no shade to any of the other reviews but each time ive gone there they've always been so kind? the staffs ive met were very sweet, i went today for some watermelon flavored with strawberries yeah they don't let you self serve but idrc that much, anyways i warned her i liked a lot and she just took the cup and told me when to stop pouring bc its so awkward saying more but ty to that one staff they have a fish tank, board games, and seatings by the windows which is nice i dont understand why this place has such a low rating, but i love it regardless, sweet people :) read more

The owner openly discriminates against disabled customers. He will argue over your disability and ask questions that are not legal. The owner also has seems to have anger issues and maybe even issues with women in general. I choose not to support this business. I suggest taking your business elsewhere. read more

we're visiting Houston and I decided to take my sister into the berry bar on a Tuesday (and that's most definitely my fault) my sister is disabled and has severe episodes that are debilitating and cause fainting and collapses and subsequently has a fully trained medical alert/mobility service dog to prevent her from severely injuring herself and to alert of her status. When we entered the berry bar we were greeted to the kind face of a woman at the front and the not so kind face of the owner who in no uncertain terms (against ADA guidelines) told us that my sisters service dog that she needs every moment of every day cannot enter the facility and proceeds to yell at us that there's no service dogs allowed (against ADA guidelines and rulings by The Doj) and that the service dog would have to stay outside he followed up with a very angry tirade that caused my sister to walk out of the establishment and immediately have a medical episode my mother was with us and proceeded to go in and alert the owner of the distress he caused. the owner, proceeds to slam his fists on the counter and say " I didn't make anyone upset" the atmosphere was nice and needless to say we didn't try the froyo because the service was bad enough and it made us want to "fro go away" If anybody ask us if we would go back again I would definitely say fro no read more

Honestly, I didn't even know about the bad reviews before I came in the lady told me hello attended me really nicely when I first walked in I got the yogurt I wanted (even as a first time customer) and their was no problem, only thing that did get me was how the lady in the front gave me the servings when it came to fruit n chocolate but that's okay I get it some people are just messy and don't know how to pick up after themselves or put anything back in it's spot, I got what I wanted and then I paid and everything turned out really good, even if it turned out good for me some people js have their preferences and most are adults are children in this economy. so it's understandable how there's this many bad reviews. read more

The Berry Bar - chocolate, watermelon, raspberry, coconut yogurt w/: gummy bears, white chocolate, strawberries, mini marshmallows, and caramel. - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

We typically come to this "plaza" for family dinner as many local families do. If I'm not mistaken The berry bar is the only dessert place in the area and that's why the customer strategy amazed me. The ownership/management is terrible they are terribly RUDE. First it's a frozen yogurt place. If anyone has been to a frozen yogurt place you know it's self-serve. This place does not believe in sample cups. Which okay I can get past that but their thing is "grab a cup serve the yogurt you are interested PAY for it. If you don't like it do it all over again" the toppings ... you may not touch them ur self someone is there to serve them for you. The owner yelled at us over placing the levelers all the way up on flavors WE SID NOT EVEN USED!! and on top of it all he asked for a tip after their horrible service/attitudes Just skip it better stuff with amazing service down the road. We will not give them business anymore. read more

the workers aware so sweet and it's amazing!! i love their drinks and everything even their location is great

Soooo I didn't read the reviews before going, but I definitely experienced the whole "read the sign" treatment. HOWEVER... as someone with severe OCD, I actually prefer this format. I love knowing the items are well attended to and not mushy or days old like the froyo place nearby (super gross!!). The owners and the employee running the shop operate it stricter than the army -- and you know what? I actually kind of love it. Environment looks and feels clean. The employee periodically checked on the machines which is a good sign. My husband's order was brought to us directly despite that there was a line- speaks volume about their "hospitality". I understand if the strict treatment may offend others but people like me respect it and very much prefer this. read more

The Berry Bar - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

We didn't even eat the yogurt. We were first time customers and asked to sample a flavor. They stated their policy does not allow for samples. My husband and I said okay and just decided to try a different place. As we are walking out, quietly mind you, the owners start telling us we can't just get free stuff and have to pay for yogurt in a room full of customers. I have truly never been talked to like that by an owner and am shocked they can get anyone in the store with that attitude. read more

