Such a poor living experience. For anyone wondering how my review can be so low compared to almost all the others, please note that Bill is gone. He was fired after working here for about a decade for "poor management". Then, he was replaced by a lady who appeared to be non-stop under the influence of something. She was fired after a few months, replaced by a lady who didn't like to be bothered on weekends. Of course, she's now been fired, with the current manager who is plain rude, to be frank. The changes in management were only announced once, after Bill's firing. The most recent two simply appeared one day.
In the last year, Arbors residents have been moving out at a pace that management can't keep up with. There are now multiple empty units, whereas it used to be a very rare occasion to see a unit sit empty for more than a week. The management promised "improvements", which amounted to nothing more than little decorative flowers around the bottom of the trees, and not all trees got them. The property floods during light rains (heavy rains are horrible) and management does nothing. There's one resident that has been forced, on multiple occasions, to have to take a few steps through 6-inch-deep water on his way to work in the mornings. The already thin ceilings are made worse by The Arbors' decision to begin replacing upstairs unit flooring with cheap faux hardwood... IT'S SO LOUD DOWNSTAIRS. They seem to be taking it easy on their vetting, too, as some new incoming residents are proving to be of a character that I'd rather not live next to.
After tenants became fed up with the above, the management sent this last autumn - "falsehoods and lies about circumstances at the Arbors have been spread and as a result some tenants have indicated their concerns about safety and other issues. We want to reiterate that our office has not seen or received evidence of any behaviour that would give cause for concerns about safety, or formal complaints of any kind. We want to stress that in the event that someone is spreading falsehoods in order to damage our business for any reason they will be prosecuted to the full extent of the law. The police have been contacted about the current set of events and will be investigating in due course."
Let's talk about maintenance requests. The Arbors has responded to requests in the cheapest manner possible - they'll submit for bids from multiple contractors on the Thumbtack app and let the tenant suffer with the problem for days at a time, all in the name of penny-pinching. Property-wide, maintenance is just as much of a joke. The laundry rooms have become dirtier and dirtier over time. Broken parking signs, rather than being re-staked, are simply leaned against a tree. If this is how they maintain their outside, imagine how well they maintain apartments between tenants!
On the bright side, The Arbors is pet-friendly and cheap (except for the rent hikes many tenants have received this year, forcing them out). I'm sure there's worse out there, so this gets the Arbors that second star. Good job, guys. read more