I don't even know where to begin on the 7 different ways they have terrible customer service at The…read morePurple Lotus Restaurant.
I ordered $97 worth of food, which was only that high because I gave them a 15% tip, because I'm not a jerk.
When I picked up my food, everything seemed fine. I got in my truck, and as I set my food on the seat next to me, everything fell out of the bag.
The paper bag was wet, and ripped through the white plastic bag. I don't know if this is on purpose or if they're really that inadequate at packing!!
Now, as I am about to post pictures of the mayhem that ensued, it's actually heartless that they wouldn't even give me a RAG to clean it up. I asked for a pail of water and a rag, and they lied to me, and said they didn't have any rags in the back!!!
They could only give me paper towels. They tried to hand me one small, balled-up piece of paper towel!!
Obviously, knowing I have to go home to my husband, I asked for my money back, and they wouldn't give it to me.
Then I called them and told them they need to pay me back or I'm taking them to court.
The owner told me that if I had a problem, I could call 911 in as snotty tone as she could muster!!!
I am good to people, and everybody who knows me knows I would never treat somebody like this.
We are absolutely disgusted, not just at the poor customer service but their lack and UTTER absence of humanity!!!
Especially since the waitress herself had even witnessed how bad it was and told me that, that does happen sometimes because it's very hot.
I would like to add that the waitress was SO nice and this is not her fault, but the owner is a hateful person who clearly doesn't care about other people, and cannot take accountability for her own mistake, as apparently she was the brain scientist who packed the food.
What a hateful, snotty FOUL PUTRID DEMONIC TROLL of a woman. Her karma is coming for her, and similar to my food I paid her for that went on the floor, her karma is something that she will not be able to swallow.