The Berry Bar has the rudest workers I've ever encountered. From the moment I walked in, the staff was dismissive and unfriendly, acting like customers were an inconvenience. For a frozen yogurt shop, it's especially frustrating that you can't even serve yourself--they control the entire experience, and somehow still manage to make it uncomfortable. Basic courtesy and professionalism were completely lacking. There are plenty of frozen yogurt places with better service. I won't be returning. read more

The Berry Bar - Terrible Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

My family tried this place for the first time. The froyo was fine. However the staff, the woman and man I'm assuming were the owners. Controlled the whole situation and were very frantic. We had 3 children with us so they were taking some time designing what toppings they wanted. Felt like we were being rushed the entire time. The staff has to put the toppings for you, which is fine. But there was so much unnecessary chaos. Not a friendly environment. read more

I wanted some dessert after dinner and stumbled on this place after looking at maps for some nearby icecream/froyo places. All of the froyo dispensers had signs on them that stated that customers could not take samples of the froyo flavors with the cups provided because it was unsanitary. I thought that the sign meant that we couldn't get our own samples using the big cups so I asked if there was different sample cups like other places have and if a worker could get the sample instead. The lady at the front started screaming at me that I should've read the sign and that it said no samples allowed and that it was unsanitary. She was unnecessarily rude, and the male owner came out to say that they don't offer samples (which is 100% fine- she didn't have to be rude about it). While I was looking at the different flavors to decide which one to get, the male owner came up to me and started boasting about how he has been in the business for over 20 years, has multiple froyo locations, how he makes his froyo fresh everyday, and that its the best froyo shop in the area. When I got my froyo flavors from the dispenser, the lady in the front came up and started immediately yelling that the handle wasn't up all the way (which it was). Then the male owner told me I couldn't scoop my toppings because it was unsanitary and they did it for me (which is also fine, I don't mind). While I was eating my froyo, the male owner came outside and continue boasting about his froyo shop and how it was the best. Honestly, the froyo wasent that great. It was subpar at best. The flavors all tasted not great, I got the Strawberry and Cheesecake. The froyo consistency was somehow grainy and liquidy at the same time. It melted quicker than usual froyo and was like flavored watered down milk. I would not come back, the lady worker and male owner were both rude and made me feel really uncomfortable. It was not a welcoming environment and the froyo lowkey sucks. read more

The froyo is great. I do not appreciate the owner holding my bowl and telling me I'm going to spill repeatedly. He also accused us of not cutting off machines, insisted mine would fall, and demanded he spoon our toppings. If you can't handle a few drips, which we did NOT do, don't open a business! I'm 58. I ran an ice cream shop in my twenties. I know how to operate ice cream machines, in a clean manner, while being welcoming. You do not. You are ridiculously rude and condescending. We will buy frozen treats elsewhere. read more

Such a nice break from Jeremiah's! The froyo was great & plenty of flavors to pick from. The service was above & beyond, super clean & friendly! Will be bald with our friends & family! Plus you can't beat the view. read more

Always impressed by how fresh their fruit is every time. They have such good yogurt flavors and amazing toppings as well. Staff is amazing and so nice and helpful. They have some table games inside and a tv playing movies read more

The Berry Bar - a bowl of fruit and yogurt - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

Great atmosphere for kids and families! The place is always very clean and welcoming. We come atleast 4 times a week and we love it here!

This yogurt is always perfection and the owners are amazing with high standards for excellence and cleanliness. If you follow the instructions for cleanliness during the self serve process, then you will fit right in. Enjoy!! read more

Do not listen to the bad reviews of this place! I have been going here for years (probably over 100 times) and the food is so good, the owners are so nice like some of the nicest and wholesome people ever, it is a little weird when they look at the cameras to make sure people don't steal but I've seen kids and adults alike try and steal frozen yogurt but they are seriously some of the nicest people I have met, the frozen yogurt isn't expensive at all, way cheaper and healthier then menchies. Seriously this place is so so good, there's a reason everyone loves to come here. 100/10 seriously the best hangout place ever read more

This is definitely my family's favorite place to go!! My 3 year old grandson will not allow us to ride past without shouting we have to go to the smoothie place!! we visit at least 2 or 3 times a week!! extremely friendly and sweet staff!! I recommend them as the best on this side of kingwood!! I love this place!! read more

Second time in a row to get scolded by owners. They watch on cameras. If you don't dispense the yogurt perfectly, the woman yells immediately. Then, you get reprimanded by the man. After that, they ask you for a tip! I will not be back. read more

