Had a deep tissue massage from Shavonna and it was amazing. Very professional and thorough.read more

My daughter and I planned a spa day and this spa did not disappoint! The massages were amazing. I…read morewould highly recommend.

Like this place for pedicure- very chill, laid back, atmosphere without being too business driven…read morew/ high pressure tactics & upsells. Never feel rushed or disregarded. No assembly line here. Angelica appears young, but will take direction & honor requests with little bit of prodding. She has calm, easy-going, no drama, energy. Find her to be cautious, but genuinely interested in doing a good job & focused on service not her phone or coworkers. Reasonably priced, decent selection of colors, comfortable chairs. Give Lisa's a try. Will continue to patron so long as service remains solid. My best pedi experience in area.

Gel toes are at a good price point, Jenny is amazing and gives a great foot massage as well as…read morebeautiful toes!

I can't tell you who my wax specialist was because she didn't introduce herself! She was pleasant…read morebut I did not get what I asked for in regards to my Brazilian. She told me "she forgot." I also thought it hurt more than usual. I have had a Brazilian wax more than a dozen times. Today was the first time I had BLOOD in my underwear. BLOOD. I did speak to the manager and she made it right as far price but unfortunately I am scarred for life and I won't be returning to this center.

This wax center has poor customer service. Management does not respond to complaints filed. I guess…read morethe company as a whole has become less customer service focused. Waxers run late and customers do not get a courteousy call or text informing them there will be a delay in service. However if the customer is late passed the permitted time your appointment is cancelled. I think it's time to find another wax center.

I had two fantastic services last week: a facial with Jamie and a message with James, both of which…read moreI absolutely loved. They are both very professional and great at what they do. Jamie gave me the BEST scalp massage! (Yes, it messes up your hair, but it is SO worth it when you have a facial). And the rest of the facial was equally lovely. It was very relaxing and my skin feels fantastic. James gave me the BEST foot massage, as well as a total body massage! He is strong but uses just the right amount of pressure. I have had many massages over the years and including the foot is rare. To me it is such a treat! (Kind of like a scalp massage during a facial.) The whole massage was a treat, and I came out of there feeling like a noodle. The Spa itself is very nice. The accommodations are appropriate and the staff overall was great. I live about an hour and 15 away; I picked this spa because I was meeting a friend halfway. I enjoyed myself so much that the hour plus drive won't stop me from returning.

I am very disappointed with Bell Tower Salon Spa services. They changed my appointment for a 90…read moreminute Hot Stone massage 3 times without a valid reason. I received a TEXT from Bell Tower (610)372-6379 on 1/26/26 at 4:40 pm that stated: "Good afternoon Marie. This is Cynthia, Guest Service Coordinator, at Bell Tower Salon Spa. I am reaching out to confirm your appt tomorrow (TUES) 1/27/26 for a 90 minute Hot stone massage with Paige at 9AM. I tried calling you but there is a temporary error message instead due to a cancellation Paige has later in her day to help streamline her schedule more efficiently? Kindly let me know at your earliest convenience. Thank you." I responded with a TEXT: "Yes on 1030 am tomorrow is good. Thank you." I received a TEXT back: " Thank you for your TEXTING Bell Tower Salon Spa. You have reached us outside of our business hours. We will respond to your text message during our Guest Services hours Monday through Saturday 9:00 am- 5:00 pm." (So why was this message sent at 4:40 pm then? Why was this sent so late?? Bell Tower said they will respond to my text but did not do so immediately.) I received another TEXT from Bell Tower salon Spa at a different number (855) 661-0746 on 1/26/27 9:06 am that stated: "Bell Tower Salon Spa: " Reminder your appt is Tuesday 1/27/26 at 9:00 AM. Please call or TEXT if you need to cancel or reschedule to not acquire a cancellation fee." I responded with a TEXT: "Yes." (To confirm) On Tuesday 1/27/26 I arrived at Bell Tower Salon Spa before 10 am thinking my appointment was for 1030 am. I was informed by the front desk that my schedule was moved to 12:45 pm that day and a TEXT was sent to me the SAME day as my schedule!! This is unacceptable and unprofessional to change my schedule time 3 times!! I checked my text in front of the clerk and I saw a TEXT was sent to me the same day of my appointment on 1/27/26 at 9:19am from (610) 372-6379 that stated: "Good morning Marie I apologize for the confusion but due to the late confirmation the appointment was not moved and the 1030am spot has been filled. We can move you to James at 12:45pm or Paige at 2:30 pm." This message was texted twice at the same time. 1. I did not ask for and I would not want a male for a massage therapist. That is my choice, the customer's choice! 2. I left my house by 9 am to do errands before my appointment time which was supposed to be by 1030 am. 3. When I spoke with Joanna ( Manager) to explain this, she told me that the system does not allow for the staff to see my response back to Bell Tower. I questioned her response and said, "How do I know what you are telling me is true?" Then I showed her my the texts that I received the messages and I responded back by texting. Joanna kept quiet and I knew she lied. 4. Joanna could not explain why my scheduled time was bumped 3 times when I questioned her. 5. Joanna apologized and stated, "We screwed up." 6. The blonde clerk did offer to have Paige give me a 30 minute massage, but I said that should have been a complimentary massage. The clerk said, that I would have to wait for Paige at 2:30 pm and offered a small discount. This was unacceptable and my time and trip over Bell Tower was wasted. Who authorized this change? My time was jeopardized for the convenience of the staff to "streamline" her schedule?? Is her time more important than the paying customer?? 7. I explained to Joanna that my husband has been a long time customer, buying gift cards for the last 5 years for our family and friends, but this will need to stop! 8. I am disgusted with how management handled this issue. This is poor customer service, poor time management, poor satisfactory and poor leadership. This was not handled well!! 9. I asked for a full refund on my gift card and will not return to this place. This was a first and last time for me here. The customer service here is disgraceful!!

