I special ordered a Bed frame and was told it would take 2-4…read moreweeks. Unfortunately it took 6 , but that's ok Brenden delivered it to our home in mill woods himself feeling bad it took longer than promised. Now that's great customer service.

Great service. Can't beat the pricing. Love the option of delivery AND assembly!! Highly recommendread more

I like this store, it's location is convenient and it's a good size without being impersonal or…read morewarehousey. I've bought two mattresses here in a decade and both shopping experiences were perfectly fine. The first go around the customer service was very good, and I noticed the second time that they were quite conscientious about cleaning after people left the store. Both times we got the pillow upsell, which is expected, but less so this time. I would have appreciated a reminder about the cost of the delivery ($90) and mattress disposal ($15 each for mattress and boxspring). The store manager let us know you can also order other furniture items via the Brick from this store, and he will help out with the price. Good to know.

I received the brick's black friday flyer in the mail and had a look as we are in the market for a…read morenew mattress. I was extremely disappointed in the misleading claim of 0% interest if you choose their monthly payment plan..however..they charge a whopping $199 admin fee..does that sound like 0 interest? It it usually canadians that are suffering from financial hardship that take advantage of these plans. They have an advertised product in this flyer for $399 and then add $199!! Preying on the vulnerable..shame on you..the brick..dont claim 0 interst!

I feel like I've died and gone to heaven. Though it's not the $126,000 Vividus, my new Hastens…read moreLuxuria mattress is so fine I'm thinking of marrying it. Thanks so much to the fabulous Jabir, at The Healthy Bedroom, for his matchmaking skills. I highly recommend you check out the showroom the next time you're in the market for a replacement.

We went in to the Brick Outlet in NW Edmonton on Thursday afternoon. We were looking for a specific…read morereclining sofa. The one we had in mind was not at this outlet, but "Rico" showed us quite a few different models. and even took us into the back to see some new product that still had to be put on the floor. There was one that we were considering. He went out of his way to get staff to power it up. We had to leave but he suggested we come back the next day and he would talk to the manager. Well we did and the price was excellent and they could deliver it in 2 days. Between the very helpful staff and the accommodating manager, I think we will make it our practice when looking for furniture, to go to this outlet before the regular big box stores! Thanks to Rico!

i was in the market for three new beds and boxsprings to replace the ones I had. The staff at the…read moreSt. Albert location were very friendly and helpful. The issue i have is with the delivery team. When they first delivered the mattresses, they banged and marked up walls in my house that were freshly painted (i.e. the painter was there and actually took pictures and sent them to me - he told the delivery guys that they smucked the walls and their response was to laugh and say no we didn't). Dealing with the store, they said they would credit me for the damages. he issue then was I should have ordered low profile box springs for 2 of the beds (a king size and a queen size bed). So it was no problem to exchange these. The issue again was the delivery team. Because I live 6 min from the store (just outside of St. Albert) i had to have a different delivery team and unfortunately the two that came to exchange the box springs were the same two that banged up my walls the first time. The problem is the beds were set up from when they originally delivered the beds and box springs. Due to Covid you have to have the box spring that you want exchanged bagged up. As a female, it is almost impossible for me to move a king size box spring into a bag - so the delivery team, refused to pick up the original box springs and deliver the new box springs because of this. I now have to reschedule a delivery, and because of where I live, it takes longer than if I lived in St. Albert and again, I will have to deal with the two guys who I'm sure will do anything to make life harder for me because I complained about them the first time. I honestly don't know if I would order anything from the Brick again if i have to deal with this delivery team. And short of hiring someone to bag the box springs for me, i think I will be stuck with a bed that is basically counter height and impossible to get into without a step stool - and its not just me who feels this way, friends and family laugh when they see how tall both beds are and because of this issue, I have been unable to move back into my house as I don't have a bed that I can sleep on. Again, the only reason for the low rating is the delivery team and the crazy guideline that you have to personally bag your "old" box spring (and this one is new and has only been touched by the delivery team themselves.....

