Beautiful arrangement with roses & sunflowers. Worth the deluxe price…read more Amazing service. Ordered online & was delivered in half an hour. *****

Great service, beautiful flowers and really went the extra mile. Happy sender and recipient.read more

Finding a good floral shop in Odessa is tough. I used Arlene's Flowers twice about a week ago. They…read moresent a beautiful plant/floral arrangement for a funeral and then I called and ordered birthday balloons with a carnation misc. flower arrangement for my granddaughter. They look exactly as they did on the delivery date of February 27th! I LOVE the customer service as well as the communication via email of delivery time information, etc. I absolutely LOVE this floral shop and am telling friends/family about them and I will continue to use them for all my future orders 1,000%!!!! Their prices are very fair and the flowers are beautiful and everything about my experience has been quality and a great experience!!!

I live out of state and ordered arrangement for my family. I was a bit apprehensive being a state…read moreaway will it be delivered, how will the arrangement look. Arlenes floral did an amazing job. Beautiful arrangement, delivered first thing this morning. i am so happy with their overall service. Thank for the wonderul work and great experience.

This place is amazing. I had a flower arrangement sent you with funeral. I will come back to this…read moreplace.

I was hesitant to order from Black Tulip at first mostly because I hadn't heard of them until the…read moreother day and wasn't familiar with their designs. I was born and raised in Odessa and am definitely more familiar with some of the other shops over on 8th street lol but I decided to give them a shot because they offered the best deal on a short time frame. (Definitely browse their website as all their designs are gorgeous!) I ordered the Designer's Choice (modest) for a bouquet for Mother's Day and since you're leaving it up to the florist to decide there aren't any picture like the rest of their items but do not be deterred! they did a wonderful job, and even put in a relevant themed vase/container which was a pleasant surprise! I'm very happy with the decision. I wanted to surprise my mom a bit early for Mother's Day since she's also coming to visit me for the actual day and Black Tulip Designs came through and blew me away and she was extremely happy for the gift as well :) Would definitely recommend them if you're looking for a change in scenery with the floral shops in Odessa. Great job y'all! thanks!

I called for same day local Midland delivery and "they knocked it out of the park" for my daughter…read moreand granddaughter Valentine's Day arrangements. Lots of selection @ reasonable prices. I am and will always be a loyal customer. Thank you. Mark

My grandmother is dying and is suffering from dementia. I was in town to visit her, probably for…read morethe last time. I always gave her yellow roses since I was a girl and I wanted to buy some for her in the hopes it would help her remember me. I'm immunocompromised and thus wear a mask when I go out in public. This shop does not approve. I was repeatedly told to speak up and that I couldn't be heard through the mask, which is a lie. I speak loudly and the shop is quiet. The only ambient noise is the refrigeration unit. There was nobody else in the shop. She heard just fine. After a couple minutes of this "I can't hear you" game, the woman flat out told me to take off my mask and made a joke about germ paranoia. I told her I am severeIy immunocompromised and was told by my doctor to wear it in public. She informed me he didn't know what he was talking about. A prime example of the Dunning-Kruger confirmation bias. A foolish woman who knows little about medical issues, but thinks she knows more than physicians who studied medicine for a decade. Disgusting. I left and will never go back.

Beautiful flowers and plants!! They always look unique and the service is always wonderful &…read morefriendly and so helpful!

They always take my phone order and are very helpful. They answer all of my questions and have very…read moregood customer service. I have used them for all of my flower needs since moving here in 1985. They are very dependable and I always get positive comments about the flowers received.

I'm trying to plan my wedding and i set an appointment to be able to come in and discuss details on…read moreflowers for boutoneeres and crossages. And my bouquet, my time, it's very limited. And they didn't have enough decency to at least show up to the appointment that was set. These details are crucial and as a bride, I would like to know that my florist i would understand how important these details are. And today made me feel horrible.

Elizabeth and Mary are the best they are both very understanding. They do beautiful work with…read moretheir flower arrangements. And they will try their absolute best to try and help you with whatever it is you need. I highly recommend getting your flower arrangements done with them.

I placed an order do you have a floral arrangement on our dinner table to be delivered to a…read moreRestaurant in Midland. They took my order then took my credit card information. I called the day of to confirm that they were going to deliver the flower arrangement to have placed on my dinner table, and they replied, yes. I told them to do some very special because this was a very special occasion. They never showed up, never called or did anything. Very unacceptable. The worst kind of service I've ever experienced in my 62 years of living on this earth.

UPDATE 10-11-2022: Flowers turned out great. Manager made good of a prior miscommunication. Will…read morepost picture of the 2nd bouquet delivered tonight. Would recommend and use again in the future.

Wow!!! Words cannot truly express how pleased we were with the flower arrangements we received from…read moreMichelle. The arrangements were for my aunts 100th birthday and they were so beautiful. This was kind of a last minute request and Michelle did not hesitate to help us and delivered the arrangements right on time! Even with a rush request she didn't charge extra for the arrangements. Five out of five stars aren't even enough for her service.

Ordered through their website for an important client's birthday. It never indicated that they…read morewould be closed for several days. I followed up and found out through their answering service that they were not open. Called them again and they didn't deliver the day they were back in business. Had to cancel as the customer service was not accommodating. Terrible way to run a business. No wonder they have bad reviews. In todays economy you'd think they would at least try to make the customer happy.

Flowers look great. Extremely dissatisfied with the service. I sent my sister birthday flowers…read moreand told them she only works a half day so it had to be done in the morning, but they delivered them after 2 pm. She had to go all the way back downtown to pick them up at her office. The delivery to her office was 1.5 miles away from their shop and they had her number and mine they could have easily called and delivered them to her house instead. Spoke with the manager and she she had lots of excuses and was incredibly defensive. I would have been happy if they had just refunded the $8 delivery charge. Thought I would support a local business, but next time I'll just do FTD. It is not any cheaper and at least they offer some guarantees.

I would recommend to never use this company for flowers. My coworker had ordered flowers from…read moreTeleFloral which used this shop to do the local delivery. It took them all day to deliver and when he called the shop to see why it was taking so long. The person who answered the phone was the manager who was highly unprofessional, rude and yelling over the phone. She told my coworker that "people like him" should never order flowers over the internet, because those companies keep half of the profits. Never in my life have I ever heard such horrible customer service skills in a business. By the way it was Valentine's day, but the way this lady acted it could have been the Day of Living Hell!