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    The Big Scoop

    4.6 (29 reviews)
    Closed Closed
    Updated 3 months ago

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    THE BIG SCOOP ATMOSPHERE

    What's the vibe?
    Dogs allowed
    Outdoor seating

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    Caim S.

    Whew! Just this past weekend (Saturday), I came across this ice cream parlor paradise, offering AT LEAST 20 flavors of ice cream and Italian ice. It took me and my friends AT LEAST 10 minutes to decide what we wanted to order; thankfully, Izzy and her crew were extremely patient and were kind enough to give us small samples before we decided on ordering: * Hard Serve - Graham Central Station + Banana Pudding ($6) -- HUGE serving size of toffee, graham cracker, and banana pudding flavor ice creamed that tasted as if my grandma had made it herself. I've never tasted anything like it! * Snowball - Mango-italian icee with dollops of soft serve vanilla ice cream -- a mountain of sweet goodness! * Gone Bananas Brownie Boat - A sweeteater's heaven: a warm, fresh brownie base with vanilla soft serve ice cream, almonds, caramel drizzle and bananas. We visited later in the evening (7ish) and it quickly became busy on not even the hottest Richmond day, but the staff was efficient, friendly, and even re-made my friend's brownie boat when they accidently covered it in chocolate drizzle rather than caramel. I can't wait to return to try some of their Italian flavors!

    a woman sitting at a table in a fast food restaurant
    Lisa G.

    Cute, ice cream shop that looks like what you would find at the beach. They have a ton of flavors and kinds - soft serve, sherbet, hand scooped, sundaes, floats, snowballs. They also serve food, including some carnival items like funnel cakes and fries Oreos. We sampled a couple ice cream flavors, including banana pudding (tasty). I settled on classic mint chocolate chip and my daughter got a scoop of blue panda and a scoop of graham central station. We will come back to try other items. In RVA, it's a solid option. Maybe not quite as good as Gelati (and has more retro vibe than modern), but I still liked it! I worry about this location for them. It's in the old Cary Town Burgers spot and I'm not sure it has great visibility. Staff was really friendly and prices are reasonable.

    the front of the restaurant
    Octavia M.

    I stumbled on this business when driving down Broad St in Short Pump and saw the name and desserts on the LED sign. As soon as I got home of course I looked up the business and went back out to try it the same day (don't judge lol)! You had me at funnel cakes! I was excited to see a business finally open in this old Carytown Burger spot. It's a great corner spot in a popular area, so hoping this business will do well. It's huge, clean, has lots of variety, and friendly employees. They had ice cream, funnel cakes and other dessert, shakes, burgers, hotdogs etc. I wasn't even expecting them to have food, so ordered stuff that don't even go together but are my faves - French fries and a funnel cake. Haha. Both were great, but of course I feel like I need to try the fries with an appropriate meal for a better pallet rating, though good in my book and not many places have waffle fries, so that was another nice surprise. The funnel cake was nice and felt good to get an an indoor place anytime of year and just sit and enjoy it. I just ordered plain with powdered sugar and whipped cream, but did feel like it needed a topping to jazz it up flavor wise. Will prob try a topping next time (and a pic). This is a great addition to the area and I look forward to trying more treats and eats here.

    Chocolate peanut butter
    Mary A.

    We stopped in on a Saturday night and were pleasantly surprised. We live nearby and didn't know this restaurant had opened. We had friends visiting and they wanted to go for ice cream. The restaurant is clean and well decorated. The staff were all friendly and very eager to help and provide any assistance needed. We had three twisters and a kiddie cup. All were excellent. We would definitely go back again!

    Fried Oreo Madness

    The ice cream and service was great! Just go! You won't be sorry and if you want to try something amazing to share get the fried Oreos with soft serve, chocolate drizzle, Oreo crumbles and whipped cream!

    Allan A.

    Recently opened they offer a wide range of desserts. Hand scooped ice cream, non dairy flavors too, soft serve, mix ins like blizzards, Italian ices, gelati, and classic sundaes. They also offer burgers and hotdogs. Ample indoor and outdoor seating. The service was fast and friendly. Oh, they even offer funnel cakes and fried oreos.

