I took my car into Kirkland Autoworks and had an amazing experience. My car was serviced when the…read moreair conditioning went out. All it needed was a charge and a small leak repaired. I paid $251 and was out the door in 2 hours. I appreciate the quality and value the shop provided as well as the honesty on what my vehicle needed and wasn't charged for something it didn't. I'll be bringing all our vehicles in for service. Thank you! Julie

Asked for a quote for a service using email several times. The unidentified person using the…read moregeneric shop name in the email was given the make, model and year of the vehicle but kept insisting he needed the VIN number and license number in order to give a quote. I cut off the conversation after being messed with long enough. Never got what I needed in order to determine if I wanted them to work on my vehicle. No one else said they needed this information in order to give a quote. Their loss.

Omg, These guys don't take advantage of people. My car was at Rairdon Jeep with a quote of nearly…read more$8,000 to fix issues that were nearly non-existent and wanted a 2nd opinion. Turns out, it stemmed from my battery replacement not being finalized by AAA which caused problems with the car not shifting from first gear to second gear. Not only did Raridon not even address this issue in their $8,000 quote to me and that it wouldn't be fixed. Dougs even figured out the issue with the computer showing a number of nonexistent issues - it was a computer glitch. Rairdons didn't question the computer and was happy to try to take 8k of my hard earned funds unnecessarily. Rairdons knew this happened immediately with a transfer of the battery and I specifically told them that I suspected it had to do with the battery. They didn't even inform me that the shifting issue wasn't addressed. I asked what happened to the shifting issue. By then I'd already found Doug's and was going to give them a chance because of a really great initial conversation that showed me they knew much more than the Jeep Dealership. Josh explained about. They only charged me for a single hour of work. In my opinion, they undercharged me. It was an incredible experience and Josh knows his s***. I'm 63 and female.... Rairdon saw me coming. (One of the worst things Rairdon did was tell me they could have this 8k worth of work done by the end of the day... Really?) Josh and Tony are fabulous!! Teresa

These guys need an attitude check and maybe an assistant to help them with answering the phones…read more I called in to ask them a simple question for a quote on a possible car horn replacement for my specific car model and he said "I have no idea I can't give that to you right now I have like 30 cars waiting to be serviced." I understandably responded that I didn't need a quote right away and that I could leave my number and they could call me back at anytime as I understand they could be busy. He took my number down and I never got a call back or ever heard from them again. Honesty a it's a joke of an interaction considering what I asked was so simple and I was accommodating to how busy they were. Why even answer the phone if your response is going to be sorry I have like 30 cars waiting to be serviced. It was a waste of both of our time.

10 out of 10 recommend. It's rare to find a mechanic who doesn't gouge people and who is overly…read moreHonest. This is that mechanic. All too often I am overwhelmed with gratitude for what a magically well job they do and how they quite literally only charged me for parts or the bill is just way lower than what I expected. My mom started coming here and now this is the only place myself and my kids take our cars to that we trust. Amazing work as always and the best prices in town! Wish I could give you more stars!

Checked my car right away and got me on my way fast! Very friendly service and knew their stuff!read more

Have used them twice & have been very satisfied. Hard to find an honest mechanic. They stay within…read moretheir estimation & go above expectations. When I paid my bill, I got a handshake! They truly take pride in their work & value customers.

This is one of those "I wish I could give them more stars" situations…read more I was born and raised dealership kid. Working in a dealership was a family generational tradition. Your car only went to a dealer till it died and then you would start the process all over again. Going to a non-dealer was a big no-no and was heavily ingrained in my core beliefs. After every 6months of spending 500$+ every "oil change", getting recommended things I knew weren't true, and having a problem every single time I picked up my car (parts not put back on, lug nuts missing, my whole engine air filter assembly disappearing) enough was enough. Terrified and going against everything I've ever believed in I chose this place due to its proximity to my work and they worked on my boss's truck when he had an emergency. I could not be happier with this place. From start to finish everything was perfect. Communication, quality of work, timeliness, and recommendations that matched up. I wish I would of done this sooner. Will be back, and when the service plan is up on my other car it will be going there as well. My confidence in them is so high. Thank you, Hunter and the rest of your team. Y'all are amazing.

I love dealing with this shop, they've worked on 4 of my cars and have always impressed me with…read moretheir skill, quick turnaround and reasonable prices. I can always expect a phone call after the diagnosis has been done with an exact price to fix the problem requesting permission to proceed. No nonsense, great advice and done right the first time. A+++

