This review is for Summerfields 360 Apartments: I've been a resident here for four years and have…read morenot experienced many issues with the apartment itself; However, my and my family's experiences with the Office Manager, Amy, have consistently been deplorable. Though she misrepresents herself as a professional who genuinely cares to know the residents, she is neither professional, nor genuine.
Even before signing my lease documents, while still in the application process, Amy reached out to me to tell me that she had been attempting to reach my husband for some time, but his number was not reachable and it was urgent that she speak with him. I assured her that the number she had on file was correct and that she must have made an error. She insisted that she hadn't. At my lease signing appointment, she demonstrated to me the error she received when attempting to make the call again to my husband. I immediately saw her error and pointed it out to her. She forgot to dial +1 before the area code. As she is a prideful woman who never accepts responsibility for her wrongdoings, she never offered a "Thank you" nor an apology for her mistake.
After settling in, on one occasion I found it necessary to bring a matter to her attention. At that time, she infringed on resident confidentiality by divulging a neighbor's personal matters to me, all the while, completely oblivious that she was doing it.
Additionally, on a separate occasion, while my family was waiting out a passing rain shower with other pool goers (including children), in the clubhouse, she argued with the lifeguard (who allowed us to be there) that we could not stay in the clubhouse because we were "getting the furniture wet."
On yet another occasion, she left her office and went into the pool area to address pool goers directly when she found them to be in violation of her whimsical pool rules, as these rules were completely fabricated and were not posted in the pool area at the time. She told one resident that he was not allowed to eat snacks and could not drink anything other than water. She then proceeded to tell another resident that she could not bring her own table umbrella. She finally made her way to me and my husband to tell us that we could not play our music.
It keeps going...On another occasion, I went into the office to ask her assistant, AJ, a question, of which he handled satisfactorily. However, she rudely interrupted once she finished her phone call, insisted on knowing "what's going on," took over the conversation and went into a long tangent about community policies. In her actions, she not only emasculated her assistant, as is often her culture, but she failed to see how it was completely inappropriate, unprofessional, deliberately impolite and insensitive to all parties involved.
These are just a few of the interactions myself and my family have had the misfortune of having with Amy and it is an account of just one tenant! I advise any future residents considering tenancy here, to do your due diligence and read every review available. There are multitudes of negative reviews on Google about the manager. Premier Development owners are aware and fail to hold her accountable.
A truly professional manager, in any field, can ensure that rules are adhered to without flexing her authority at every opportunity, without being demeaning and crude to people, without casting blame where it is not due, without ego and unprofessionalism. Amy would benefit from sensitivity training and reprimand from her superiors. She and Premier Development is exactly what is representative of the culture in this country: Preservation of self/corporate image and profit over accountability and human decency.
