Cute little roadside place with outdoor seating. Limited parking spaces but it wasn't too busy. Fast service and great ice cream. No restrooms available to the public. read more

The Big Dipper has been a staple in Hagerstown for decades. As a child, I remember my mom taking me to get ice cream here in the summers. The menu is extensive and you're sure to find something to enjoy from the many flavors, treats, sundaes, etc. My issue with this shop is the incredibly slow service. There are usually no more than three people working in the shop at one time, but it seems to take the staff nearly 5-10 minutes per order. It's one thing if they're filling large orders, which does happen, but some folks just order soft serve or hand dipped ice cream and its still takes a ridiculously long amount of time to receive an order. I'm not sure why that is. The inside of the ice cream shop is currently closed to the public, so all orders are taken at the outdoor windows. There is very little cover from the sun, just a couple of umbrellas on two of the picnic tables, so customers have to stand in line with the sun baking their skin (wear sunscreen, folks!) while the line crawls at a snail's pace. It's really unfortunate because the ice cream is great. Just be prepared to wait at least 30 minutes if you visit in the spring/summer/fall. read more

Delicious ice cream. Thankfully when we went it wasn't too busy service was a tad slow but I expected that.

WARNING! NOT FOOD ALLERGY FRIENDLY!!! If you have any sort of food allergies, I highly recommend you getting your life cream from elsewhere. A few days ago, my two boys and a bunch of friend and I went to go eat at The Big Dipper. We have eaten here many times before, and besides the wait being insanely long (regardless of however many in line), we had never had any real issues up until then. My younger son has food allergies, which I made aware to the worker. i asked her what vegan flavors were available and she pulled out a little flyer with all of their flavors on it. There were 4 vegan flavors listed, chocolate being one of them. My son wanted chocolate, so that's what I requested. He started eating the ice cream, and then started to cough and talk funny and said his tongue felt weird. (He JUST turned 3 yesterday, but knows when he's eaten something he shouldn't). I knew immediately that he was given something other than what I requested. A friend of mine went to the window and asked for the ingredients of the ice cream, and the worker said they didn't have them. Then another friend went back up there and demanded to see the tub of ice cream. The owner (i assume) came to the window with a tub of ice cream saying "we don't have vegan chocolate". To which I freaked out and demanded to be told what my child was actually given. Come to find out, he was served sugar free chocolate DAIRY ice cream. I am still beyond angry and upset that this happened. There was NO sincere apology given, and it was more of a "oopsie, our mistake". The lack of empathy and true understanding of how severe their "mistake" was was appalling. If a food place advertises allergy friendly options, there should be SOME knowledge on what the heck they have and the severity of serving incorrect food to someone with an allergy. Needless to say, we will NEVER return here, and I hope this review can help to save other allergy families from experiencing this! Would give 0 stars if possible! read more

Good ice cream but very very slow service there wasn't much people and took pretty long to get other customers orders. Others had already left saying it is ridicules to have to wait this long for some ice cream. read more

The ice cream was good, but the service was not. Had to wait in line for over an hour to place an order. They need to worry more about their customers waiting in line then that door dash orders. Or have a specific person just for those orders. read more

Hershey's brand ice creams. I got a small cup of the the Graham Central Station and it was tasty. Service was good, though it seemed like the girls working wanted to be on their phones rather than serving customers. read more

The Big Dipper - The Big Dipper in Hagerstown MD - Ice Cream & Frozen Yogurt Near Me - Hagerstown, Maryland

If you love ice cream like I do, a must go to. They have tons of flavors, including seasonal flavors. They also have snow cones and such. I ordered a single scoop, the clerk gave me what seems like three scoops. Very generous!! I suggest getting one scoop, I was barely done with mine and still had left over. My husband asked the clerk what was good, her advice was on point. So if you don't know what to pick, just ask, she is very knowledgeable. Great family owned with great service. But there was sooo many choices, be prepared, lol. P.s. they have Vegan options. read more

The Big Dipper - Tons of ice cream choices - Ice Cream & Frozen Yogurt Near Me - Hagerstown, Maryland

See all

My boyfriend of two years brought me here on our first date and it has been a favorite of ours ever since and tonight he took me here to propose! So The Big Dipper holds a very special place in both our hearts. The people are always friendly and the ice cream is always delicious! They have a great assortment of flavors and they have an extensive sno cone flavor list as well. I haven't tried a sno come though because I always want my favorite ice cream haha read more

Let's face it they serve Hershey's ice cream....can't really screw that up! Especially Chocolate Moose Tracks....So why not 5 stars? Service!!! The young girl that waited on us seemed irritated at life in general. The little princess never said a word....never said can I help you or what can I get you or you're welcome (after my 4 kids each said thank you) or thanks for coming or have a nice evening or come again. She did tell me the total bill....so I know she can speak! The large ear rings with the F-word printed in ALL CAPS was a nice bonus for my little ones to see! Classy!! Check out the Maugansville Creamery or Scoop a Licious just down the street. read more

