Same day appointment available for 2D scan called "peace of mind," which is described on their…read morewebsite in the attached screenshot as a "quick look" to "hear the heartbeat 12+ weeks" and includes "2 prints". The total with tax charged on this service was $70.20; credit or cash accepted. The 2-stars for this business are for their willingness to schedule same-day, albeit at an above-industry price within the elective ultrasound sector for a 2D sonogram. The woman on the phone to schedule was friendly and helpful.
Once inside, there is a room with an ultrasound table to lay on for mom as well as a 3-seat sofa. The seating faces the large screen on the wall. Given the total amount of time we were in the room 8 minutes, which included providing payment, discussing my info, offering add-on purchases, etc.
We arrived at 11:47AM, we were 2 minutes late. Payment was collected and tech requested information.
The scan started at 11:53 with the first image snapped at 11:53:15 (15 seconds after squirting COLD medical gel across mom's stomach to start the scan). PLEASE invest in a bottle warmer for your lube -- brrr!
The last image was snapped at 11:54.31. Less than 2 minutes of seeing our baby, who was asleep and the tech kept jumping around so quickly to different images we could barely see before the whole thing was over. We exited the building at 11:57AM, exactly 10 minutes after arriving at the parking lot. Whirlwind does not begin to describe the speed at which this occurred.
Being in the 14th week, we requested to hear the heartbeat as family was present. The tech refused stating they follow the guidelines not to check heartbeat before 14 weeks. Yet, on their current website it specifically states to "hear the heartbeat 12+ weeks". We told the tech our doctor has been doing the heartbeat since 7 weeks but our family can't hear because our dr doesn't allow guests or recordings. Still - she refused to even attempt.
In hindsight, it's very interesting she was trying to sell us on heartbeat recorder and animal add-ons after knowing our due date yet she refused to let us hear the heartbeat -- so she wouldn't have been able to record for the add-on purchase anyways. Or maybe that was the catch? If you don't purchase the $40 add-on, you don't get to hear the heartbeat promised in your package which your dating qualifies you for? Who knows. Well-run businesses are reliable and do not have clients questioning why actions do not meet written policies.
The tech printed out 5 images, despite the package being for 2 images. However, we could care less about images as we made it clear we were there to allow family to see/hear the baby. We get images in 3D/4D from our doctor as it is.
Overall, the failure to do what we ordered of "hear heartbeat 12+ weeks" along with the extremely rushed atmosphere and our sleeping baby, despite drinking OJ as advised, made us feel EXTREMELY UNEASY as of something was wrong with our baby and the tech was rushing to get rid of us. It ruined our day, honestly.
Given prior elective ultrasound experiences with several businesses throughout the country, never with a negative experience (even with very active babies who were hard to capture - the techs were kind and willing at all other places), we are fairly experienced in this sector as clients.
Sadly, at this time, we cannot recommend this business or their services.
UPDATE: Contacted the owner and was told the tech was incorrect, we were offered to come back next day to hear the heartbeat. Unfortunately, when we came back, they could not find the heartbeat but the tech gave us a dvd and her apologies. We were told to call our doctor, which we did in office. We are now awaiting an ultrasound at our doctor to find out if baby has died. Updated the rating for the business owner and tech following up and offering an acceptable resolution.