I'm a bit surprised at some of the comments embedded within these less favorable reviews. I have a…read more'73 Mercedes 450 SL (been in our family since it was new) that Imported Car Center maintains. If you are familiar with them, you'll appreciate that, for their time, these cars are relatively complex. In all sincerity, Arlo's shop is staffed by the only people I've encountered who actually have the expertise to work on the more complicated systems in the car (fuel injection, etc.) - to include Mercedes dealerships (shame on them, by the way - if you're going to brag about your brand's heritage, you should at least invest towards staffing that can work on the classics you've produced). Furthermore, I've yet to experience anything other than a fair shake from ICC on pricing. Early on in my life, I also owned a Jag XKE. I knew a lot about that car, and could do most of my own repairs. I can tell from talking to Arlo and his team that they know their way around vintage Jags as well. Well .. to each his own/her own, I guess. I won't be taking my car anywhere else.

This is a review of the service department…read more If you have a weird or obscure car by Vermont standards this is where you go. I have a 1997 Jaguar XJ Vanden Plas that is a joy to drive but I have had many niggling issues with it. Arlo Cota and his team sorted me out in a matter of days. New battery, rear brake rotors and pads, and an electrical gremlin that was keeping the right front headlight from lighting fixed for a total of $1200. That included a fresh new VT safety inspection. Also, the shifter position sensor was getting a little janky and the car sometimes wouldn't start because it didn't know it was in Park. They fixed that. I am looking forward to ICC working on the hydraulic system in my 1987 Rolls. They did me right on my Jag and they'll do me right on my PMC. There are some haters saying Arlo is a shady guy. I disagree. Those people want to drive a distinctive car but get resentful went it costs them more than driving a Camry. I bought one of my first college cars, a 1984 Jetta, from Arlo, and he took good care of me then as he does now. Rob the service writer is also a peach to deal with. Super nice guy. Got a Peugeot? Citroen project? Old fiat? Alfa? Bentley Turbo R? These muhfuhs know what they're looking at. They're the only people in this area who do. If you have an Audi, Subaru, or BMW, I recommend Nate's Automotive in Essex. But if you have something that's weird to others but beloved to you as a regular driver, take it to Arlo and his team.

It's honestly such a shame, I wanted to like this place and leave a solid review but I was sadly…read moremistaken. Buying the truck was awesome, great communication, and a super quick and easy process. Warranty was purchased with the vehicle and paid full price (over $22,000). In the first month I owned the truck, typical used vehicle stuff happened, they sorted it out for me no worries right? 3 weeks after I bought the truck the transmission completely failed after having just put just over a thousand miles on it. Slipped out of gear in third, then completely lost power and knocked and went into limp mode. It's a known issue on these trucks that CDF drums fail. I bought the truck to my local transmission shop and they confirmed exactly what I thought it was. Remember how I bought warranty? Ha well it only covers a maximum of $5500 of parts and Labor and the transmission repair/replacement was $7500. So here I am $2000 out of pocket. There I was thinking maybe they'll cover the repair or at least help me out, pffft not a chance, gave me a whole spiel and every excuse under the sun saying that these "shops", are not trustworthy and they're charging me too much and so fourth. Marin told me he had just sent a 10 speed to get rebuilt, and that he might be able to help. He also said "oh I'll also see if my mechanic wants to do it", no offense mate but that alone is just bullshit. If a customer buys a vehicle from your business, you should make time for your customers or at least make an effort. I ended up replacing the transmission at my expense with no help from these con artists. No communication has been made with me, let alone they ghost my phone calls, and want nothing to do with me or the truck. Do not buy anything from here they are selling used garbage that isn't worth the money, don't be fooled by the price. If you do, bring someone who knows cars or the car inside and out because they're a bunch of liar's (not the mechanic who fixed the wiper arms he seems like the only one with some integrity). Stay away from here get a certified vehicle it's worth it!

Sold me a dud, been stranded 3 times now and you guys tried to fix the problem, 3 times each time…read moreyou guys say you fix it, in reality it's never been fixed. You guys have the worst cars I've ever seen. Nothing but trash. Horrible business needs SHUT DOWN. Wasted 8k on a car from you guys.

I had a great experience with this shop. They replaced my brakes and rotors and completed a…read morethorough inspection of my vehicle. The team was professional, and took the time to explain everything clearly. The work was completed promptly, and my car now drives like a dream. It's refreshing to find a business that provides quality service without any pressure or surprises. I would definitely recommend them to anyone looking for reliable automotive service, and I'll be returning for future maintenance.

Recently purchased an 06 Camry from Williston Economy and could not be more pleased. Have bought…read moreseveral vehicles over the years from them. Friendly and Patient staff who are extremely knowledgeable. Serviced and Detailed right at this location!

Adam, his Dad and staff at Earthy Cars offer a personal small town atmosphere to their business…read more We, as a family with 4 cars (some bought and sold there) have had this very unique service for 3+ years. They have integrity knowledge, skills, and above all ability to answer questions, make an appointment and offer support at a moments notice. You need to find another service area as you can Buy, get all Service/Maintenance and Sell/Trade all in one area. Thank you Earthy Cars. Erik, Josie, Jonathan and Chad Bateman

I've been wanting to buy a car from them, a 2025 Subaru Forester they've had advertised almost a…read moremonth. I've called and left several messages. I've tried contacting them through their website and they NEVER respond, I tried contacting them numerous times through Facebook marketplace, they never respond. they NEVER call back. I live 4 hours away so it's imperative I speak with them. as far as I know, they're probably out of business.

