in our upstairs. It is fantastic! They worked so hard, paid attention to detail and were meticulous. Another fantastic job from The Carpet Guys!!! read more

The Carpet Guys - Flooring Near Me - Troy, Michigan

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I normally do not leave reviews for companies with terrible experiences but this company takes the cake. On the day the carpet was Scheduled to be installed I INFORMED THE INSTALLERS TO PLEASE PUT ON BOOT COVERS. This is for both religious purposes and sanitary. Installers agreed, upon arrival no boot covers. They were unable to speak or understand English. Extremely frustrating. We paid over 6k for the carpet that was measured 2x to be cut in the street where oil stains, feces, urine, etc. Why not precut like other carpet companies ? This was a option after the carpet was ripped up and then another install appointment would be required. After the carpet was cut in the street with traffic, they walked on both the padding and new carpet with there shoes. I told the installers that this was unacceptable. They told me they could vacuum the odor or stains. Contacted the company and spoke with the infamous Tiffany for installation. She was a nightmare, rude and should be in a different field like maybe collecting trash to match her personality. BUYER BEWARE AFTER SPEAKING TO THE SUPERVISOR THIS IS THERE NORMAL PROCESS. I would have never entertained purchase dirty carpet. NIGHTMARE. read more

Rafael and Miguel installed my carpet. Excellent job.. They were on time, courteous and very professional. Carpet Guys are very fortunate to have these two men on their team. read more

The Carpet Guys hires young men and trains them to be polite and presentable when selling carpet to unsuspecting homeowners. But be warned, the Beaver Cleaver lookalike who signed you up for a free estimate or convinced you that you were signing a contract for a great deal won't be the one installing your carpet. It will be quite the opposite experience with their countless incompetent subcontractors. After waiting a month, a subcontractor came to my house to install hard flooring with a second team to come out the following day to install carpet in the hallway and staircase. This subcontractor did not want to deal with one of the subfloors in a room that was uneven. He told me that he could not move forward with the installation and that I may have a leak through the walls. He also left my old carpet that had been pulled out in the front of my house, stating that he did not have room in his van to take it. I ended up spending $85.00 for a plumber to come out to my house to find that (thankfully) there was no leak that the installer had claimed. I called the Carpet Guys to resume the project. A different team of subcontractors came to my home. They stated that due to the challenges of one room I'd have to pay significantly more to have to level the subfloor. I decided to change my order to carpet. By now, I was delayed by two weeks on top of the entire month I had to wait just to have a random subcontractor come to my house. The subcontractors don't bother to contact you until the day of the installation to tell you if they are 30 minutes away. The time window given by the Carpet Guys is anywhere from 8:00 AM to 5:00 PM, so you may have to wait all day until anyone calls. I had a third team of subcontractors come to my house. I had been waiting since 8:00 AM but they did not call until 10:45 AM to tell me that they were on their way. I met them at my house at around 11:00 AM to get started on this major project. I already knew that if this would be finished in a day, they would have to leave late when snowfall and dangerous road conditions were forecasted. The leader was unprofessional and rude. I saw them cutting the carpet outside on the floor in my driveway while it was snowing and the floor was wet. This is a complaint I saw in another Yelper's Carpet Guys review, so this has not only happened to me. They worked until around 7:00 PM and did a lousy job. I would have preferred that they had come earlier in the day or scheduled the installation over two days for the job to have been done well. There were gaps between the carpet and the walls because of their haphazardly cutting the carpet in the driveway. The carpet was not properly stapled down along the staircase railing. They did not even use their vacuum to suck up the dirt, debris, and nails. I had to spend an entire day to clean this myself. Look at the photo of my vacuum cleaner. Should clean carpet have that much dirt? It's disgusting. They also dinged my wall at the bottom of my staircase. When this was pointed out to the team leader, he was not apologetic in the least. He just said that it happens and left. A work colleague told me that her carpet installers offered to use any leftover paint she had to paint over minor marks they made. The Carpet Guys do not offer this. If their subcontractors mess up your house, it is your problem! I saw another Yelp review mention that she had numerous dings on her walls and the Carpet Guys never took responsibility. The installers refused to leave the leftover carpet they had and a sterling silver necklace could not be found after the installation. I paid $4,405 for lousy work. On the day of the installation, I paid the final COD of $588. I tried calling the Carpet Guys after my installation. Not a single manager was available to speak to me. I had to call numerous times until finally I got a manager on the phone. It took this manager over a week to look into it and I had to call her back for a response. I asked for a $588 refund along with a free roll of carpet. I was told that $588 could not be refunded and that I would be given a piece of carpet. At first they said they would give me only a refund of $100 to patch the hole in my wall, then upped the price to $200 after being told that I would write a bad review. An inspector was sent out to staple the carpet along the staircase, but the ding is still there and they again offered $100 then $200 for all the other issues. They still have yet to contact me again about issuing any refund. I never received a response about the missing necklace, why the carpet was cut in my driveway, the $85 I unnecessarily spent on a plumber, and why the carpet was dirty. This company is shameless and cheap! They treat you like dirt once they have your money and the installation is completed. If you are thinking about hiring this unethical company, please feel free to message me on Yelp and I'll tell you more about my experience and why you shouldn't hire them! read more

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They gave us such a bad carpet job marks on carpet, missed spots and terrible quality was very upset and it cost 100 dollars for a closet!!

Clark is a great sales person. Ordered on Tuesday, installed on Wednesday. I'm very satisfied with my experience with the Carpet Guys. Rudy and his helper were curtious and respectful. Cleaned up when they were finished and made sure I was satisfied. I'm going to be using them again in the spring. Great experience. read more

Being a new team member, I can say, this is an amazing establishment to be apart of. Customer Service and Management are highly involved with making sure their customers and top priority. Team members are welcoming, kind and eager to help. I love being a part of such a great place. Thank you Joe,Amanda, Tiffany, Kim, Dave C and Dave R. read more

Super Excited about this one guys!!! Stumbled upon this marketplace post, gave it a shot & BANG; better than expected!! "FREE 12x12 remnants" is what drew me in but the amazing staff is what sealed the deal!! When I arrived at the warehouse, we signed in and was told to head back... the new girl at the desk was supposed to show us back but luckily she didn't so we got lost in such a cool office space, it kind of made me wanna work there... (lol) noticing we were lost, a great rep named Dave greeted us and asked if he could help- hearing the commotion, a wonderful woman (Jennifer) also came to our aid- both wisking us back in the right direction! Once we found the showroom, a nice inventory guy showed us all around, explaining the different types of carpet and flooring (which I didn't know there were so many) Mike was extremely helpful and knowledgeable! Once I made my selection; Mike and Dawn were able to help us with a safe and easy check out! We signed the papers, got our free rugs and made appointments to actually have someone come out and give us a quote because service like that, I would choose or trust anyone else to do my floors now and moving forward in the future!! Thank you Dave, Jennifer, Mike and Dawn for such a wonderful experience!! We know who we will be getting our carpet (or any type of flooring from) in the future... YOU-THE CARPET GUYS- YOU ARE THE BEST!! Thanks again for everything!! read more

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Eventually we were able to get a refund from The Carpet Guys for the installers not removing our old carpet as written in our contract.

This is a terrible company to work for. The office does not help you like they say will when your hired, they make you go into bad areas without caring about your well being. they over price everything, all their promotions are fake. Don't trust this company at all!!!!! read more

I requested a free in home estimate which I confirmed via text. Received a call from the scheduler who was EXTREMELY RUDE!! So rude I canceled. Customer service is everything. If she was rude, I can imagine how the technicians would be.​ read more