Amber, was assigned to me after I made an appointment online. I recently got married so I had to…read morephysically go in and legally change my name. Amber was prompt and so professional yet kind during this process. I appreciated her assistance and I highly recommend that you talk with Amber for any banking services at this branch!

From the owner: We're here to help you move forward--whether you're managing everyday finances or planning for…read morewhat's next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you're ready. Deposit products offered by Wells Fargo Bank, N. A. Member FDIC.

I don't bank here personally but for work. Every teller is super nice, and very aware. I have…read moremade two deposits in the past that had counterfeit bills they caught them. But I didn't like that I was treated like I was trying to pass a bogus bill, call my boss in. Don't fingerprint me it's not my money.

I dont bank here a d even though my husband I were considering this bank for the near future,…read morecoming in this morning made me rethink our decision. The personal banker (with a snap) Alberto Aguilera Jr. Was nothing but pompous and rude. Its not even an hr after opening and the attitude is very uncalled for. Came in looking for a manager for an emergency for one of my Fathers buildings. I ask for her he just says she isn't here, Im waiting for a how can I help you and so I say ok well whos in charge when she's not in? Well I'm the personal banker you can talk to me.... Rude! Didnt even ask ih have a seat, nothing. As a "personal " banker you shoukd know what an important role you have. This emergency is serious and I saw him be just as pompous to other patrons. Your job is customer service, everything is done better with a smile. Disappointed and more hurt then anything.

Worst customer service at this byline bank .rudest employees .acted like they are doing me a favor…read morewith my money

Have been a customer of North Community Bank for 20 years on the north side, recently moved to…read moreMcKinley Park so came to this bank. Greeted in Spanish when I arrived-(don't speak Spanish, so not sure what was said). I waited in line to see a teller- Customers arrived after me- greeted in Spanish, spoke back in Spanish- AND JUMPED TO THE HEAD OF THE LINE!!!! One of the guys who arrived after me recognized that I had been there before him, and said- "oh, please help him first", but the manager ignored his request and attended to him instead- Not sure what her reasoning or response was- IT WAS IN SPANISH!!! AM I IN MEXICO??? After 20 years- NEED TO FIND A NEW BANK!!!! I WILL NOT BE A SECOND CLASS CITIZEN IN THE COUNTRY MY PEOPLE HAVE LIVED IN SINCE 1756!!!! WE SPEAK ENGLISH HERE!!!!!!!!!!!!!! THIS MANAGER SHOULD GO!

Omg ... the friendliness bank I've ever been in. Everyone spoke to me and made you feel welcomed. I…read moreeven opened an account because of their kind attitude and attention to all the customers there. Kudos to Ms Zaira Ponce and co-worker Ms Lopez who made all the difference in the world.... they CARED for the customer and treated the 8 of us in line with empathy & dignity as the tellers tried to get the computers back on line. This was my 1st time here. Love it thus far (1st impressions are lasting)

If customer service can't answer phone calls how can I trust you with my needs. Having to call…read morerepeatedly just to get transferred to automated banking was a huge disappointment

All the drive-thru ATM' s and the walk -in ATM are usually out of service which is very…read morefrustrating. I usually have to drive to Roosevelt & Ashland or Cermak & Western.

I went there to open my bank account for the first time and I had a teller name Jesus Nunez and he…read morewas an amazing help! I'm not a huge fan going there but he made my experience there great. He answered all my questions and made me feel comfortable. Even though I was there passing five he didn't rush at all. So if you need a teller I recommend seeing him. He's great!

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership…read moreespecially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor.

I came to drop my Hyundai Kona off for a recall on the engine. My car had been stalling and the…read moreissue started very recently, just about two weeks (1 month new to Chicago). I dropped it off with Carlos and he estimated my car to be done that day so I waited around. Unfortunately, it was not done that day, but estimated it could be a few days to weeks since it's an engine problem, BUT I was able to utilize the dealerships shuttle service home (a huge help throughout this whole experience)! The next day, I got a text from Carlos asking to approve 2 services on the car, an oil change ($109) and a crankshaft position sensor ($451). Carlos did mention that replacing the crankshaft position sensor would help diagnose the other problems with the car. I declined both services for now because, 1. I am unemployed and 2. I was just hoping to fix the engine. Going through the notes, it looked like my engine had passed their tests with flying colors (so no replacement despite the stalling and recall). Because I declined both services, my car was ready for pick up. I was able to utilize the shuttle service again! Once I got back to the service area, I paid the $250 for the car inspection/labor. Carlos then let me know that the reason my car is stalling is not because of the engine but because the crankshaft position sensor needs to be replaced. IF I knew this was the reason for the stalling engine, I would have opted for the replacement of the position sensor. Anyway, I opted for the crankshaft position sensor to being replaced. So once again, I utilized the shuttle service! This time, I got JOE COZZI as my shuttle driver. Let me tell you, this man is a saint and super knowledgeable with all things cars. During my ride home, Joe asked was going on with my car, I explained, he said check to see if you have a warranty with carmax. They are always trying to offer their warranty. He said call them as soon as you get to the house. And I did. I had purchased a 5 year warranty with carmax and a replacement of a crankshaft position sensor fell under the warranty. All I had to do was let Carlos know to call my insurance and pay my deductible. I would have never thought to look into whether or not I still had a warranty on my car. So I am extremely thankful for Joe for asking questions and sharing his knowledge with me that day. Side Note: Joe picked me up from home via shuttle service when my car was done! So I extend all my thanks out to JOE COZZI for saving me nearly $500 I didn't have.