My first experience with Champlain Valley Auto was getting the Vermont state inspection. It cost…read more$5.00 and was done quickly. The people I talked to were nice and professional. The next experience was getting snow tires. I called another store to get snow tires and could not get in contact with anyone. Champlain Valley Auto came to mind. I talked to them about my car and they gave me two options. I was new to Vermont and they could have taken advantage of me selling me the higher priced tires. But, they asked questions about where we drive and told me the lower cost tires would work for our needs. When I went in to the store, the woman working took me to the tires, showed me them and gave me a story of her experience using them. I was happy with my purchase and still am. I will continue to do business here.

I took my car here a few times for oil changes and things were fine. Then I had them do an…read morealignment. Big mistake. Horrible experience. Horrible customer service. They lost a keyed lug nut and the key. They did not admit to it. They refused to take responsibility once I brought it to their attention. They lied that they used a tool that they had in the shop to remove my lug nuts, which was disproved when I asked them to take the keyed nuts off of the other wheels so I would not be stranded when they had a flat. They were unable to produce the tool, but still would not take responsibility. I had to pay $100 elsewhere to fix their mistake. Then I saw in the paper that they were selling cocaine out of the shop. Explains a lot.

This is hands down the best body shop I could've ever gone to. My car dealership had recommended…read morethe place after I was side swiped with a decent amount of damage to my passenger side. The receptionist Lynn was the MOST helpful and utterly amazing helping me navigate my insurance and figure out what was going to happen. I wish I could recall the gentleman's name who worked out back, but he was also amazing. I picked up my car this AM after repairs took about a week and I can't stop staring at my car. It's back to being brand new and I am thrilled. I hope I never have to see them again but if I ever need any bodywork done again would 10/10 times only go here ever again!!!

After my mother-in-law backed into the passenger door on my wife's car, I was in need of a body…read moreshop. At a friend's recommendation I brought the car to Washburn's, and I couldn't have had a better experience. Erin (the owner) handled everything - submitting the estimate, dealing with the insurance adjuster, and even coordinated a rental vehicle for us (it was ready and waiting for me at the shop when I dropped off the car to be worked on.) I could not be happier with the quality of the repair, as well as the paint work that was performed. I looked over the repaired area very thoroughly trying to find something that was done incorrectly/poorly, and couldn't find anything. I highly recommend them to anyone that is looking for a high quality repair to their vehicle.

Excellent. Always professional and courteous!! We have purchased a number of vehicles from them…read more Always satisfied!!

Awesome. I have friends that drive 20 miles to get their work done here b/c these guys are cheap,…read morefriendly, and best of all, HONEST. I swear by these guys.

I can't speak for service department, yet, but Mike Dyskstra and Robert in Finance were…read moreprofessional and wildly supportive. We had done our homework and knew what we wanted, including the Costco price. There was no strong-arming or dissing; in fact, Mike was detailed and compassionate, for my wife's mom had died earlier this week. We needed people to be kind and professional. Thank you.

I brought my mother-in-law in this morning to pick up her brand new Subaru, and honestly, the…read moreexperience was extremely disappointing. The dealership had known for days that she was coming in this morning. The vehicle was already paid for, so there was absolutely no reason she should have had to sit around waiting a long time just to get the keys and leave. When someone purchases a brand-new vehicle and schedules a specific pickup time, the vehicle should be ready to go. The paperwork should be squared away, the keys should be ready, and the customer should be able to get in their new vehicle and be on their way. Instead, we were left waiting, and the dealership couldn't even take the time to top off the windshield washer fluid or give the vehicle a basic wash before delivery.

I bought my vehicle in 2020 and with some skepticism, I have had a great experience and one of the…read moresmartest decisions I have ever made. My vehicle only had 25 miles on it. When I purchased it for under fifteen thousand dollars. Too good to be true, it was all true! I've almost 47000 miles on it now in 2026, and it is still running and looking great and only Issue was a loose bumper guard and Turn signal problem that was a faulty part. Everything they've ever done for me.In the service department has been Efficient with no surprises Sometimes quick, letting me wait for my vehicle. I'm currently almost paid off for the Buick once. Been offered money from the dealership I take it in for my oil changes, but plan on keeping it for my family. Considering getting another one, actually.Yeah, highly recommend.

*let me preface this by saying I didn't purchase a vehicle from Paya's but the service was…read moreexcellent and want to share! I visited the Colchester rd as my first stop in looking to test drive cars. While this location didn't have any cars I was interested in, the woman sent me over to their other location off Williston rd. As soon as I arrive, I see all of the cars we had talked about lined up and ready for me to test drive. This service is fast! I wondered about a new car they had brought in about what made it a rebuild, after I test drove some cars. The next day, I receive a call from the owner himself explaining everything that happens to their cars. Super transparent!

Best value for oil and tire service with prepaid packages. Transparent with pictures and video of…read moreissues found.

this dealer/repair shop just crooked. Failed to honor warranty with recall issue, blamed it on…read moreanother reason why issue happened. Second professional opinion at a different shop verified it is in fact the recall issue. Go to the other Kia dealers in this state, this one's the only crooked one