BUYER BEWARE (Pocatello, Idaho Location)
We first did business with these folks in July of 2020, after being solicited by a service rep at our residence. They came out one time, sprayed our primary residence, and 3 other buildings behind the house (rental units). We received 4 invoices totaling $202, which we happily paid on Oct. 26th, 2020.
We contacted them again this year, on July 20th, 2021 to have the same service done. On July 27th, they came out and sprayed, once again leaving 4 invoices totaling $202.
On the morning of September 10th, we found another 4 invoices on our doorstep, showing that they'd sprayed a 2nd time that morning, for an additional $202. After several attempts, we finally got a hold of them by September 17th to inquire about the 2nd spraying. They explained that the service typically consisted of 3 separate applications, and they were planning to come out yet a 3rd time later in the year. We told them that we were not interested in a 3rd application, and explained that we were never informed that there would be multiple applications.
At this time, we agreed to pay for the two applications (July & Sept), gave them a credit card over the phone, and asked them to cancel service, and they agreed. The total should have been $404, but upon further inspection, they only ran my card for $392 ($12 short).
On October 14th 2021, we once again found four new invoices on our doorstep for a 3rd spraying, sub-totaling $202 plus a past due balance of $12, for total of $214. I promptly called the office the same morning, and spoke with the office manager, Chantell. She told me she would look into it, and get back with me. I followed up with a 2nd phone call later that afternoon, and she said that she'd have to talk to the owner, Travis Curtis about the matter, and get back to me shortly.
On October 15th, I called a 3rd time to try to get this sorted out. Chantell said that she had talked to the owner (Travis), and they had no records of us cancelling service, and all the charges looked legit on their side. Chantell said there was nothing more she could do, and that I would need to talk to Travis the owner for further assistance. However, he wasn't currently in the office, and she wasn't allowed to give his mobile number out, but assured me that he would call me back. Haven't heard from him yet. read more