Anthony came and gave me a quote. The price was really good! I had already laid three bedrooms, but because of moving everything in and out, it took me a month to do it. We had the master bedroom two closets the hallway, and a bonus room .The crew came in and did an excellent job Even though I had turned one room a quarter turn because it was 12 feet wide (you're not supposed to do that) it did not matter the seams are impeccable! I will tell you I could not be happier! Tipped the boys $20 each for doing a great job! Thank you, Anthony and the crew You guys are awesome Tom n Debby read more

My management company have used The Carpet Company for about 2 years at 6 of our properties. Johhny is wonderful and knows what he is doing! He is very knowledgeable! The installers I've met are all very nice, they get the job done in a timely manner with no drama or mess. If I ever needed to call them back to fix something carpet wise, they come back quickly and fix whatever is needed! I love using their company! Would recommend to anyone! read more

I have a medical clinic that Daryl just installed carpet in. Daryl came out to the space to take measurements the day I called him and sent us the quote very shortly after. The carpet installment as well as molding replacement was super fast. I already had a particular carpet and brand I wanted, so Daryl was able to contact them and place the order right away. All in all, Daryl is a very pleasant gentleman that gets what you need done in a timely fashion. 10/10 would recommend. read more

The Carpet Company - Carpet is: Mohawk Group MellowD tile in Blue Bliss - Carpeting Near Me - Eugene, Oregon

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20 years ago I had carpet installed from The Carpet Company and 20 years later it Still Looks New ! They did a fantastic job installing my 1750 sq ft home. I couldn't be happier. read more

TERRIBLE! David doesn't return calls since they are dealing with something negative. Had to hire someone else to come and re-stretch the poor job. Carpet buckled and found an unnecessary patch job done poorly. STAY away from this company!!!!!!!!!!!!!! read more

After receiving a quote that was far and away the best of the bunch, I worked with John on having hardwood installed in my home. The process of choosing the flooring and scheduling the installation was seamless and easy. The crew who did the work was professional, and the job they did was outstanding. I couldn't be happier with the finished product. If you are in the market for new flooring, be sure to include The Carpet Company in your search. You won't be disappointed! read more

We live in Oakridge, Oregon and purchased over $10,000 worth of flooring from Dave at the Carpet Company in 2018. The vinyl part was fine but the carpet in every room upstairs and down started buckling almost immediately. Finally after several complaints and sending pictures of the buckled carpet they sent a carpet installer to the house. He didn't care to move any furniture he just did his best to stretch it the way it was. It looked better for a few days or so and then back to the way it was. Since then we've tried to get some resolution from Dave but he doesn't return calls and when he finally did he asked for pictures again. You can see huge buckles in the carpet, so bad that it's a tripping hazard. I believe any good carpet person could come out and reinstall it properly and we'd be happy with that. We sent pictures again and never got a response. We stopped by his store recently and of course he wasn't there so we left a detailed message with the gal at the front who insured us he would call when he got back. Well, of course, we never heard from him. I would never do business with these unscrupulous people again. I will update this review if we ever get satisfaction. My best advice is to avoid this store. read more

Daryl, Devon and the staff did a great job helping me pick the perfect carpet for my new home. They accommodated my schedule, multiple changes of plans and fear of COVID. The result is so much better than I ever hoped for. My carpet is gorgeous and it stayed within my budget. I highly recommend this company! read more

I have used Carpet Company 10 times over the last 20 years. I have always found them to be reasonably priced, helpful in choosing the right carpet, efficient, and they stand behind their work. I have worked with Daryl and Ryan and have had good experiences with them both. Recently we carpeted three rooms in our remodeled home and were extremely happy with the results. Locally owned and easy to work with. read more

I had carpet installed in June of 2016. The installation was terrible, loose carpet everywhere. The installers stated it was due to the waterproof carpeting. They have been out twice since then with no good results. I called a professional installation service who found loose carpet through out. That company will re stretch the carpet with a guarantee against faulty installation. No more Carpet Company for me. Three times is twice too many times. read more

Bac seams, one right down the middle of our living room. When we complained they said theirs nothing they could do. We had to cover their mess with throw rugs to cover their mess. read more

Wow! These guys were fantastic. They removed old cork floors and installed beautiful hardwood floors throughout my kitchen and hallways. 900sq ft in 3 days. They were on time with everything and never left any mess behind when they were done for the day. So considerate, efficient, and hard-working. The attention to detail by all but especially Christian was amazing. I would highly recommend them and cannot wait to have them do carpeting next! read more

I went to The Carpet Company to have my 1200 sq ft home re-floored. I got to work with Ryan who helped answer my questions, provided guidance to make the job go faster, and did all the scheduling. Since I removed all the furniture, the workers were able to do the entire house in 2 days! They were nice, professional, and cleaned up after themselves. Fast forward a year...I work from home and sit in one spot for hours a day. I had two planks separate 1 week before the sale of my house was closing! I called Ryan in a panic. The next day, Randy comes by and fixes the planks in 5 minutes at no charge to me. My overall experience with The Carpet Company, Ryan, and team has been very positive. I would refer anyone to them and I'll definitely be back with any flooring needs I may have. Thank you!! #ShopLocal #TheCarpetCompany read more

