I used to visit here regularly with my nan and my sister, and I must say, the first visit was impeccable. We had a polite waitress and the food was good.
Upon second arrival, we tried to sit down to be arrogantly stopped by one of the waitresses who didn't speak much English, saying we couldn't sit where we wanted and had to sit in a specific place. We were okay with this. We were then told we wouldn't be allowed to order cakes or drinks, as they refused to give us the menu, eventually, they gave it to us. We had our orders ready to say, and we waited at least 20 minutes for the waitress to come over (this had to be prompted by my Nan calling them over)
An old couple sat next to us, ordered a coffee but when this took over 1/2 hour to come, they walked out. We waited a further 30 minutes for our food to come, in which time, the same waitress kept looking at us strangely. To note, another family came in and ordered a huge meal, and they were served before us, even though we were in there first! The restaurant was not very busy at the time, so we weren't really sure why we weren't having any service. In the news, The Boathouse said it wouldn't be serving cakes any more, and we were refused a menu before this happened. We hadn't been rude, arrogant or obnoxious, so we really dont know why the menu was refused. I would visit here again, as I believe the service has improved, but this was a bad experience. read more