I had one of the best experiences at the Skin Sanctuary with Shannon today, receiving a manicure…read moreand pedicure. The salon was lovely and inviting, and Shannon was so nurturing, friendly and went above and beyond to make me feel cared for and to give my hands and feet the love they really needed. My nails look so beautiful and refreshed. I can't wait to go back!

Excellent service. Attention to detail. Professional. I highly recommend. Great location. Clean…read more Beautifully decorated with a calm atmosphere. Thankful for the many years of treatment. 5 stars! Thank you for always working with my hectic schedule. A great business, well run, and worth it!! ​

Over all I give my experience a 2/10. No greeting when I entered she just looked at me…read more I have thick eyebrows that I like to keep thick and just get cleaned up. Whenever I get my eyebrows done I'm very vocal about how I want them. Not only did she not listen to my request she absolutely disregarded what I wanted. I left out with a missing chunk (look at the front and bottom) of my right eyebrow. When she showed me in the mirror I knew I didn't like them but I didn't want her to try and fix them. I'll just let them grow at and try a different place.

Absolutely worst eye brow experience of my life! I asked for my eye brows to be waxed and after an…read moreawkward 30 seconds of silence from the front desk the girl finally got off her phone and walk my over to her chair. Next to the chair was her cart with a disgusting mess of used papers, threads, and popsicle sticks from previous clients. She confirmed that I didn't want my eyes brows threaded- I confirmed and said I really it hurts, I prefer waxing. After waxing-she then threaded my sensitive skin, and handed me a small mirror to see if it was okay. My skin was now bright red and she missed the majority of what seemed like obvious hairs to be removed. I pointed out the area I wanted fixed and she then threaded some more, and by this point it hurt so bad I just wanted to leave. Then I got into my car and noticed the patch missing from my left eyebrow as pictured. When I walked back inside to ask her what happened she was extremely rude and said "you're eyebrow is just shaped like that, just use a brow brush to comb it over". In the 25 years of having my eyebrows I've never had a bald patch like I do now. This is an obvious mistake. I was so frustrated with the complete disrespect, I left- the least they could've done was apologize to me. Overall, this place is dirty, cheap and extremely rude. I guess you get what you pay for.

Run away! This was the worst eyebrow experience ever. I was looking forward to getting my eyebrows…read morewaxed and tinted based on the reviews. I now think those great reviews are fake and written by family members. My eyebrows are micro-bladed. Not too hard to follow the road map. Somehow my brows ended up crooked and the tint was solid black. I look like she ran black shoe polish on my brows. Please don't listen to the amazing reviews. This woman has no talent. When I got home Groucho Marx called and asked for his eyebrows back.

Fantastic place tucked in across from the Starbucks on State Hill road…read more There's something to be said about someone who only specializes on one thing: brows. You can have them threaded or waxed. Deepa is fast and professional. Most of her clientele are returning customers, as will I be next time. Great place for both, men and women with stunning eyebrows.

The first time I went I was blown away how long my acrylic nails had lasted, I had to even…read morereschedule my refill because there wasn't enough growth, but I got a pedicure that day instead by Wilma, it took longer than expect but i was in no rush and her detail work was impeccable! I have gone there for a refill and pedicure with two other technicians but Wilma is by far my favorite with her detail. I've seen her do builder gel extensions on another client and she is just very detailed! Worth the money, worth the time, worth the wait (when your schedules don't always line up with the technician you want).

I am writing this review based solely off the customer service, as I wasn't given the opportunity…read moreto get my services done. I wanted to support a black business and try this nail salon. Booked my appointment the week before to make sure my spot would be secured. The day before my appointment I get a scheduling conflict text and call saying that I cannot go to my appointment. They tried to schedule me for the next day but I could not make that appointment. That was the reason for making my appointment on the day that I did. Bad first impression and I ended up going to a different nail salon that was able to accommodate me the same day. I was really looking forward to trying this establishment.

Justina is the absolute best for women's cuts and color. She has the amazing ability to make my…read morehair seem to stay the same length (I like to keep it long) even after a full inch trim - no idea how she does this. My layers always turn out great. And to top it all off, she's fun to talk with! The salon itself is pretty bare-bones and sterile feeling. I'd love to see some color on the walls and more decor to make for a warmer environment.

I've been coming here on and off for a while for massages and hair cuts. I have loved every massage…read moreI've gotten (hot stone, deep tissue, 90min, 60min)! They've always been prompt in getting me seen, and I love that I can book online on their website! I've had James for massages a few times and he is absolutely fabulous! The haircuts were nice. Pricing for everything I've tried has been reasonable and average. Love it here!