I was very critical of the previous staff. However, the new team has made great strides in turning…read morethis beautiful complex around. The Apartment Manager Taylor and her team are a breath of fresh air.

Taylor the property manager is a liar and will try to scam you out of your money. She is incredibly…read moreRUDE and UNPROFESSIONAL, she should be fired. They also treat their employees like sh1t. She loses her temper and can't control her little emotions because she's too busy trying to sell their busted apartments for triple what it should be. Live somewhere else where the utilities will work!!!

I have lived here for about 2 1/2- 3 years and I have really enjoyed it! Maintenance responds…read morequickly to any requests submitted, the neighborhood is nice, quiet, and clean. There is a great walking trail right behind the complex that I have made great use of. The units are very spacious. The leasing office staff are very nice and helpful- specifically Erika who has handled both of my leases and all of my questions over the years. She is awesome! Although I am moving out, I would definitely recommend this place to anyone who asks.

Erica is so sweet and always is easy to talk to and tries to work with you for the best deals!read more

very friendly staff specially Carla she is amazing they respond very quick to any issues…read more i love my apartment. Thank you the Fields of Chantilly

This place is not what it appears to be hold your funds maintenance is ridiculous with response…read moretime an the ac units u don't have control over what temp they put out sometimes nights are hot and muggy others are ice cold I'm ready to break my lease at this point the prices they want for monthly an then the service provided after paying an setting up my 1 year lease is beyond me 0 stars if I could give it

Ever since I reached out for more information on this complex and Christiny called me back...just…read morewow she is an angel sent from heaven. She made my last min move and all the questions I had seem so easy and fast to accomplish. She was my personal shopper honestly. Christiny was able to make an appointment to tour the actual apartment I was going to get within a week. All the paper work was organized and sent right away. She took all the stress out of it for me and really made me feel like I was speaking and venting with a friend. This community is so warm and family oriented, I never want to leave. Both my child and dog love it here.

If you're looking for someone who redefines what it means to deliver top-tier customer service,…read morelook no further than Karla. From the moment I first spoke with her, she was professional, kind, and incredibly knowledgeable. She made what is often a stressful process--finding and leasing an apartment--feel smooth, straightforward, and even enjoyable. Karla took the time to listen to exactly what I was looking for and matched me with the perfect unit. She answered all of my questions promptly and clearly, and she followed up at every step without ever being pushy. Her attention to detail and genuine care for her clients are unmatched. It honestly felt like she was more excited than I was when everything was finalized! You can tell Karla truly loves what she does, and it shows in the way she treats people. She's not just a leasing assistant--she's a total rockstar and an absolute asset to her team. If every leasing experience were like this, apartment hunting would be a dream. Thank you, Karla, for making this such a positive and memorable experience. You're amazing!

After I moved in, the main elevator stopped working for over a month, and eventually the side…read moreelevator also went out. Everyone had to take the stairs for weeks. The front gate was broken most of the time, leaving the property with no real security. My packages were stolen more than once. Anytime I tried to reach the property managers, they were usually "on break" and rarely available to help. When I reported issues like car break-ins, I was told there was nothing they could do. A few months before I planned to move, I explained that my family had lost everything in a hurricane back home and that I would need to leave early. Instead of showing any understanding or empathy, they told me leaving would count as skipping rent and that they would list my apartment for rent immediately. Rent was raised every year, yet the living conditions never improved. I later found out there's no proper vent in the kitchen -- anytime I cooked, the fire alarm would go off. On top of that, the hallways were often dirty, and even dogs were allowed to relieve themselves there without proper cleaning. Overall, this was one of the most disappointing rental experiences I've ever had.

don't even waste your time! management doesn't do anything about the theft in the building. there…read moreare no cameras in the building or in a parking garage. I've lived here for almost 3 1/2 years and there has been several switch of management shows so much about this company elevators are always down! dogs are go everywhere and you can hear just about everything you're neighbors are doing. and don't even get me started about how little management can really do, as soon as my lease is up, I will be moving to the passport apartment!

Do you enjoy not being able to flush your toilets normally without them clogging up and flooding?…read moreThen certainly rent here. The toilets are cheap, and the building's pipes are permanently clogged up. Do you enjoy being trapped into long term leases with two months notice required to vacate? Then certainly rent here. Camden's leasing structure is designed to make it as hard as possible for you to leave. Good luck buying a house; Camden doesn't care about you, they just want to milk you for as much money as possible for as long as possible. EVEN if you've lived there a long time. Do you enjoy using an app to enter your building, an app that doesn't always work due to shoddy cell reception? Then certainly rent here. Good luck receiving phone calls if you live on the first floor; you'll miss about half your calls. There are better, newer rental options popping up all over the area with less predatory leasing and higher quality.

The leasing office and maintenance staff are very responsive and great to include weekly emails on…read moreevents and food trucks that come to the community. The grounds and complex are well maintained. I enjoy having a pet friendly community. I feel very secure and safe. The location is ideal and i enjoy my time here so far.