As the other reviews had said, the customer service here is absolutely horrendous. Don't waste your…read moretime at this branch or at Citibank. Their favorite phrase is "come back" when we are trying to figure out answers. Then, they get annoyed because they see us so many times for actually coming back. How do I know they were annoyed? Eye rolls and attitudes. The lady that was "helping" us didn't stop the attitude until I got upset, and I made it clear I was upset. I asked for a number to call, and she gave me the general Citibank number and told me to pick option 1. Option 1 was "to continue this call in English, press 1."

Parking is non existent! Clean and welcoming…read more Quick service at midday during the week. OK, but don't plan on staying long due to lack of street parking. Finds another location for lengthy transactions like applying for a loan.

This place is filthy!!! From the moment you step inside you can see the trash cans filled the three…read moreATM machines were filthy and they not ONE ATM machine worked. The ladies inside ignored me when asked what there hours were! I will never come here again!

Just wanted to give a huge shout out, I believe the tellers name was Vanessa, she was incredible…read morepolite/kind while she helped me with a ton of bonds I've had since I was a kid. It seemed like a lot of work but she made the whole experience very enjoyable, and I'm happy that I was helped by her. I've been coming here for years and although the lines can be long, the personnel is polite and they do their best to get you out In a timely manner. Thanks again Vanessa and thank you Chase for having a great building :)

Ok, so I just left this bank. I live down the street from it and I am not a customer with an…read moreaccount. I do use their Atm here and there though. So today I called to ask if they handle cash advances for Mastercard. The woman I spoke to on the phone was very nice, informative, and polite. Now fast forward to 15min ago (I called at about 9:30am it is now 1:30pm). I walk down there, I am wearing a sweatshirt, no makeup, nothing fancy at all. I get to the counter, explain I called this morning and give her my card and Id. She takes the card and it is a new PayPal Mastercard Credit Card and she said "there is not a name on it". Ok if you have seen any credit card that they are now crating your name and card number are printed on the back. They do not punch the names on the front of the cards anymore due to fraud. So I tell her it is on the back. Her entire demeaner changed! Now she goes to some lady in the back and they are whispering and all that, she comes back and has me write my SS number and phone number on a piece of paper. I was told on the phone there would be a $5.00 fee for non customers and they do a check on your social security number. She took the paper and from here on I already could tell something was not going to go well. They gave me that feeling like I was a criminal and doing something wrong. She never came back by me while I guess it was the manager doing the check. As she is doing it I hear her say "ya, I always have to do it again cause I press the wrong button. Ok then the teller goes to the copy machine and makes a copy of the card and my id and says no we cant do it. I ask why and she gets this paper and says your info does not match. I'm like what does that mean? All she says is "I don't know your info does not match" so I say ok what does that mean? I am standing there like that is all my correct info it has been my social since I was born that is my id and my card I just didn't get it. She is staring at m like I am on bullshit then the manager asks her "you got copy's of her stuff right". So right there I know they think Im on some scam or whatever. I said ok that's fine she asks m "do you have a pin you can go to the Atm" I just got the card and have to wait for the pin in the mail and that takes about 10-15 days so pretty much that is why you go to get a cash advance and pay someone a $5.00 fee because you don't have your pin. So after I said no she had that look of "Ya that's what I thought thief"!! Lol... So I was going to call the card company and then I was like why I know that's my info. Needless to say I walked down the street and got it done with no problem and it only cost me $1.15! I wanted to run back in there and show them the receipt but for what right. I will never be back and I will not be recommending them to anyone!!

From the owner: We're the bank local businesses come to for their deposit and loan needs. We're the bank thousands…read moreof families turn to for their home mortgages and other banking needs. Simply put, Midland Federal is a part of Chicago's neighborhood fabric. Midland Federal has served Chicago's south and southwest neighborhoods for over a century as a family-owned community bank. We're a strong, solid bank; long-standing and secure. Our customers have banked with us for generations because they feel at home with us. We know our customers and they know us.