The BEST icecream shop in HAGERSTOWN! Clean atmosphere. Sweet staff members!! And yummmmmmy icecream read more

The Big Dipper - a car parked in front of a building - Ice Cream & Frozen Yogurt Near Me - Hagerstown, Maryland

If I could leave no stars I would. I went there when there was no line. The older lady walked away in the middle of my order so I couldn't even tell her what I want. She slammed down the ice cream outside of the window making it seem like I did something wrong.... then was mad at me when I told her she walked away in the middle of my order. Honestly this is the shittiest customer service I've ever received. And the younger girl working with her was rude as hell to! Will never go back to this place. Also my order started with me asking what flavor vegan ice cream they had since they have signs up saying to ask! Neither the older lady or younger one could tell me even after checking the back freezer. "Chocolate I guess. " I wouldn't come back if someone offered me a million dollars. read more

I ordered soft serve ice cream and the girl put it in a cup. A CUP? She didn't ask if I wanted a cup or cone. I never had soft serve in a CUP from an ice cream store as the standard type. When I asked if they had cones, she said yes and didn't offer to change it. Okay, whatever. We made a mental note to specify a cone next time. Got out to the car to eat my soft serve and it had a sour taste. Thought about exchanging it, but I didn't want to get another sour ice cream. This was a horrible ending to a birthday celebration. Had been there before and it was okay, but not this time. They have lost my family's business. read more

My dad and I had the unfortunate experience of being subjected to The Big Dipper's atrocious customer service and very unappealing uniform policy. When we stopped in the girl that waited on us was wearing mesh basketball shorts....talk about unprofessional but that's not even the worst part. For some reason the few times we've been there we've always had to be the first person to greet the employees...isn't that their job? Also, I noticed that when we start placing our orders the employees usually look disgusted and irritated that we're even there! I'll be sure to never take my dad in there again, and I certainly won't have any trouble finding the same hand dipped ice cream at any grocery store within a 2 mile radius. How has this place been open for this long? WOW read more

This shop has excellent ice cream & other sweet treats. Inside and outside seating will satisfy everyone. My family used to live a couple miles away, but now live in Chambersburg. But every time we are in the Hagerstown area, we stop in! read more

The Big Dipper - a sign for the ice cream parlor - Ice Cream & Frozen Yogurt Near Me - Hagerstown, Maryland

Let me start of by saying how much I love ice cream ! Stopped at the Big Dipper with my team today. They were out of rainbow sprinkles! What kind of ice cream place doesn't have rainbow sprinkles. Also the girl working was angry at the world. When I asked her what her favorite ice cream was she said I don't like ice cream. Then we asked to taste chocolate sprinkles because we never had them before and she rolled her eyes. Needless to say I won't be going back. read more

The best ice cream around!!!! They have a huge assortment of flavors and you have to try a lollipop. Enormous scoops and the taste is amazing. They are so good that they always have a line to order. read more

Great ice cream, great service. It's a small place, but a hidden gem. We stopped in on a rainy day and had a wonderful family dessert. I would recommend if you are in the area. read more

My favorite Hagerstown ice cream shop!! Lots of flavors to choose from. Love the waffle cones and assortment of toppings! Stop by and try it!! read more

This place has been here forever and still going strong. Worth the long wait on summer weekend nights with the kids

Great Ice Cream! It tastes homemade even though it is not. They make the waffle cones and bowls fresh every day and the smell is enticing. The interior is small and clean with a few tables but on a sunny day we just choose one outside. read more

Great place to bring the family for ice cream! Reminds me of getting ice cream from Dumser's in Ocean City. I will definitely come back!

Took the kids for some ice cream. Really great service allowing the kids to try before picking. Great selection of Hershey ice cream. Wonderful local establishment. read more

Stopped by to check it out... some people sitting outside at the tables, others sitting in their cars. As my husband and I got out of our car people kept starring at us. We went in and the place had a super strong smell of a cleaning solution... Kinda nauseating. The woman behind the counter she too starred at us... we decided to leave. I was so uncomfortable being there and the smell inside was enough to make a person sick. I don't know what the deal is there but never again... there are many other places for ice cream without the strange behaviors... So rude... read more

I was in this ice cream store with my children this summer. To start off with the place was filthy. The tables had ice cream and smudges all over them. They were sticky and gross. Therefor we sat in our car. Next, The girl that waited on us was very rude. She acted like she couldn't wait for us to leave. Every time we asked for a sample, she rolled her eyes and gave attitude. She was also dressed very inappropriately for a food place. She was wearing a dirty t-shirt and basketball shorts. This is something I would expect someone to wear to bed, not to work. They product that we bought was just okay. Hand dipped frozen hershey ice cream can only taste so good. It's almost like the stuff I have in my freezer at home except when I serve it I'm in a clean Environment and not dressed like a hobo. Thanks for trying big dipper but next time I think me and the kids will just go get Ice cream else where. read more