I've lived at Passport for two years and genuinely love the apartment layouts and community spaces,…read morebut the management and service have declined so much that it overshadows everything good about living here. The most persistent issue is the garage, which has been broken for over six months with no permanent fix. I pay for a reserved covered parking space and one night at 11pm with a snowstorm on the way I came home to find someone parked in my spot with nowhere else to go. The leasing office did nothing and when I pushed back they claimed there was no towing enforcement. I called the towing company myself and they confirmed enforcement exists and that the leasing office simply has to make the call. They never did. My neighbor had the exact same issue and the unauthorized car sat there for over a week with no action taken. When we transferred to a new unit in March the apartment was delivered in appalling condition. Painted over hair on the walls, filthy cabinets, clogged sinks and drains, dirty windows and an unadjusted laundry room door. When we raised the issue we were told that is exactly why residents are not allowed to see units before move in, which is honestly not an acceptable response. They eventually offered a gift card but that does not erase the fact that we had to clean and fix someone else's mess ourselves. Having worked in property management myself I was genuinely shocked by what we walked into. To make matters worse the fire alarm goes off frequently in the middle of the night, often around 3am, making it nearly impossible to get any rest. If you have pets this is especially hard on them and it happens often enough that it has become a serious quality of life issue. On top of all this the communication is a real problem. Emails go ignored for weeks even when the issue is urgent like incorrect charges or maintenance reschedules. A newer leasing staff member has an attitude every time I come in and when I asked about reserving a community space three weeks ago I still have not heard back. It is disappointing because this place has so much potential. The spaces are beautiful but the service makes it very hard to recommend.​​​​​​​​​​​​​​​​

I've been living at Passport Apartments since March 2023. Not only was the rental process easy and…read morehassle free, they worked with me on every corner! The staff (you know who you are) are amazing!! This is a wonderful place that has everything to offer! I love the staff, apartment, amenities (workout gym, pool, common space, lounge, events like Wine-down Wednesday, home automation, mobile alert package delivery, and more), convenience, and covered reserved-space parking. Everything is so easy, neat, quiet, clean, and very safe. Absolutely recommend this place 100%! I chose a single bedroom unit overlooking the pool and common areas. So nice! I really enjoyed sipping a glass of wine from my balcony on peaceful evenings, and even more so from the top floor open-space lounge overlooking Herndon towards Dulles airport. Great place to hang out with friends and just relax. Some feel the price is a bit high. However, I shopped around and Passport Apartments hands-down is THE BEST deal you will find for a luxury apartment in Herndon! I can't recommend it enough - you will love it! PS: Tell them Mark sent you!

We had so many negative things to say that we exceeded the word count for…read moreyelp/google/apartments.com. So we made a public word document with our reasons as to why you should not live here. In sum: - Horrible communication from the office - Blaming your pet for everything - Expensive fees - Horrible move out experience Link: https://docs.google.com/document/d/1RSKIAGrq_UhstlSoTFo55wYuPcjQIjsM3-o2b74_z6s/edit?usp=sharing

Don't make the same mistakes we did and move here. If I could zero stars I would …read more So positives... great maintenance team and conveniently located off route 50. Negatives... be prepared to hear airplanes overhead constantly. You are literally in a direct flight path for Dulles International airport. You will see and hear planes overhead all hours of the day and night. I'm not sure the long term effects of breathing jet exhaust fumes, but it's not for me. You are also located next to a "dirt" and rock quarry. They are often working early and you always have dirt blowing onto your patio, windows and car. Don't expect management to clean your patio ever... be prepared to just deal with dirt and clean it yourself from the patio, outside furniture etc. We lived in a garden style apartment and dealt with cigarette smoking with butts everywhere all the time. You will always smell cigarettes in the hallways and forget about opening a window for fresh air. They claimed to be going to a non smoking property. I laugh at how management will enforce this one! We even had a neighbor throw butts into the bushes and mulch outside his own apartment which caused a fire. This didn't even stop the butt throwing around our building. When it comes to any issues you have, management will tell you to call the sheriffs department. We dealt with the tenant beneath us constantly smoking marijuana which stunk up our apartment. Only after we had the sheriffs department come out twice to verify the issue, did management take any action. Totally unacceptable!! Shocked in our time here ( over 2 years) to see many neighbor changes often due to evictions!! In our first month we saw our neighbors across the hall get evicted by the sheriffs department. Not a warm and cozy feeling that makes you feel safe in a community. Parking is enforced by stickers but there were multiple vehicles broken down sitting throughout the complex. Management does nothing about it. Finally the kicker. If you have any pets be prepared to pay for new carpeting on move out. They will tell you your animals urinated on the carpeting and the apartment smells. Total lies! In renting over the last 10 years ( both previous home owners) we've always received back our deposit in full and never heard this. We take pride in where we live and this blew our minds. This is a strategy management used to force tenants to pay to re carpet the apartment when leaving, regardless if you've had carpets professionally cleaned. Great way to stick it to tenants with tenants having no recourse. The expect builder grade carpet and padding to last 4 years. What a joke!! Strongly don't recommend this property!! Our last day while moving out, we even got to see one of our neighbors get arrested by the sheriffs department on an outstanding warrant. Nice finishing touch.

We finished our kitchen renovation a few months ago. In our whole experience with this, there was…read moreonly one contractor we were completely happy with, and it was Richstone. After having some issues with the countertop company our GC wanted to use, we decided to try finding our own and went to Richstone, just based on reviews. The first thing that I liked was that the rep in the store - ours was Tina - was actually helpful - helpful in suggesting colors, helpful in providing all kinds of information that no one had provided us with before. It took us months to decide on the stone for the countertop, and she was ever patient and responsive. When we finally chose one, it turned out to be really hard to get - and yet, Richstone managed to get it relatively quickly and way faster than the contractor we'd originally been with had told us it would take. Before the install, we got a proof showing exactly how it would look on the counter (and it did end up looking exactly like the proof). The measurement process was painless, quick, and accurate. Installation was way better than we had even hoped for - they were fast, neat, and the finished product was absolutely perfect. It is the one installation in the whole kitchen that actually went according to plan. So they came when they were supposed to, they did the job they were supposed to do, they did it right, and we love the countertops. Moreover, I felt like Richstone guided us through the process and Tina did a lot of hand-holding that I needed, because honestly all of this is pretty confusing and intimidating for a first-timer. Wish we'd found this company first - could have saved myself a lot of time and stress.

Great company with outstanding quality and a variety in selections. They beat competitor prices. A+read more