The staff is so friendly and remembers every customer they have! Not to mention the amazing flavors of both the frozen yogurt and smoothies etc. Honestly the best place when you need a cold snack and a warm welcome! read more

Owners very rude. They watch the cameras anytime someone gets yogurt, and will immediately correct kids if they do something they don't like. I come here with my kids and EVERY-TIME they treated them horribly and like an inconvenience. Every time I have gone they have had horrible attitudes especially when you have questions. Will NOT be going back there because of the HORRIBLE customer service. Do NOT go there, many other froyo places nearby. read more

7 minutes ago NEW Yogurt is good, but staff/owners are rude. The male owner treated my family (African Americans) like we didn't belong and was rushing us. The female owner/staff was rushing us on our toppings. When our child went to look at the yogurt, the male owner ran over saying "adults serve only" in which my child was just looking. Then he was talking to me crazy and like I couldn't read. Another family came in with their kids, he said nothing all and all the kids ran to the yogurt machine. (White of course) These owners/staff are prejudice and we will not be back! read more

My nephew wanted to come here, so we stopped in and I've never been here, so I wanted to sample at least 2 flavors before I made a whole bowl. I went up to the guy at the register asking if they had sample cups, and he immediately said NO, WE MAKE FRSSH EVERYDAY, ITS THE BEST,EVERY FLAVOR. Bruh, if he's the owner, how does he stay in business. He's the rudest froyo owner I've ever come across. No way will I ever spend my money there. There's plenty of other froyo places that WILL let you sample because they aren't penny pinchers! read more

$32 for 2 cups of yogurt !! hiway robbery... needless to say we wont be going back there again

I may not visit again.. My mom was trying to rotate there condiments and accidentally turned the knob a little and some m&m's fell out The owner??? Got upset and gave us an earful of "those cost me money, I don't have much left of that. The shipment for that is low and I can't order anymore" We apologized and said sorry.. we felt bad because of the 'it takes time for shipment and supplies' but honestly I know a business is hard.. but it is what it is. Lose some gain some. Move on.. Sadly I wanted this place to be my regular maybe in a next life I guess I gave a one star on the customer service.. Yogurt was okay.. read more

The froyo is fine; the people are RUDE. My daughter accidentally dropped an empty cup, and I told her to throw it away and get a new one, as anyone would do. The people there yelled for her to wait as she was at the trash can, which I thought was weird, but she threw it away too quickly and they said, "it's fine" and we kept going. As we checked out, the man told us that next time we ever drop a cup, give it to them because sometimes people come in asking for water and they use those cups. Sooo runners--don't ask for water from them because they very well might give it to you in a dirty bowl off the floor. As we were getting toppings, they were rushing my daughter and wouldn't even give her a chance to think (it was empty in there, we weren't holding up a line or anything). My daughter's yogurt was just barely hanging over the edge of the bowl like it does for pretty much anybody...it wasn't a mess at all, not dripping or anything, and the lady had the nerve to tell my 8 year old daughter that she needs to "be more patient" next time so that doesn't happen. I'm seeing similar things in other reviews. These people need to stop addressing people's kids and only talk to the parents when they is a legitimate problem. read more

The owners are amazing and so helpfu! The acai bowls are so good and the fruit is fresh . I would also recommend the coffee so yummy !

Wow! Decided to partake in some froyo after dinner. Walked in and there were a few family already sitting, and it seemed like a nice environment... we couldn't be more WRONG. We notice there was no way to sample, and decided to put a little in a cup to try before committing . We thought it was all fine until the manager comes from behind us, and proceeds to treat us like children. Yelling " if you don't like sour don't get sour we DON'T do samples here." And immediately blamed us for a mess on the floor we didn't make. We felt so awkward and didn't want froyo at that point, but decided it would way more awkward to leave. So when making our second attempt to get froyo the owners wife felt the need to scold us too. Telling me to pick a basic flavor like chocolate or vanilla, the audacity. The checkout process was even more awkward as they felt the need to continue to criticize our topping choices saying "if you don't like sour froyo why do you like sour candy?" That's wild. After all that they had the audacity to turn that iPad around and ask for a tip...okay. Embarrassed. Insulted. Belittled. Not gonna lie the froyo was kinda bomb but trust me it's not worth it. read more

Love this place! Service is wonderful and everything on the menu tastes amazing! Hands down the best place for some yogurt or a cold smoothie. read more

