I recently purchased a RAV4 Prime at Heritage Toyota and was knocked out of my socks with the…read morepositive experience. I'm an out of state buyer (VERY out of state), which was no problem for them. They were experienced with this and took care of the extra details. For example they offered me a ride from the airport, they had a temporary interstate-valid plate ready, the gas tank was full and the battery was full. Even in these difficult times of supply (2022) they honored MSRP and did not engage in price gouging. The two salespeople I worked with, Danny and Joe, were both knowledgeable, friendly, and professional. I especially appreciate that they kept in contact with me over the long months waiting for inventory. Even if nothing notable was happening they dropped me a note from time to time to let me know I was still on the list. They let me know when my car had shipped, had arrived at port, was being delayed for a software update, and when it had finally arrived at the dealer. All of this is in stark contrast to the other dealers I had been calling, all of which wanted $5000 to $15000 over MSRP, wanted even more when they found out I was out of state, or refused to sell to me altogether. There were also dealers that claimed no markup but required the purchase of nearly worthless dealer add-ones. One dealer that had me on a wait list just decided to drop me from the list. Heritage did not engage in any of these deceptive practices shown by other dealers. There were consummate professionals who were straightforward, stayed in communication, and honored the terms agreed upon. I whole heartedly recommend them.

Took 2024 Toyota 4runner in for 15K Toyota Care Service. Some items checked off as being completed…read morewere "OVERLOOKED" upon inspection. I had to redo the entire 15K service myself. No need to do business with HERITAGE TOYOTA in the future.

I bought a used 2022 mini cooper jcw in March 2024 from Mazda South Burlington and had a wonderful…read moreexperience. Just came back for maintenance (oil change, tire rotation, and concern about squeaky brakes). I made an appointment for at 9am about 10 days out. And to my surprise I was actually out in less than an hour! 9:53am! Even with an appointment all the other dealerships I've been to take at least a couple hours. THE BEST PART, about 40min into my wait I got a text message from the dealership and it was a video of what the technician did and what he found with the squeaky breaks!! I've never had this type of customer service from a dealership service center 10/10!!!

The experience that I had, watching what my husband had to deal with was crazy. This 3 star review…read moreis a "kind" rating of that experience. I will not elaborate more on this here or any other medium. But 3 stars is most definitely kind, under the circumstances. Mazda was ok/solid, but my experience was by no means a 5 star.

Terrible experience from start to finish. Pressured to buy extra coverage, than charged extra when…read morethe lease expired. I had 4k miles on the vehicle after two years and was charged for excess tire wear. I even bought a five year tire plan for a two year lease. Criminal.

Horrible experience! Wasting a day of work, driving an hour and a half was a big mistake. NY…read moreresidents are not valued here. 1. Given Three different prices that don't match 2. Finance people had nasty attitudes 3. It's run light a high pressured tag team wrestling match to sell you their warranties 4. They don't want anything to do with you once you tell them you're paying straight out or have financing in hand. They want that fee to run through their banks and once that is gone they could care less if they sell you a vehicle. 5. Falsely advertising wrong mileage all over the internet. Car had over 4000 miles more 6. The screen for camera was broken and would need to be fixed before taking home 7. The only dealership we visited today where we had to chase someone to assist us and they clearly could care less if you buy a vehicle from them. After several hours we had enough and walked out on a vehicle we were all set to purchase. Don't waste your time, their attitude is they don't need your business!

Burlington Mitsubishi has been a part of my life for 15 years, and I truly couldn't be more…read moregrateful for the people there. Tim and Tyler upstairs, Dylan, Chris, and the entire maintenance team downstairs have treated my wife and I with genuine care every single time we walk through the door. It's rare to find a dealership where you feel seen, respected, and valued -- but that's exactly what this team has given us year after year. Their honesty, fairness, and kindness have meant more than I can express, and the incredible cars and deals we've received are just the icing on the cake. Burlington Mitsubishi isn't just a dealership to us; it's a place we trust wholeheartedly. Most recently we needed to upgrade our 2 car fleet due to family expansion and an unfortunate accident. Tim and Tyler went above and beyond to get these deals together for us, faster than we expected and at incredibly fair rates, while maintaining their impeccable customer service. We could not be happier with our experience(s)!

First of all, the staff is tremendously qualified to address any and all concerns. They are…read moreknowledgeable, well prepared, and eager to go out of their way for the customer. The dealership owner has his thumb on the pulse of every aspect of the business. I actually left the dealership where my vehicle was purchased because of Burlington Mitsubish's reputation. I was so impressed that we brought our daughter in to meet the owner. She then drove home in a new vehicle. bottom line: this is the way customer service use to be and the way it should be. Thank you Burlington Mitsubishi.

The service agent said everything that the 3rd party warranty wouldn't do. He called them then said…read morethe diagnostic and party and labor to repair the vehicle is covered. So why didnt the mechanic fix and replace the part!?

