I wanted to bring to your attention the experience I had at your Martha's Vineyard location. I've been visiting MV for 3 years now every summer, since your location opened. Every year, my partner and I purchase decals, stickers, posters, and clothing. Mostly everything goes into a frame of sorts and hangs somewhere in our home. In 2012, we never purchased a poster, which was depressing. But, we purchase 2013 & 2014 posters.
We had an AMAZING experience with Lance and Courtney. We explained to them how we neglected to purchase a poster in 2012. Courtney, who we dealt with on the 29th, looked all over the store and the website for the 2012 MV poster. She was relentless. She apologized and was very polite and sincere. She recommended we comeback on the 31st and speak to Lance, her manager.
We came back on the 31st. Lance was incredibly helpful, friendly, and made us feel like we were talking with old friends. He apologized and explained the only poster in 2012 was the PROMOTION POSTER (the blue fish/shark on the yellow background); but nothing for retail sales. He did, however, find us the 2012 werewolf poster.
He settled another purchase for us and at the same time showed us on the computer fan art and eBay, where we might find the 2012 promotion poster.
My partner and I come to MV to vacation with friends. Every year we visit your MV shop because of the perfect - and I cannot stress that enough, perfect - service. Your employees there deal with trashy tourists from all over the world ever summer (We are from Philadelphia, PA and I know some of us can be trashy tourist), yet they remain cool, awesome, relatable people who make you think you're talking to friends.
We love that store in MV. We love the people there. Thank you so much for being cool and being you. Hope to see you in 2015 (we ran into you in 2013 in MV). read more