My son and I went yesterday and were about to grab some Reese's with the sooon and then the guy was SO RUDE saying "Nooo we hve to do it" but seriously did you had to be rude like that and make that expression. Won't be going back again. read more

We have been loyal customers for years. Today, I was helping my 10y old to get some ice cream, I dropped some ice cream by accident and the new manager came to correct us in a rude way. I told him it was an accident but he kept going and going talking to my daughter .... The place was almost empty. They lost our business for being so rude. It's an ice cream place mostly for kids as customers, keep that in mind. read more

Great froyo spot in Kingwood! Nice location on the waterfront, too. We took our kids for a weekend treat and everyone was pleased. The customer service was awesome and they are very kind. Some froyo spots tend to be dirty, but this was an extremely clean environment. read more

Will never ever have my children come to this location. I am not sure if the woman onsite is the manager but completely rude, and her behavior is totally uncalled for. I will report this to a corporate office. Very prejudice at this location. Just appalled at the service here. read more

I absolutely LOVE The Berry Bar! My husband stopped here one night because he wanted a smoothie and it came up on his phone maps. They had an avocado smoothie on the menu, and I being an avocado aficionado had to get one. I happily sent him there. The avocado smoothie was delicious! I hadn't found a good one since I left California 8 years ago. The place I used to get it from was a small Vietnamese place so I wasn't sure I'd find something again. The Berry Bar proved me wrong. If you're an avocado fan I recommend you try it. You have the option of adding boba as well if you enjoy them. My husband has gotten the piña colada boba and since our first visit I have gotten the Mangonada (extra spicy) and Vietnamese iced coffee. All were amazing and delicious. I am going to stop and say it here: I'm addicted! The prices are reasonable for and smoothie bar. Aside from smoothies and milk teas you also have the option of getting frozen yogurt or an açaí bowl. I haven't tried any of those but have heard great things about those items. The place itself is very cheerful and bright. There are a few games like Jenga and checkers available to play with while you wait or hang out with friends for a bit. I think my favorite thing about this place, though, is the owner. She is so welcoming and super sweet. It's always a pleasant experience when I do stop by for a treat. If you're a fan of boba milk teas, fro-yo, or açaí bowls I highly recommend a visit to the Berry Bar. You won't be disappointed and who knows? It may be you're new favorite smoothie place. Next thing you know you'll be making the trek to the area just for that drink...probably more often than you care to disclose. I know I do! read more

The Berry Bar - Vietnamese iced coffee...right before it slipped out of my hands and exploded all over the pavement. It was delicious while it lasted, lol - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

They are wonderful? They had just closed since the hours in Maps was incorrect and they graciously still took my order. Cannot wait to go back. read more

This is a nice and clean frozen yogurt store with bubble tea. What my favourite thing here was its açai bowl! It comes with an assortment of fruit toppings (from the froyo bar), coconut shavings, granola, and honey. The staff here are friendly and they have plenty of froyo flavours and toppings. read more

The Berry Bar - Ice Cream & Frozen Yogurt Near Me - Houston, Texas

It's delicious- - - Everything is delicious. My friend knows the owners here, and they are so sweet & accommodating! I've had the smoothies--at least for right now. Oh! And some sort of coffee (I cannot remember what it was called). I would definitely recommend The Berry Bar to anyone. The tropical flavor of the mango/papaya/pineapple drink is spot on. They do NOT skimp on flavor. And! They have an aquarium! I love fish, so much I have some of my own aquariums. It's a very clean facility even at the end of the day. read more

My husband and I were scolded by staff members twice in the 5 minutes we were there for wanting a sample and being wasteful. I get they want to make as much profit as possible, but there are ways to ways to speak to people that do not come off as condescending and flat out rude. They lost at least $20 on us and no telling how much more on other customers per the other reviews. read more

Worst frozen yogurt in the Kingwood area. I got 4 flavors and all tasted almost the same, only the color is different. Also, it taste more like water than yogurt. read more

Finally Frozen Coffee Tapioca in Kingwood! Great taste and price! Frozen yogurt and drinks are tasty. Conveniently located near the lake so you can enjoy the lake view with your froyo and drink outside! Definitely coming back and recommend it! read more

The Berry Bar - Kids enjoying their froyo - Ice Cream & Frozen Yogurt Near Me - Houston, Texas