Cute store! I found the exact dress I was looking for for a wedding there, and for a steal! I…read morespotted a number of adorable clothes while walking through there. My one gripe is the service. It was very "typical longmeadow." There were some women in the check out like in front of me who were clearly spending a lot more money than I was, and that resulted in me waiting over 10 minutes to pay because the women behind the counter were chit chatting about their personal lives. I wasn't greeted, I wasn't told "be right with you," and even when I stepped up to the counter to pay neither woman said a word to me. I've never felt so unwelcome in a store before. The clothes are amazing, I only wished the service matched, and that those of us who might only be spending $30 felt welcome as well.

When this place first opened, I didn't know what to think - a mix of stylish clothes for your 20-30…read moresomethings (and a selection of items for your 50-something "I can look good, too" woman. Caren & Co has an excellent selection of high-end denim and loads of accessories. The employees are genuinely nice AND helpful (hard to find these days). Longmeadow has been waiting for a place like this - the owner seems to really understand the demographics.

I came into the store to get my prom dress, and the woman refused service when my mother asked for…read morehelp tying my dress. She directly said "no, i don't want to go in there", and walked away. My friends and I left the store immediately and will not be coming back.

I am sitting here heartbroken trying to come up with the appropriate words to use to describe my…read moreexperience. I came in today with my daughter and 2 of her friends to look for prom dresses. My daughter has struggled with sensory issues her entire life that make certain situations challenging. After finding the perfect dress she was so excited to try it on and show her friends. We struggled in the dressing room because I couldn't figure out how to help her get it on and she ended up stuck at one point. Long story short when we finally got the dress on I couldn't figure out how to lace the back and reached out to the associate for guidance. She flat out refused to help stating "No I don't want to go in there". My daughter was brought to tears and of course the 3 girls refused to buy the dresses they all wanted out of principal. It pains me that in 2026 this is how people treat others with disabilities.

Not bad. Friendly staff. Good disinfection system. Nice shopping environment. Must be thissssssss…read morelong so I can post

My mother-in-law came out to visit and she wanted to do a little shopping while she was in town…read more She's from a really small town in North Dakota. I was totally stoked that there was a sale. I love their stuff. When I walked in, I noticed that the employees here were not overly friendly right away. It made my mother-in-law feel awkward because they never came over and asked if we needed help. I would have to say they were a little standoffish. She said it made her feel like Julia Roberts in "Pretty Woman". Her words, not mine. Maybe because she was in gym attire? I don't know. It was rather annoying to me. I have been in high end stores and they don't normally act like that. I do enjoy being left alone when I am shopping, and I hate it when they come over every two seconds to see if you needed anything. But at the same time, I feel like you should always greet the customer at least once. Once I grabbed a few things off the rack, I was finally asked if I needed a room. I guess they want to ensure that you may potentially purchase something before they waste their time trying to help you. They must be really busy standing there... Will I come again? Probably not. I live in Longmeadow, and this store would be really convenient for me. We have to dress in business casual at work and I love Ann Taylor, I am also a shopaholic. But I will take my business elsewhere, a place where it isn't such a burden when it comes to helping their customers.