The receptionist is the reason it got 1 STAR. EVERYTHING ELSE WAS SO DISAPPOINTING…read more The massage lasted for 67mins when I booked for 75min ( and was asked to prepay ). My masseuse's hands were SO cold they gave me a chill through the blanket. He laughed it off the first time I asked him to warm them up, " I'm gonna steal some of your body heat " he said. I told him that made me uncomfortable and insisted he go warm them. He didn't know how to the stereo system, so traffic and construction noise was interrupted 6 or 7 times by him yelling "ALEXA PLAY SPA MUSIC". I followed up a few days later with a phone call, asking for no compensation, but offering feedback on my negative experience. I then received an unsolicited and lengthy email from "an owner" Neil Aronoff. He made excuses, insisted my negative experience was my fault, looked at my file and made personal assumptions about me based on my job title, offered me 20% off my next appt, gave me a bogus work number, and never returned my messages. You're better off living in pain than you are spending money in this Clinic.

I have been going for acupuncture and shiatsu with Maria Lee Sheng at Annex RMT for years. She is…read moretruly exceptional and dedicated to treating whatever ails you. I always leave feeling better. The clinic itself is a hidden gem - very clean and professional with friendly and attentive staff. I highly recommend!

Ryan is my go to RMT - and I've been coming here since I moved to Liberty Village (over 7 years…read moreago!)

Kyla is my fave body mechanic. Keen, smart and has so many tools in her skillset to sort out my…read morebody and keep me on track. As a dedicated recreational athlete I have been in recovery for a year from a serious ski accident. This is no ordinary RMT, she has been crucial for my recovery in both my concussion and intense shoulder re-build. Crazy cool I am lucky to have found her.

#ServiceStarShoutOut I came here intending to have the boss, Jacky, cast his magic powers of back…read morecracking to help with my posture and back pain from sitting on my butt all day. It took a while to book my initial appointment, but it was worth it. All I want is to get my back cracked, I got that and more. In our first consultation, he checked my mobility and movement and assessed that I have a mild form of mechanical pain. He created a treatment plan of 5 sessions and included exercises that would help develop my core to prevent injury during sport/workouts and improve my posture. He went beyond that by providing a brief high-pressure targeted deep massage at the beginning of the first and each subsequent session. I wouldn't say it's relaxing, but I love the pressure. He'll adjust based on your tolerance though my motto is no pain, no gain, so I take it full on. We worked mainly on my upper, lower and mid-back. *TIP* If you want to work on your back, wear a tank top instead of a strappy sports bra. I've been working on those three exercises he taught me each day. I would say they are easy enough to add to your routine and incorporate daily. Oh and it's always wonderful when a clinic charges directly to my insurance, saves all the pain of admin work.

Had a great RMT massage with Michael. He was excellent and was able to address my concerns. I'll…read moredefinitely will be back. Thank you!

I had an extremely disappointing experience with this clinic. I spent a significant amount of time…read morewith the receptionist before booking because I wanted to be absolutely sure I was being matched with the right practitioners for the issues I needed treated. After multiple conversations and callbacks, I was assured they had the appropriate specialists on staff and was booked accordingly. When I arrived, I was shocked to learn that the practitioner I was booked with was not the specialist I had been represented to be seeing, and was not even a fully licensed physiotherapist, but a resident. This was never clearly communicated to me in advance. I do not blame the practitioner personally -- the problem was the clinic's poor booking process, misleading communication, and failure to set accurate expectations. What made the situation far worse was how the clinic handled my complaint afterward. I raised my concerns in person and was told someone would investigate what went wrong and get back to me. No one ever did. I later followed up myself, cancelled my second appointment because I had completely lost confidence in the clinic, and repeatedly asked to speak directly with the owner. The owner refused to speak with me and only communicated through the receptionist. Instead of taking accountability or offering a fair resolution, they told me that if I ever wanted to return, I would have to pay for another full initial appointment all over again. They then tried to present a small discount on a future session as though it were a meaningful gesture, but that "discount" only applied after I first paid for another full initial assessment. In other words, the offer was essentially a trap: spend more money first, then receive a token reduction later, after they had already wasted my time and money the first time. This was a colossal waste of time, energy, and money. What was most unacceptable was not just the original mix-up, but the complete lack of accountability, transparency, and basic customer care afterward. Based on my experience, I would not recommend this clinic.