In their favor, the carpet is nice and it was eventually installed properly, but the overall experience was unacceptable. My wife and I bought a house and discovered that we couldn't get the cat pee smell out of the carpets on one of the floors. We decided to replace the carpets and we bid the job out to a couple of carpet companies. The first one said that it would take two weeks but we needed it sooner than that. The Carpet Company said that they could get it done in a week and we went with them, even though they were $400 more than the first company that we got a bid from. The carpet arrived from the factory later than expected, then their crew didn't call ahead on the installation day and they missed us at the house. They started later that day and didn't finish until 8:30 PM. I went to check on their work and they had left debris all over and I spent the next two hours cleaning it up to get the house ready for the move in. On further inspection, the seams weren't done right and they had to come back. They took days to come back and finish up the project. In the end, we got the carpet done two weeks after we started. Their delays were a disruptive, stressful and expensive part of our move. When I complained about the time factor, despite it being a big factor in my purchasing decision, they were completely unsympathetic and only took $50 off their bill. If honesty and service aren't important, then go ahead and buy carpet from them. They have a good selection of carpet and flooring. If getting it right the first time and in a timely fashion is important to you, then I'd recommend another carpet firm. read more

Salesperson in the showroom was very helpful and we are happy with the quality of the pad, carpet and hardwood that we ended up with. Now for the negatives--- The installation work was awful. We had both hardwood and carpet installed on two separate days. When we came home after the hardwood was installed the first thing we saw was a huge knot that stuck up out of the flooring by almost an inch and was already breaking off. The installer left us with a bunch of extra flooring so he could have used a piece that wasn't defective. Apparantly he didn't inspect the wood before he installed it. The next day the carpet installer came. We weren't replacing all of the carpet so my husband cut off the carpet leaving plenty of extra to make the transition look nice. The carpet installer overcut the carpet that was staying leaving a big gash in the carpet that we were keeping. Each installer came back out to fix their mistakes. The wood came out fine but the carpet repair still looked awful. He just glue gunned the back. He came out a second time and it didn't look any better. My husband ended up fixing it himself and lost work time. After all of that they were only willing to cut 2% off the bill. Don't ever go to them!! read more

We dealt with someone whose title is "Sales Estimator." He did that part of his job well. However the installation was where it fell apart. We were upfront from the get-go about the timeline we were dealing with because of an appointment with movers. We were told the floor would be installed in ONE day, on a Thursday and that we would receive a phone call prior to the installers showing up. The day of installation I did not hear from the Carpet Company by the afternoon. I called them. I was told that the installers would be at our house at 3:45pm. I confirmed that they would be able to complete the job that day if they were starting so late. At 3:30pm the installers called me saying they were at the house. The installers came in and looked over the kitchen. They then said that they had forgotten a tool and had to go get it!!! They left and were gone fro 40 minutes. We confirmed again that they would be able to finish the installation that day. We were told that they would be done around 9 pm. I called the Carpet Company asking about the experience of the installers considering that they had forgotten an essential tool. I was told that he "had no idea why they forgot" and was assured that they were experienced installers. About 3 hours later, we got a call from the installers saying that there was an issue with the dishwasher and that it would take until 2 am to finish the job and that they wanted to return the next day to finish the installation as they didn't want to work until 2 am. We had to change our appointment with the movers because of this which caused added stress and hassle. The installers said they were done Friday mid-morning. I went to look and they had left the front door to our house wide open. Not unlocked, wide open. I did not receive a call from the Carpet Company except to receive the balance due. When I explained that their customer service leaves something to be desired, I was told that they don't have time to call everyone. Our kitchen floor is installed however I will never use the Carpet Company again. We understand things come up but the Carpet Company should have pro-actively talked to the installers Thursday about whether it was realistic that they would finish the job, especially when they showed up without the necessary tools and hadn't started by 4 pm! It would have been much easier for us had we known to change the appointment with the movers the day before instead of the day of. The Carpet Company could also have called to confirm Friday that the installation had been completed in one day as promised and that we were happy with the installation. The "Sales Estimator" does not understand customer service. read more

Was recently looking for flooring and came across The Carpet Company by referral. I am happy to say that all of the staff were very helpful and friendly and the salesman, Ryan, was very knowledgeable and patient when it came to all of my requests and concerns, one of them being a squeaky floorboard which he suggested we tie down with threaded screws (and it worked). I paid exactly what I was quoted, they delivered great workmanship, reasonable pricing and worked hard to keep me happy. I would recommend them. read more

We received by far the worst service I have ever experienced in my life. I should have known the moment I walked in to inquire about carpet installation, salesman standing everywhere, and no one willing to help me. It only got worse when we ordered our carpet and got stuck with a salesman named Ryan. He was continuously disrespectful and unprofessional with every interaction we had with him. He attempted to charge us for fees that didn't exist in our contract and other Carpet Company salesman didn't charge (i.e. Installation rescheduling fee with more than 24 hr notice, extra cost for tack strip installation). He informed us that if our tack strip was "more than a paper width off" of the correct distance from the wall he would not warrant the carpet or installation job. My husband tried numerous times to switch salesman and speak to the owner with zero luck or accommodation. This Ryan guy should lose his job for the way he treated his customers and yet the company doesn't seem to care that this is how they are being represented. Such a disappointing experience from a local company. read more