I have been a steady customer for about 25 years. Every year I bought the heavy fisherman's crew neck sweatshirt. Kept me warm through the years and didn't mind the price increases. So this year I bought 2 sweatshirts even though the price increased $10 over last year. (Didn't want to pay the shipping fee). When I saw the package I thought there was only 1 sweatshirt. But to my surprise there were 2 sweatshirts, but they were a lot thinner than last year. So, I followed the Return instructions and I was annoyed for the $10 fee. It took 2 weeks for the company to recognize the return which was yesterday. According to customer service, I have to wait another 10 days for the credit to be issued to my credit card! Whhhhaaatttt? For a legacy Cape Cod business, I find their practice to be absolutely horrid! Quality is in the toilet and your'e sitting on my cash for a month. Bye, bye Black Dog! read more