Dinah, Thank you for your response…read more I did get a reply on July 20th to my July 10th email. Both responses, in my opinion, continue to disregard my experience. No personal call to set up an appointment. No acknowledging my experience. Just covering your perspective When you take any kind of customer service course or even personal development, it talks about the stuff when things don't go right where you get the nuggets. I offered you a gift. Really, it wasn't until I was talking to a few of my older neighbours that I found that was a trend. We can all have bad days. Sad thing, I went out of my way to come back to Pivot because of my experience in the past. So even as a repeat customer, I felt confident that your people would help me figure out what was happening as my knee didn't feel like other insignificant injuries. I trusted you. When I tell you your Dr nor your physio DID NOT tell me to set another appointment, nor did your front desk staff when they took my payment, your response is to tell me I am wrong. And to find out if there is any sign of arthritis, something volunteered by your person, I need to pay you all more money to find that out when there is nothing here showing me that you care one iota about my experience at all. Actions speak louder than words. I really hope you use this as a training tool. I can tell you that this experience had me quite down at the thought of not being able to be physically active, a Grief inducing event. Thankfully I have others who helped me. PS, I said nothing about how hard you have to work to get where you are. Not once did I mention the names of your people so there is respect I do understand hard work and commitment so the fact that you felt it necessary to tell me all about you and all of your accomplishments speaks volumes.

I visited this clinic last week and they were very professional. I met with the doctor and her…read moreintern and they provided a very thorough exam of my feet. They suggested everything my current physiotherapist has been suggesting and they didn't try to sell me services. They know I have an upcoming appointment with a rheumatologist and they told me to come back to them if the rheumatologist doesn't figure out the cause of my problem. I was really happy with their honesty and how they work with their clients. If I was looking for a new physiotherapist, I would definitely consider coming here. Hopefully they will be able to help you with whatever pain/injuries you may be experiencing.

I have to say this they are by far the best, polite, kind,and caring they go that extra mile to…read morehelp you with your recovery do I recommend yes yes yes. See for yourself and you well say the same.

Jen McConvey is one of a kind! As an highly experienced vestibular physiotherapist she was able to…read morehelp my 91 year old mom gain her sense of balance back and cure her dizzying headaches. Jen is a very knowledgeable professional and it was a delight having her treat my mom. Her genuine kindness and warm smile was something we looked forward to with every visit. Keep up the great work, Jen!

From a recommendation of an ND, I started seeing Michele di Marchi, owner of Physioplus who is an…read moreexceptional Osteopath and Practitioner of Cranial Sacral therapy. Her skills are beyond exceptional. I get relief, exercises to help myself and learn about the places my muscles get 'sticky'. Michele never suggests return visits unless she knows my body will require one. I have also worked with a number of her physiotherapists and there's no doubt that the standards for excellence at this clinic are extremely high. My results speak for themselves as I often can't recall for sure which side of my body or exactly which place in my body I sought treatment. As a long time yoga teacher, I know my body and pay attention when something is out of alignment. Their fees are on the high side but one can waste a lot of time and money seeking less expensive therapy and not get the results you want to get on with life. Trust me. I know. With sincerity and gratitude for finding Michele and her team of pros. Joey Schooley www.myplanetjoey.ca

I recently went to Physio First to have an injured shoulder treated. This was my first time seeing…read morea physiotherapist and Physio First was recommended by my doctor. From the very first visit, I felt very comfortable with the professional service. I was treated by Chris Henderson, a registered physiotherapist and one of the owners, and was impressed with how quickly my shoulder improved. Each visit consisted of a thorough assessment of the mobility and condition of my injured shoulder followed by some exercises. Before I even got home, I had an email from Physio First with my next appointment reminder and the detailed exercises to do at home. If you're looking for a quality physiotherapist in the Bloor/Islington area, look no further.

I only have good things to say about Physio First - staff are friendly, it's easy to get an…read moreappointment, it's a clean and relaxing environment, there's free parking (which is like gold on Bloor Street) and they bill your insurance company directly. Last time I was there, I had a massage from Janine; she was excellent, very personable and spent time with me after by demonstrating some stretching exercises. I would 100% recommend this establishment.