I spent 216 dollars diagnostic fee at this shop with no good outcome because the owner told me to…read moretake the car somewhere else after he charged the diagnostic fee. He said he didn't want to waste my time or his time. He recommended a mechanic that specializes in Mercedes. I thought that they offers minor and major repairs for new and older cars based information on their website. When I called and talked to Scott, the owner, prior to towing my car there, Scott said that they could fix the car although I'd have to wait a few weeks before towing my car there. I said that's okay with me because I was not in a hurry. However, I didn't expect that once I tow my car there, they would not work on the car for weeks afterwards. This was not the impression that I got initially. After I towed my car there, the young lady who greeted me told me that it would take only 2 hours before the mechanic can diagnose the problem on this classic car. After I towed my car to Woodinville Import Auto Repair, the car was left in their parking lot for weeks. Staffs at this shop kept calling me with different prices on diagnostic fee and different timeline. When I called to follow-up after weeks, Scott's wife said that their mechanic will look at my car whenever he had free time. She told me that if I wanted to mechanic to look at the car sooner, it would be expensive, up to 1,000 dollars to diagnose the car issue. They talked down to me and blamed that I misunderstood Scott's wife and etc, claimed she never said anything like that. They made me feel like I could not communicate well in English when I have been in the U.S. for almost 30 years (since I was a little girl). I went to middle school, high school, undergrad at UW and even got a doctorate degree in the U.S. How can they blame their lack of competent mechanic, their lack of care to customer's car, their poor time management on me as a customer?! I thought it was very odd the interactions that I experienced at this shop. Scott charged me 216 dollars for diagnostic fee, but that was not that helpful at all. This is because when I tow my car to other shop after this, other reputable shops will need to re-examine the car again anyway before they fix the car. Updated: I ended up towing my dad's 1990 classic Mercedes (420 SEL) to another shop in Renton. My experience at another shop was so different and wonderful compared to this business. At another shop in Renton, they took really great care of this car. The shop in Renton diagnosed the car within hours and got the car fixed in days. The diagnosis they gave me in Renton was much more detailed. Now the car is fixed and it drives AMAZING as it is supposed to be because it's 1990 Mercedes 420 SEL (my dad loved this car so after he passed, I wanted to fix the car). This made me realized it was such a mistake to take my dad's classic 1990 Mercedes to Woodinville Import Auto Repair. This was my first experience dealing with a car shop because I usually drive new cars. I honestly didn't know what to expect. Now that I took the 1990 Mercedes to another shop that treated me normal like how it is supposed to be, I realized that Woodinville Import Auto Repair was not good at all. I think what happened was that even though they scheduled me to tow my car there to fix, they ended up fixing others' cars first. They took priority to fix other cars because they thought my car was old (it's a classic car). Then the worst part, both owners tried to blame ME for their poor time management. They kept blaming the issue on "communication" with me. They "thought I was not in a hurry." Yes, I was not in a hurry but to leave the car in the parking lots for weeks is not acceptable. To keep changing their price of diagnostic fee is NOT NORMAL. They acted like I was abnormal for calling them to follow-up after weeks of no progress. They let the car stays at the same place in the parking lot outside for weeks, charged 216 diagnostic fee, talked down to me as if I was the problem. They didn't really do much to "diagnose" the car. The owner said that he didn't want to waste my time or waste his time by fixing this car after he diagnosed the problem. I had to pay extra tow fee to tow the car to another shop. Other shop will have to re-do the diagnostic process and charge the diagnostic fee again. As a result, I paid total of 700 dollars (round trip towing fee and diagnostic fee) for nothing because of this business. What frustrated me the most was that the owners of this shop tried to blame me for many things such as "wasting [their] time" or "communication" issue. When this was supposed to be a straight forward situation. Scott told me the car needs a new fuel pump when fuel pump was new. When I took it to other shop, they spent hours diagnose the car correctly and fixed it within days. If you are looking for an honest auto shop that will treat you with respect, I don't feel that this is the one.

The dreaded CHECK ENGINE light came on. After my heart sank, I dropped my Expedition off at Ali's…read more The young woman working the front desk was super nice and walked me through what was wrong. They had to order a part and were willing to work around my work schedule so I could get my kiddo from school. They came in under quote and also finished early. It's nice to find a local place I can trust!

Highly recommend. After my favorite mechanic retired, he recommended Ali's. I have used them…read moreseveral times over the last couple of years. Transmission replacement, new shocks, alignment, light electrical work. The service has always been good and I can trust them. I recommended them to my parents who also used them several times. Always had a good experience and the cars were fixed right.

WSC Serviced my 2016 Mini Cooper JCW. Honest Quote, Good…read moreService, Friendly Staff. You can tell the moment you pull up these guys know what they're doing. The pricing hit me a little hard as I'm a student, but this is where you come to get the job done right, not done cheaply. There was no high pressure up-sales like I've dealt with at previous shops, they pointed out a few small issues and recommended a few overdue services, with a simple "It's logged in our system, feel free to swing by any time and we'd be happy to get that taken care of for you". The price quoted over the phone was the exact price I paid when I picked up my car. They even went so far as to mail a thank you note to my home this holiday season. The little details add up and these guys overall have provided a phenomenal service, they clearly take pride in their business. This will definitely be my go-to place to have my vehicle serviced from now on.

I brought in my 328iC because it was smoking. Quickly identified the issue and spotted other…read moreareas that, to be honest, I was also wondering about. Gave me a well explained set of quotes, recommended a priority and identified what was the minimum amount of work to resolve the problem. Friendly, no pressure, patient, and once the decision was made, quick turn around. I inspected the job and it was done well (I had been in that part of the engine a year ago so knew what it should look like) and they did a great job on cleaning up all the oil that I had been leaking. Thank you WSC! Oh, and they let me have a couple of drink coozies!

My son hit the driver side quarter panel on a pillar and needed the Jeep Grand Cherokee back in two…read moredays for his trip to see his mom. They seemed genuinely sympathetic and said they would try but it may take an extra day, which we said we would have to accept bc he needed it fixed like right now due to time constraints. Well, they had it done in two days and it looked awesome. They matched the black paint perfectly. They weren't bothered by the rush request from us and were very professional. The price was reasonable too. I will go to them again if needed in the future.

Had work done here on my car after an accident. The people were nice and my car looked repaired…read moreafterwards but months later when the cold season came in I started having leaks and mist/ mold started building up. I thought it must be something old cars start happening to. But when I took it to the dealer to inspect, they noted it looked like it's been in an accident before and that the body shop put the seals on incorrectly and didn't seal any holes and that there were too many areas for them to repair themselves. Ended up having to sell the car since it's been a couple years of it never crossing my mind it could be an auto body shop's fault.