    Food

    The food is good and the waiter is nice and there are free refills and the food isn't too expensive and so in budget I most definitely recommend the big scoop

    Brownie Sundae

    The ice cream was good and filling. The staff were very friendly. The place was playing good music and has a patio out front to sit and enjoy ice cream.

    Funnel Cake with Strawberry sundae topping
    Tracy S.

    very cute, variety of ice cream, sundaes, and the funnel cakes are amazing! Nice staff.

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    1 year ago

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    2 years ago

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    6 months ago

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    8 months ago

    The big scoop has really good food, and solid ice cream options. Friendly staff. Highly recommend

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    1 year ago

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    1 year ago

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    9 months ago

    Great place! Great ice cream and great atmosphere! Would highly recommend. Service was great as well.

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    2 years ago

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    1 year ago

    Amazing staff - always super friendly and helpful. Great variety and flavor of ice creams.

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    2 years ago

    The employees were very kind and patient and the ice cream was very good. Would 100% come here again!

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    2 years ago

    Great ice cream and friendly staff. Cute shop and would return again. Would recommend!

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    First time. Happened to be in the area and wanted to try for myself…read more Of the jump, it's order on the kiosk. They didn't seem to have a plethora of options available which is fine. Should mean they can kill it on what they offer. I had a smash burger I don't recall the name of it. It was tasty. No sides. The star here was the Spicy milkshake. I did enjoy that very much. I would come back if in the area just for one of those. They seem pretty busy and a lot of take out traffic. Good wait time was pretty long. I ordered two items and it pushed an hour mealtime. It felt like 30-40 minutes. Check them out if you haven't.

    Pros: K-Shack BBQ Burger, Chocolate Blackout Pudding Shake, K-Shack Spicy BBQ cheese fries. Clean…read morerestaurant. Cons: Overpriced for the portions and quality, Self-service ordering only, stingy room-temperature water. This was my first time dining at this location. I tried some of the items from the new Korean style menu. It was pretty late and the roads were still a bit snowy so we were almost the only patrons. We weren't welcomed when we entered, but we were greeted by a block of touch screens for ordering. No one offered to take our order so we made our way through the menu. The only complimentary water available was a self-serve dispenser at the counter with very small paper cups and room temperature water. I almost exclusively drink water and the paid drinks were $3.50+ so this was disappointing. The single K-Shack BBQ burger was amazing and I am looking forward to getting it again. It was a bit light on the sauce but the cashier did give me a feee cup of sauce when I asked. The crispy onions added the perfect texture. The BbQ not a strong or spicy flavor so I recommend anyone to try it. The small K-Shack fries were great. I would have liked a bit more seasoning. They were hot and mostly crisp. The cheese was glommed on, but it tasted good. The small Chocolate Pudding Blackout Shake really had a pudding-like texture and was delicious. My husband got a single hamburger. So that meal was about $40.... In THIS economy?! And it was especially upsetting as the ordering, water, and clean up is self-service. I'll come back once more to enjoy the Korean style menu but that will be it.

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    Nash & Smash 2/3/26…read moreTuesday 12:50pm Finally got a chance to check out Nash & Smash. I ordered The Classic Bull / double. Combo. $16.00 Expensive but then again every thing is. The first thing I noticed is the plastic cups that came with the combo. Very, very flimsy you can not hold it without spilling something.. Looking at the menu, I also see they sell chicken. Waffle fries - they taste like the old school chick fil a waffle fries with seasoning. They were good and cooked fresh. The Classic Bull - huge! The patties didn't taste like it had seasoning on them and the bun would probably be better if it were tasted. however it's still good. I opted for their special sauce on the side because I wasn't sure how that taste. And got mayonnaise, ketchup and mustard on my burger.. after tasting the sauce I could see where it would be good on the burger. The dining room is not real big and there were a few customers in there. Family friendly.. I was surprised that they weren't more busy, especially during lunchtime and the food is not bad. The location is in a decent area with other small restaurants around. Good customer service. Overall I'd give it a 8/10. I'll return here for another burger. Definitely need to try the chicken..

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