They have a poorly managed team. My account was charged with a violation fee without any prior notice--no warning email or anything. When I called to ask about it, they said they didn't know. They claimed they would check with their higher-ups, but I didn't receive any updates for over a month. Worse yet, the following month, my account was charged another violation fee along with a late fee from the previous charge.
I demanded an explanation and asked them to remove the charges, but they said they had to check with their higher-ups and there was no other way. I don't understand how they operate--does it really take over a month to communicate with their management?
--- FOLLOW UP ---
Finally, I was informed about the reason for the violation charge, which was because I didn't purchase insurance. They are now asking me to pay both the rent and the insurance fee. However, there are two issues here:
1. Before my previous lease expired, I sent them an email stating that I wanted to purchase insurance from The Blakely, and they confirmed via email that they would add the insurance to my rent. I even followed up multiple times via email afterward, but they never responded. By September, when I still didn't see the insurance added to my rent, I had to go to their office in person and request that they add it to my rent.
2. When I first noticed the violation charge, I immediately called them and even visited the office to clarify the issue. The staff member I spoke with said she didn't know the reason for the violation charge and needed to ask her supervisor. She told me to just pay the rent and leave out the violation charge for the time being. Yet today, over a month later, and after visiting the office three times in the past week, she finally told me the issue was related to insurance. The ridiculous part is that she's now asking me to pay December rent, along with two violation charges and a late fee. Had I been informed about the issue earlier?, I would have only had to deal with one violation charge.
Clearly, there are significant problems with how the management team at The Blakely operates.
I really enjoy the facilities, the living condition at The Blakely, but not with the management?. read more