I would update my review to 5 stars based on the phone call I received from the customer…read moresupport/experience team. Cait was AMAZING! But it doesn't take away from the actual physical experience during our visit. This said, they take constructive and compassionate feedback with an open heart. They recognize there needs to be improvements to the customer experience, while still protecting their employees from customers that lack and amount of human politeness and can be aggressively rude and threatening. Whereas I didn't experience that during this visit, I am well aware that there are humans that are less than humane when it comes to treating other humans. No amount of pain for our pet does not justify behaving unkindly to the staff that goes out of their way, overworked, understaffed and more than likely underpaid, to care for you beloved companion. Many people don't understand either that the venture capital greedy monopoly veterinarian care system puts enormous pressure on veterinary care to sell services and control the out of control emotional costs for care that is not necessarily covered by pet care (and is worse if you don't have it). It is EXPENSIVE. And coverage leaves a lot to the imagination. Pet ownership comes with many caveats and that is one of them. But that is NOT THE EMPLOYEES at the front, fault. They DONT set the cost. They DONT set the standard for care or the protocols. They are there to greet you, tend to you baby, take the payment and dispense the medication the VET sends to the pharma. I have no doubt that with their attention to Customer and Client experience, they will figure it out! In the meantime, thank GOODNESS, our Lulu is getting better every day! Thank you for reaching out! It was welcomed and refreshing!

The only plus that I would see for this practice is that it is open 24/7. The cost structure is…read moredifficult to fathom. My pet is a member of my family and that bond can place someone facing the possibility that getting care means a serious financial burden. What really troubles me is that my own veterinary practice who had to refer me to CCVS as they were unable to keep him overnight due to it being a weekend called me to follow up on my pet's condition yet this company that charged me so much has not.

Doctors and staff are helpful and caring. My dog was referred out to a neurologist by Dr. Boulay…read more During this process she has returned every call even after hours and listened to every detail. After my dog was diagnosed with a brain tumor with the neurologist she followed up to help me sort through all of the information and offered to work with the other team to provide bloodwork locally. She went the extra mile for us and I know she genuinely loves my dog.

Almost killer my dog !!!! Mistreated and misinformed …read more overcharged above and beyond zero communication zero lack of empathy . All you cared about is money my two page bill says that!

Dr Herbst was excellent initially. Then, my dog was treated with an antibiotic for a…read moreMast cell tumor that was diagnosed too late. He sadly died. For Months , I got a bill and mailings for shots needed. I emailed them twice to say the pet had died. The cancer vet had sent them records, so they knew So insensitive. THAT was terrible. They got too big for their britches. It's all about the money. I guess they have forgotten about compassion when the would is raw we have a new vet we love, and are happy to pay what they charge. Our puppy is worth it.

Their secondary vet is incredibly rude and unprofessional. I had to switch both of my dogs to…read moreBuzzards Bay Vet where we found compassionate, loving vets and vet techs.

If I could rate this place a negative I would, for months now my dog has had a limp taken her to…read morethe vet multiple times since it started, each time we were told "its her age, and she's just having joint pain" they gave us a medication like ibuprofen to give to her. The limping got worse and decided to take her to a different place for a second opinion, immediately knew that she had tore her ACL and was beyond shocked that Animal health clinic did nothing to test for this the first time we brought her to them about the limping. So now because we have been told for months it's not a concern, she has a full ACL tear and got emergency surgery for something that if caught in the beginning could have possibly been aided to and resolved and she would not have been suffering in the amount of pain she has been for so long now. So to say the least I am very upset with this vet and their lack of care for my dog and just to top it off when requesting my dogs records and explaining why I am upset they said absolutely nothing, no apology, no phone call to discuss just sent the records that to me confirms that they do not truly care about the animals they are supposed to be taking car of. I do not recommend this place to anyone

Animal Health Clinic does NOT provide ANY same-day/next-day care…read more All appointments are made by availability which is four days out. Be warned that you'll be sent to Urgent Care at extreme costs if your pet needs to be seen within the week. They used to see pets same day, and the people who worked there were always nice. It's changed a lot recently.

Emily (owner) is the only one who handles cats. Very quick, efficient. My guy loved her! Best groom…read moreever. BTW - Emily and her team also groom dogs.

We had our 9 year old Golden retriever groomed by PAWSH for our daughters wedding in Falmouth, and…read morewe could not have been any happier. He was cut and brushed beautifully and smelled amazing, BUT the most important thing to us was that he was happy and stress free. He is a big wuss when it comes to being groomed and usually shakes like a leaf, but the groomer knew exactly how to approach him and make him feel relaxed. It was a wonderful experience and we hope to continue with PAWSHon a regular basis!

While he is a very nice Guy. Please Do Not Bring your pets to Harry Ernst. My 10 year old Chihuahua…read morewas on Deaths Door, She was in Full KetoAcidosis from Diabetes. He couldn't even see to draw blood, squirted blood all over the table and wall. He Had Absolutely No idea on What Kind of insulin to give a dog. My mother is diabetic, he sent me home and told me to give her my mothers insulin. She almost Died.. I brought her to The Emergency Vet Hospital in Buzzards Bay. They kept her for 3 days to get her out of Keto Acidosis and saved her. The only reason he knew to even look for diabetes is because I checked her blood sugar with my moms meter before going to him. What kind of Vet doesn't even know what kind of insulin to use? He Needs To Retire, he will hurt your animals, clueless, should be in a rest home. Ps she lived for 4 more years. He recommended putting her to sleep, because he had No clue on how to treat.

IF YOU CARE ABOUT YOUR PETS DO NOT BRING THEM HERE! I brought my dog in and was told she needed…read moresurgery right away. I dropped her off the following morning. When I went to pick her up after her surgery the building was closed! I called the office several times no one answered. I went around to all of the local businesses to ask if anyone knew of the vets personal phone number or had seen anyone with no luck. I started to panic knowing that my poor baby was alone in there coming off of anesthesia and just had surgery! I was about to contact the authorities after about a half hour when one of the vet techs finally showed up. There were several other animals left alone in the building following surgery as well as this was there surgery day. I immediately got my dog only to discover she had no E-collar and had been scratching at her eye that she just had surgery on! I contacted the vet the following day as he was not there when I picked my dog up and he proceeded to yell at ME on the phone bc his technician had left the day before crying. My dog was never given any pain meds or antibiotics. I immediately took her to another vet where they prescribed her pain meds and antibiotics. I was also informed by them that my dog did NOT need immediate surgery and she only needed the surgery if the antibiotics didn't work for her eye. I was also given a price over the phone prior to her surgery and when I went to pick her up they tried to charge me more with no explanation of what the additional charges were for! I refused to pay for the additional charges as this was fraud! THIS PLACE NEEDS TO BE SHUT DOWN FOR LEAVING ALL OF THOSE ANIMALS ALONE COMING OFF OF ANESTHESIA/ SURGERY AND FOR FRAUD!!

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

I hired Kate to cat sit for my feline friend Miss Marple. She sent me pictures and video of my cat…read moreto show that she was happy and healthy. She brushed her each day and Miss Marple was fluffy and happy when we returned after a week of vacation. We will definitely be hiring Kate for all our future pet sitting needs!

Katie is not located at this address. She is using my private home address to advertise her…read morebusiness. I have no affiliation or relation to Katie and I have never used her services. I have lived here since 2016. Katie, please remove your location immediately. Your phone is "not accepting calls at this time" so I'm unable to reach you.