This unassuming kennel did a great job caring for our dog while on vacation. The staff was really…read morenice and helpful to us humans, gentle and friendly with the dogs.

PLEASE THINK TWICE BEFORE GOING HERE…read more Our dog Jordan was severely attacked at daycare here and required emergency surgery. She had 14 wounds requiring staples, and several of them needed drains. There was severe muscle tissue damage, and the vet bills were nearly 3K. Laura claimed that the attack was stopped immediately, but the damage resembled that from a prolonged attack. She did nothing to seek out medical care for our dog, and only left us a voicemail stating that Jordan had been in a "little tiff" with another dog. Once we got Jordan home, it was obvious that this had not been a little tiff, and that she needed care immediately. She could barely walk and had wounds all over her body. Laura repeatedly tried to downplay the seriousness of the situation, refusing to call it an itattack, and stating that sometimes dogs get too excited and nip at one another. This clearly wasn't the case here. Jordan, nearly 11, has never hurt fly, so not only did she not provoke the attack, but the damage was extensive and more than just the result of few nips. The vet seemed shocked by the amount of damage done. Jordan remained under their care for 24 hours, several of which she was in surgery. I could go on and on about the pitiful response to this situation by Laura, but I'll let the picture speak for itself. I would never risk putting my dogs lives in Laura's hands again. I understand that sometimes things happen with dogs, but this was extreme, and Laura handled it terribly to say the least. Please don't make the same mistake we did. Go somewhere else. Edit: I will say that we were eventually reimbursed, but not by Laura. We were reimbursed by the other dogs owner, and only because we filed a report with animal control and they pressed charges. I still have the voicemail Laura left my wife after the attack. There's nothing serious about it. I'll share it with anyone who doubts my review. Jordan has healed physically at this point, but she is incredibly anxious around other dogs now. She probably always will be. If my wife thought Jordan was fine initially, it's because you told her there were two bite marks, and she had her hands full picking up three dogs at once, so she couldn't verify your claim until she got home. There were 14 bite marks requiring staples. More if you counted the minor ones. If you had given Jordan more than a few seconds of attention following the attack, you would have known it was more than two. You should also avoid using quotation marks so carelessly when I doubt you remember my wife's exact words. If she thought Jordan was ok, it was only because she took your word for it. I'm certain that your voicemail, which is an actual recording, is more accurate than your memory. I understand that you have a business to maintain, but this might not be the best situation for you to be arguing about .

I hate leaving my dog!! but I feel comfortable with these guys. it's so reassuring to have a…read morekennel I can trust he we be well taken care of. Groomer is fabulous. My dog is happy when he leaves, happy when he returns!

Wow, this place is so expensive! I booked my dog to come here because our primary daycare and…read moreboarding facility was full. They are about 80% more expensive than our normal facility. The biggest ripoff is they have the nerve to charge an extra $10 for each time they take the dog out to play. That's something that should be included in the normal boarding fee. Would not recommend and definitely won't be back again.

My pet was safe and sheltered. The fact that I left 5 packaged food pouches for her for her 4…read morenight stay and on day 3 she was out of food. How this happened, hhhmm nobody really knew. I have no idea if she went into day care as paid for. Seemed like everytime I looked at the camera she was in her kennel. I used this place before with another dog, and I think the quality and care has decreased significantly. Guess we will be looking for another place.

I boarded my dog at this place for a week during my honeymoon and when she was picked up, her…read moreharness and collar were both chewed through. They didn't bother to even tell me prior to pickup. They did not credit me for the damages. It cost me $60 to replace them. If they are not responsible enough to hang up the leash, collar and harness, how are you supposed to trust them with their care?

In response to your comment on my review, Bruce, I DID complain after getting a poor haircut and…read moreservice for our dog and nothing was done. Also, I called the vet the same day I was turned away for our nail trim appointment and my dog's vaccinations ARE up to date and were the day of the appointment- there was no reason on my end you couldn't take her. The way it was handled was not ok. Furthermore, if you simply check these things when customers make the appointment rather than waiting until they drive all the way there to say you feel there is an issue (especially when there wasnt) to turn them away rather than simply letting them have time to provide whatever documentation is needed then you wouldn't have list a customer. I hope you improve your practices for your other customers.​

I can understand an employee not getting a correction updated to the boarding schedule. Then, since…read morethe departure date was wrong, my girl got a bath on the wrong day. (which in talking with Chuck, he said they would do a refresh on her correct departure day. Unfortunately, she doesn't smell nice and clean) However, trimming her nails which I specifically asked them "Not To Do That" is unacceptable. Now, she is excessively licking her paws and has an injury on her back right foot, just above her nails. Nobody mentioned this to me and she doesn't really play much with other dogs so I doubt it came from a scuffle. Lastly, I brought her 4 bags for breakfast, 4 bags for dinner, 4 bags with one Greenie in each one to be given with/after dinner and 4 bags with a few treats in each bag which they said they would give her at bedtime.They gave me back 2 bags of the treats and 3 bags with the one Greenie in them. There were no extra bags of anything. If they can't feed them correctly, with the separation and labeling of everything, it makes me really question what sort of care did she have while she was in their facility.

My dog Poppy went through their basic training and obedience course, which is six or seven weeks of…read moreclasswork and watching a video each week, plus a book to read. There is a lot of duplication in the materials, but it is to hammer home the various lessons. I was OK about practicing, definitely didn't hit the hour per day as prescribed. But was pleasantly surprised with the important skills that Poppy picked up; she is completely trained on recall, which for me is the most important skill for her to have. She is also good with sitting and staying, another lesson that we practiced heavily. I would definitely recommend the course to all new dog owners.

Ted Terroux and his staff are the absolute best at what they do. They are extremely knowledgeable,…read morepatient, encouraging and clearly care about the people and pets they work with. I had taken my two rescues there several years ago for both basic training and CGC and had the opportunity to take my daughter in law's dog for the same classes this last 12 weeks. Could not have been any happier with the training we received. Thank you all so much for everything you do!!!

Our dog is always excited to see Gabriel. He sends us great photos or our little girl, when he…read morevisits. Gabriel is quick to respond to scheduling requests. We are grateful for his flexibility as we have non traditional schedules. Gabriel is great!

Gabe did an exceptional job! He watched our two cats. Gabe is a great communicator. Made sure he…read moretexted us letting us know how the visit went with photos each day! Gabe is very personable and is organized. Very satisfied with Gabes knowledge and service! Will recommend!

Our dogs are always happy to run into Sniff Shack and tired when they come home. They are safe and…read morehappy here!

the staff are knowledgable and friendly! They take great care of my pup and give great feedback to…read moremake daycare better for each visit. The sniff cams are great, and it's pretty addictive to watch the dogs interact all day! Sniff Shack gives me great peace of mind.

There is not much else you can say about Lou but that he is the best. When we got our puppy, Ella…read moreat the start of the pandemic we did not know what we were getting ourselves into: how will we train her; how would we socialize her; who can tell us what to do. Then we heard about Lou through a friend and all of our questions were answered. Lou crafts his lessons to your specific pup and gives you all the advice you need to succeed (and all virtually). We immediately saw improvements in Ella's confidence and behavior. When something didn't work, Lou adjusted. We couldn't be happier and could not more highly recommend. We will keep using the virtual training!

My two pups were boarded on several occasions with Louis and will highly recommend him. It is hard…read moreto find someone that you know will take great care of your pups and we were happy to have met Louis. Both of my pups always arrived very excited to his house and Louis provided updates thru their stay. The additional training exercises during their stay were great to get them exercised. I highly recommend Louis at Ace Pet Services.