First problem is they appear to be sedating the patients. Notice your lively loved ones no longer…read moretalking as they did before they first got there? Get your family out of there. My family member was sick and they tried to convince us not to take him to the hospital because they would just send him back. The wounds that were on him were infected and he was in excruciating pain. Let's not forget that they also disabled the cameras that we purchased and kept them covered up. I called to speak with staff, my phone range 50 times and no one picked up.

I can't say enough good things about Texoma Healthcare Center in Sherman, TX. From the moment we…read morewalked in, it was clear that this team genuinely cares about the people they serve. The entire experience, from the type of care provided to the day-to-day interactions, was consistently excellent. The level of support here goes far beyond basic care. The staff takes time to understand each resident's needs, routines, and personality. They don't just provide care. They build real, meaningful relationships. Every interaction felt intentional, patient, and respectful. The quality of care is outstanding. The nurses and aides are attentive, compassionate, and incredibly thorough. They communicate clearly, follow through on every detail, and treat residents with dignity. I always felt confident that my loved one was safe, comfortable, and truly looked after. The transition into the facility was seamless. I worked with Kendra in Marketing, Valerie in Admissions, and Stephanie in the Business Office, and each one of them was exceptional. This team is amazing. They were professional, kind, and genuinely invested in making the entire process smooth and stress free. You can feel how much they care about their clients and their families. Texoma Healthcare Center exceeded every expectation. If you're looking for a place where your loved one will be treated with kindness, respect, and real human connection, this is absolutely the place. I am incredibly grateful for the care we received.

The care quality is poor and no compassion for the resident. Med tech changes resident with the…read moredoor open, rude, impatient and sometimes denies the resident help. We installed cameras to see why my father was aggravated and we found out why.

From the owner: Welcome to Trustwell Living at Preston Place in Sherman, where we offer a compassionate and…read moreengaging environment for seniors. Our assisted living community provides personalized care plans, with a full-time registered nurse available 24/7 for clinical oversight. Residents enjoy a vibrant community with activities like yoga, arts and crafts, and regular outings. Our pet-friendly atmosphere ensures a fulfilling lifestyle for all. Visit us to experience a supportive and active retirement community. Please note: While our community welcomes visitors 24/7, business operations are conducted during standard business hours.

I had a problem with my CPAP, and everyone at this location was very understanding, friendly, and…read moretruly went above and beyond to address my issue. The entire staff is professional, compassionate, and dedicated to helping their patients. While my CPAP was being diagnosed for problems, they provided me with a free loaner CPAP so my sleep would not be affected. When the repair company was unable to fix my original device, they replaced it at no cost to me. I am very grateful to the staff at this location. They are excellent, caring, and provide outstanding service.

Sherman, Texas Location: Healthline Medical / AdaptHealth…read moreand RoyalStar LLC, are frauds! Back Story: I signed up and began using their services in March 2024. Our agreement and written contract stated they will debit my bank account twice a month, once for the CPAP machine rental (approx $150) and once for CPAP machine supplies (approx $39). In July 2024, they debited my account for the monthly CPAP machine and supplies amount and an additional amount of $167. When I called and emailed them no one could tell me why. I was never given a reason and never refunded my money. Then, in November 2024, they withheld $49 on Nov. 15th, $39 on Nov. 23rd, $156 on Nov. 25th, $39 again on Nov. 25th, and $39 a fourth time on Nov. 30th. Then December 2024 comes and they withheld $70 on Dec. 9th, $49 on Dec. 13th. Neither one of these payment amounts were in my written contract so I filed a written complaint to the Texas Health and Human Services, as well as the company directly. Texas HHS Department has requested additional information which I will be forwarding this week, and I received no response from the company directly. No surprise there!!! I eventually had to report a fraud claim to my bank who stopped any future payments and flagged Healthine / Adapthealth RoyalStar LLC as fraudulent business practices. I am currently in the middle of filing a fraudulent claim letter to my insurance provider BCBS advising of Healthline / Adapthealth's breach of contract agreement and they may want to terminate any future contracts with them. Hope this keeps any future victims from failing into the corrupted business.

Great company with compassionate employees to walk through the journey with your loved ones…read more Exceptional care. They offer hospice and palliative in home service. Quick at responding to emergencies and supporting families!

My uncle was on service with angel hands hospice and they were very helpful and hands on. We love…read morethe aids and nurses that have helped us throughout this journey. If your loved one was going through something as difficult as my family was, I think this company would have your back like they did for my family.

I was very pleased with the service offered by Gerald Jones and recommend him for wheelchair…read moretransport.