I cannot recommend this business and in fact I suggest that all business owners avoid them. There are so many issues with this company I scarcely know where to begin, but I will start with their incompetence and then cover their dishonesty.
Despite being charged thousands of dollars, our software/computers STILL do not work. They offered to come back out but at this point I have zero confidence in their abilities. The most recent issue (AMOUNG MANY) was that we supposedly needed a better computer. Following that expensive investment, the problem still exists. (AS USUAL) This has happened REPEATEDLY. When they can't fix our issues they have us throw a bunch of money at upgrades but when that STILL doesn't fix our problems, no explanation is forthcoming.
As a business owner, I don't need to be told I'm getting equipment at their cost. I understand that they need to make money. Because of the used car salesmen techniques, I'm lied to about the cost of the equipment and then later when I look deeper into it I realize I'm NOT being charged their cost, I'm NOT being charged retail, I'm paying three times the retail price. I understand that's business but why lie to me about getting a deal?
After months and months of NEVER having our issues resolved, I called a new company out to help us. One of the issues was the inability to print tags (which hadn't been a problem before) We went two weeks with no tags, which is a SERIOUS problem in retail. The new company fixed this in literally one minute. A software update required that we now highlight the tags before printing. The "expert" at The Bottom Line apparently wasn't aware of this. It's just one of MANY issues that we paid a ton of money for their learning curve.
I have nothing good to say about The Bottom Line Santa Barbara, AVOID! read more