VERY knowledgeable about the mattresses and what works best for each type of sleeper…read more Tim was super helpful and made sure that I was comfortable with not only the bed, but also the price. He didn't try to up sell me, which I super enjoyed!! The only reason I dropped a star is that I paid for delivery & removal of my old mattress, yet I did about 50% of the actual labour. Make sure they bring two people if you are having them deliver or take away. Overall I am super happy with having such a great option here in Sherwood Park.

Went to buy my second mattress form this store and the service and knowledge of what we needed was…read moreexceptional. Owners very friendly and went out of their way to correct a problem that was our fault but they made right at their expense Would highly recommend them

I love our new furniture. We purchased 3 different bedroom sets, a dining table, TV stand, and…read morebookshelf. All of it was high quality at better prices than the chain furniture stores. Gary was awesome with helping with the order process, which I placed from outside the country. Sam and Mo were the delivery guys who were at my house for HOURS putting it all together. They were awesome, so nice, so helpful, just genuinely good dudes. So impressed with this store. I would definitely buy again and so should you.

We bought our sectional from Gary at Factory Direct Furniture, and we couldn't be happier! My…read morehusband and I initially found a sectional we liked there but weren't ready to decide. After months of searching, nothing else came close to the quality and price we'd seen at Factory Direct Furniture. So, we went back for a second look. Gary's customer service was outstanding--absolutely no pressure, just friendly and helpful. The pricing was excellent, and the entire experience was seamless. Delivery was right on schedule, and the service exceeded our expectations. I wholeheartedly recommend Factory Direct Furniture to friends and family--actually, I already have!

I bought a pillow from sleepcountry.ca about 2 months ago. I had researched several pillows and…read moremade my decision based on the 4.5 star rating and multiple reviews claiming it was supper supportive. It wasn't. I didn't like it. It was extremely soft and compressed to less than 20% the original size. Sleep country won't let me return it. They also deleted it from my account so I can't review it. When I contacted the chat help they said I would have to submit my review to customer service via email. Despite the auto response email saying they take customer concerns very seriously and respond to every one within 2 business days they never gotten back to me. They have however posted several new rave reviews of the pillow I bought. Curious how everything on their site has 4.5 star ratings and above. I guess a strict no returns policy and censoring reviews is good for business. I then posted a negative review on Facebook and then they go back to me. They said that they couldn't post the negative review because they thought that the pillow might be defective and that I should bring it too a store to have it inspected. They also said that I could get a gift card for 50% of the value of the pillow if I wanted it. I replied that I would a month ago and still haven't heard back from them.

We just bought a king size mattress set here last weekend, it was a quick and easy trip. We price…read morechecked a few other big mattress stores and this shop had the best deal in the price range we wanted to stick to. We didn't end up purchasing a mattress protector here, as we found a similar one online for much cheaper but otherwise the guy who helped us was straight forward and very helpful. We can't wait for our new mattress to get delivered to our new house (for free!).

This past week we went sofa/chair/couch shopping all over town…read more I wish I had a 3.5 star option because I just can't bring myself to say 4 stars = yay, I'm a fan but I would still recommend this store to anyone on the hunt for the perfect living room furniture. They had a whole section dedicated to theatre seating and had some really unique pieces (giant spinning couch/chairs). Overall, we didn't opt to buy our main pieces here and went with LA Z Boy instead but this place is still worth a luck if you're on the hunt for new furniture. The location is on St. Albert Trail next to a bunch of other furniture places and easy to get to from the Yellowhead or 137th avenue just off St A Trail. This isn't a discount store so expect prices to be higher than the Brick or Leon's for sure.

The sting of disappointment lasts much longer than the momentary pleasure of a low price. This…read moredoes not describe Sofaland where the quality of furniture is laudable. The staff are professional, knowledgeable, and respectful. What a pleasure to deal with. Yes you will pay a bit more but shouldn't quality have a small premium? Think Lada vs Acura. After your first 1900 km road trip you remember why you paid for more the Acura. We recently purchased several pieces of furniture after a 6 month search. This is solid, fashionable furniture. Quality fabrics, well crafted and timeless style. Even the the deliver people were professional and courteous. I love the feeling of having high quality furniture that gets compliments. Sofaland, we will be back not to replace cheap furniture that didn't hold up up but to purchase more high fashion, durable furniture. You should go too.