**UPDATE** Anatomica…read morehas now become my regular massage clinic. Everything is really wonderful here. The staff are friendly. I also love that they have direct billing. The facility is super clean. The bathroom is down a flight of stairs, so it is unfortunately not accessible. I go to Paul (RMT) , and he's just fantastic. He's very interested in providing the best massage possible. I've had at least 100+ massages before, because I've had back pain since I was a child and I can say with all honesty that I have never had such amazing deep tissue massages before.

I cannot recommend a business that only allows you to access their services if you have a credit…read morecard. Not very inclusive for a touchy feely place like the well. Not everyone has a credit card or wants to use it. What happened to paying in cash? Nope to booking if you don't have a credit card either! Customer service is a lost skill.

Had two massages here thus far with Amanda and Jessica. Highly recommend them both. Real healers…read more Very intuitive.

I had a GREAT massage with Krista. The space is calm and relaxing, and the whole experience brought…read moreme a feeling of peaceful well-being. I will be back!

Very cold reception over the phone plus an immediate demand for my credit card info to book a last…read moreminute appointment. Speaks volumes. No thank you.

Can enter from front or back. On entering, crocs are provided for you to wear instead of your…read moreoutdoor boots. On entering from the road entrance (the front), it was a little confusing to find the reception. You have to walk through to the 'back' to which there was no one at the reception so I just sat there waiting. I had Allan for my massage. This was my first time here. When he came for me I wasn't really greeted or he didn't introduce himself. I had to ask if he was Allan and gave my name. He just asked my concern and went to work. His massage was good and I felt a relief by the end. Good pressure and stretching.

Review for the 30min body massage + 30 min Indian head massage. $130CAD. The body massage a 5/10,…read morehead massage 3/10. This was my first time getting the Indian head massage so I'm not experienced in this category, but what I experience was some head scratching and a lot of hot oil poured onto the head which didn't do anything for me and def not something I'd pay for again. The worst part is that they let you leave with soaking oily hair! I asked the masseuse about this and she said usually people book the shower room after which I didn't know about till after the fact. The exterior is cute, a house transformed into an office with parking spots outside. Inside is dated and can def use updating. For those of you from the USA pls know that RMT are considered health workers so no tip is needed, it's like giving a tip to your doctor. You can if you want to but it isn't expected.

I've known this place forever, but today was honestly one of the best experiences I've had here…read more The massage therapist Jaden was amazing--professional, attentive, and really knew what she was doing. I left feeling relaxed and refreshed. Highly recommend booking with her.

I was looking for a massage therapist due to a mild shoulder and elbow injury (it wasn't serious…read moreenough for a physiotherapist but there definitely was something going on). A friend recommended this place to me, and I had consistently gone for over a year for my injury and on an as-needed basis. I usually booked my appointments in the morning before 10am. Because of the location and the number of businesses around it, there was generally only a few close-by parking spots available, although there is also parking off to the side and you'd only need to walk a minute or so to get there. The location itself is very clean with a quiet ambience. They ask you to take your shoes off at the welcome area and you wear one of their sandal-slippers instead so that you aren't tracking in anything. It's also not crowded; whenever I've been, the most I've seen is a couple of people finishing up their sessions. There are many registered massage therapists (RMTs) to choose from. I originally chose to go with Scott because he founded the center as well had the most experience from what I read from the bios. Scott was extremely friendly and professional and was able to figure out what the issue was right away. It took only a few sessions before the full range of motion of my arm returned without pain. I still returned whenever I had other issues come up. Scott is very knowledgeable and was able to answer any question I had relating to massage and health. He's also talkative about any other subject that comes up (if you want to have a chatty session). I have also had a few sessions with Damien when Scott was fully booked. Damien is equally as professional and friendly.