Had a **super** frustrating experience with this outfitter. I ordered two required camp shirts for my child with plenty of time before camp was to start. Weeks passed, and no contact to indicate that the shirts were in. I called and finally left a voicemail since no one answered the phone each time I tried. No calls back. Finally, I emailed, and didn't receive a response until 23 hours later that the shirts were in, just a short while after my child boarded the bus to camp. Exasperating! I responded asking why I wasn't contacted sooner, and was told that the camp spot called and spoke with me the week earlier. Funny because I had no such conversation, and no record of an incoming phone call from them on my phone. I waited to see if they'd offer to overnight the shirts to my daughter, but no--nothing. No responsibility, no apology. Finally, I went to their office and asked to speak with the manager. Explaining what happened to Lori yielded no sympathy, no apology, no offers to help, nothing other than her saying, 'It's okay. It's okay, we can take them back if you'd like'. But it's not okay. And taking them back doesn't help the situation. After trying to help Lori understand that her team had made a mistake, she finally and hollowly said, "I'm sorry. I think that's the nicest thing I could say". Not quite. Lori then refused to give me the shirts that I'd paid for, and began walking away. Thankfully, when I pressed her several times, he handed me the package, but WOW!!! Try to avoid dealing with this place so you don't end up in my predicament. read more