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    The Automaster BMW

    2.7 (11 reviews)
    Closed 8:00 am - 6:00 pm

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    6 months ago

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    1 year ago

    great service interaction with the reps, along with a timely repair line. thanks to the techs.

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    Vermont Auto Service - Business logo and parking lot

    Vermont Auto Service

    (9 reviews)

    It's honestly such a shame, I wanted to like this place and leave a solid review but I was sadly…read moremistaken. Buying the truck was awesome, great communication, and a super quick and easy process. Warranty was purchased with the vehicle and paid full price (over $22,000). In the first month I owned the truck, typical used vehicle stuff happened, they sorted it out for me no worries right? 3 weeks after I bought the truck the transmission completely failed after having just put just over a thousand miles on it. Slipped out of gear in third, then completely lost power and knocked and went into limp mode. It's a known issue on these trucks that CDF drums fail. I bought the truck to my local transmission shop and they confirmed exactly what I thought it was. Remember how I bought warranty? Ha well it only covers a maximum of $5500 of parts and Labor and the transmission repair/replacement was $7500. So here I am $2000 out of pocket. There I was thinking maybe they'll cover the repair or at least help me out, pffft not a chance, gave me a whole spiel and every excuse under the sun saying that these "shops", are not trustworthy and they're charging me too much and so fourth. Marin told me he had just sent a 10 speed to get rebuilt, and that he might be able to help. He also said "oh I'll also see if my mechanic wants to do it", no offense mate but that alone is just bullshit. If a customer buys a vehicle from your business, you should make time for your customers or at least make an effort. I ended up replacing the transmission at my expense with no help from these con artists. No communication has been made with me, let alone they ghost my phone calls, and want nothing to do with me or the truck. Do not buy anything from here they are selling used garbage that isn't worth the money, don't be fooled by the price. If you do, bring someone who knows cars or the car inside and out because they're a bunch of liar's (not the mechanic who fixed the wiper arms he seems like the only one with some integrity). Stay away from here get a certified vehicle it's worth it!

    Sold me a dud, been stranded 3 times now and you guys tried to fix the problem, 3 times each time…read moreyou guys say you fix it, in reality it's never been fixed. You guys have the worst cars I've ever seen. Nothing but trash. Horrible business needs SHUT DOWN. Wasted 8k on a car from you guys.

    Autohaus

    Autohaus

    (2 reviews)

    These guys are the best. You bought a nice car and dealers are rip off's as we all know. They make…read moretake longer than a dealer to do your repair but parts are hard to get these days. Audi's are their specialty's. I have purchased several cars from them over the years and have never been disappointed.

    I brought my car here for several years and always paid my bill as soon as it was ready. It was…read morealways ok, nothing impressive but the repairs were generally made as I asked for them to be although waits were usually quite long, which could at times have to do with the availability of parts for the older car I have. This last time Pete Flag had my car for almost a month, and it seems to me he did more to sabotage it than fix anything, and it cost me just shy of $600. This included an oil change, which he charged me $80 for, yet when I got there to pick up the car it was over filled by at least 3/4 of a quart and the oil was not new oil. It was already used oil! I had told Pete that I was going to be looking to sell the car when I had been making the appointment for it. From that point forward he did everything he could to get it from me for next to nothing, knowing full well how money and parts I'd put into it over my almost 9 years of owning this car now. He fouled my spark plugs from running the car in the yard for hours and hours, so that when I went to pick it up it was again, not starting, like the original problem that it had been brought there for. I had to go and buy my own spark plugs and install them in his lot because this was the 3rd day in a row after I had paid of not being to drive the car away. Pete Flag is a hack mechanic, looking back I now realize that he never did the kind of job a real mechanic would do and button things down nicely. He is a used car salesman masquerading as a mechanic. He tried to get my car by calling me claiming, "Someone stopped in and asked about your car here today, want me to just send it for $2,000?" He never intended to fix it, he intended to keep it there and create more problems with the car, then have me abandon it so he could turn around and sell it for a profit. I truly believe he scored my brake rotors, since I got it back from him there has been something up with the brakes. There are other aspects of his work that are also very fishy, like the hose on top of the engine he "deleted" and left a gaping hole on the top of the engine. And he left my car with the spark plugs out the day I went to change them myself, out in the lot, allowing any dirt to fly in that wanted to. He ripped me off and he is a scheister, I recommend staying away from this spider and his web down on Shelburne Rd.

    The Automaster BMW - car_dealers - Updated May 2026

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