We have lived in the apartments for 2 years. Never a late payment and tried to deal with all issues on our own if we had a small problem. After about a year there management changed. Huge mistake. They started trying to cut costs. This meant the maintenance staff was cut, they let our groundskeeper go, and of course rent increased. When previous management had it the grounds were kept clean as well as the pool and gym. The buildings were also pressure washed. During that year we had terrible upstairs neighbors though. Maggots from their trash falling on our back deck. A dog the upstairs neighbors had peed all over our stuff on the deck and my husband. Luckily they did leave shortly after new management arrived due to non payment even though we let them know there was a registered offender living with them who wasn't on the lease and a total of 8 people in a 2 bedroom. We did eventually get decent neighbors but the floors are so poorly insulated that you can quite literally hear our upstairs neighbors singing in the shower. Which means you also hear everything else. Parking is also terrible after about 6pm. The one maintenance man who stayed the whole time did address issues quickly and was always very courteous. When we moved in we took lots of photos of things that weren't great or quite right. Paint on the carpet, outlet covers that didn't fit properly, paint splatters near anything that had been painted, the previous owners had a dog and it had chewed the door frame in the bathroom and they just painted over it, spots at the bottom of the sink that hadn't been painted, etc. The lady who was supposed to walk through with us told us she was too busy and for us just to note issues we had. They recently had someone pressure wash and it looked no different until it was pointed out that the job was done terribly. I went into the gym a few months ago and it was disgusting. Brown stuff on the window seals, dust all over, the floor was dirty and the air wasn't working. Some of these things have started being addressed now that they are supposed to be "refinancing". Now we just recently moved out, paid our final bill and had our walkthrough. We had that place looking great but they want to charge to replace the carpet which wasn't new when we moved in and has to be upgraded to match the new renovations they are trying to complete. They claim there is a dog smell. We did have a dog but a dog that is bathed regularly and uses the bathroom outdoors and stays in a kennel when we aren't home. I went back and shampooed the carpet again but to no avail. They still want to charge to replace it. They pulled back the pad and said there is significant staining. This brings up questions as to the previous owner and their pet(s). If the carpet wasn't new when we moved in and quite obviously it was left unattended at times (ie the chewing of door frames) then I would like to know if the pad was checked for significant staining then. So are we now paying for them to replace something that needed to be replaced before we moved in and the last person didn't pay it or just another way of cutting costs that then gets passed on to the customer? Ours and our neighbors water bills also doubled after new management took over and now we are getting another final bill with final trash, pests, pet, sewer, water, and electric. Now we paid Nov. 1st and our final day in the apartment was the 2nd and lease ended the 4th. Now how did we accrue extra monthly fees (not utilities) in a few days when a new month hasn't started? I'm not sure if all apartments are this hard to deal with but I would save yourself the time and issues and look elsewhere. read more