We couldn't be more disappointed, and we might even have to file a Lemon Law violation. My wife…read morepurchased this 2021 Ford Explorer approximately 5 weeks ago from Key Chevy in White River Jct. VT (we live in Essex, VT). She had the TPMS sensor go off within 20 miles of returning home. Additionally, the high beams didn't work nor did the left turn signal indicator. The vehicle had a new VT state inspection sticker on it and has now been serviced at Key in South Burlington as well as Heritage Ford twice. The problems are yet to be resolved. All this over a couple parts that cost a few hundred dollars. This is one of 4 vehicles we use for our business, and you can bet that Heritage Ford and Key will not see any further vehicle sales from us again. The lack of customer service is terrible and the excuses as well as delays are endless. As a business owner myself I would NEVER put a customer through this much. The vehicle has spent more time at service repair locations than with us! I highly recommend looking elsewhere for your next vehicle and avoiding repairs at either of these dealerships at all costs. We hope to avoid arbitration, but that's looking unlikely at this point. Sam Smith

2023 Wrangler I purchased in VA had a random radio issue. I didn't have an appointment just walked…read morein on a Friday. Just so they could witness the radio issue. I had a similar tore issue with a Chevy and the dealership across the street refused to even look just made an appointment for 3 weeks.... And of course the issues wasn't acting up then. Took months to get taken care of. Jeep took a look as I asked, and set up appointment for repair. Simple. They were understanding and willing to help. Oh yeah-and they had coffee!

Dodge Service First of all the positive: they are friendly;…read moreyou can get your care in for service within a reasonable amount of time, they have lots of mechanics, and they have a nice waiting room with BR, drinks, snacks & tv. Now for the cons: I recently had an alterantor place in my Dodge Promaster van. As I drove away, the battery light came back on. I brought it back to the shop and they spent another few hours trying to figure it out (they suspected the TCM), which they charged me for and assured me the battery and the alternator are good, but they didn't know what the problem was. It would take further diagnostics. I took it home anyway because their hourly rate is painfully high. After checking several alternative service place, I was unable to find someone who wanted to deal with the electrical system so I brought it back to Goss dodge. After another several hours, they found the new alternator was defective. It was replaced and the battery light went out. I was charged for another few hours of diagnostics. I was surprised they went to an autoparts store and used after market parts and surprised they passed all these extra hours of work on to me. Will I use them again? Only if I don't have an alternative. I would think a mechanic who has undertaken extensive training under DODGE and has access to their computers, identifying a faulty alternator they installed, shouldn't have taken hours or taken me to the cleaners!

Shout out to Freedom Nissan! And, an embarrassing confession about being stubborn. :(…read more First time driving a Nissan-love it! First time leasing-love that too! After decades of owning cars-mostly Prius to more easily drive around Northern VA, I decided to get an AWD when my last Prius needed to be replaced. I was convinced there was only one brand to look at-a non-Nissan brand. I am still kicking myself over my narrow view and stubbornness. I drove that non-Nissan for almost 2 years and then decided I did not want to continue making large payments for 4 more years so I started considering leasing. This change was scary for me. I am now driving a Nissan Kicks and I look forward to driving. It's fun! Plus, the car (Kicks SR) has all kinds of bells and whistles I would not have been able to afford in the other brand-the brand I stubbornly told my younger self I had to have. I never really looked forward to driving that other car-it didn't feel fun to me, but I was okay with that. Driving my Kicks reminds me of how much I really like to drive. I am so glad I finally found an open mind. Leasing a Kicks is pretty great! Thank you Samantha for being very patient in capturing my "must haves" and showing me several cars. And thank you Shain for making a typically confusing, impersonal, lengthy paperwork process more enjoyable. Together they helped me get a car and leasing deal that are a perfect fit for me!

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

Great service ! I drive professionally and came here last…read moreweek for a walk in oil change. Unlike the nearby national chain, they answered the phone, I was instantly greeted by a mechanicon arrival, and then again by the receptionist. And then a quick oil change -- all told I was there 35min. And they do more! I'm here as a walk in again, this time for a leaky tire repair -- same experience. Immediate attention, back on the road quickly (45 min) I will definitely be back!

This location is completely incompetent and unprofessional. They damaged my SUV, caused an oil…read moreleak, and then denied all responsibility by claiming the damage was already there. They were the absolute last ones to touch my vehicle.To make matters worse, the staff--especially the woman in all black--was incredibly disrespectful for no reason. When confronted about their mistakes and their attitude, they suddenly had nothing to say to my face.Look at the other bad reviews; this place is full of untrained, incompetent staff who do not know how to handle cars or customer service. Do not trust them with your vehicle. Avoid this location at all costs. I comfronted them all outside the establishment to be disrespectful to my face not one came out Dont be disrespectful if you cant back it up!!! You mess with the wrong one!

Just purchased a 2025.5 Q5 (IYKYK) from Trevor and it was a WONDERFUL experience from start to…read morefinish. Began online and Trevor was super responsive without being a nuisance, which is a fine balance in sales. Whole deal was worry free; straight forward and transparent. I felt respected and appreciated as a repeat customer and I feel we negotiated a fair trade and deal. After the sale, Trevor followed up with me to be sure tech was all working the way I liked, helped me change settings to my preferences and made the new computer system easy to navigate, even from a boomer point-of-view. Trevor also helped my daughter set up her MMI in the 2021 Audit I passed down to her. Above and beyond sales experience and highly recommend reaching out to Trevor for your next Audi!

I'm incredibly disappointed that Mike Hughes and the leadership at Audi South Burlington have left…read moreme with an unfixable defect on a brand new $70k Audi Q6 e-tron. After three service visits, an official written refusal to repair the heat pump, and a "we'll look into it" two months ago the heat pump is still buzzing. I've been forced to file for state arbitration because of total lack of support. I expected better from Vermont's hometown Audi dealer.