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    URMC-Rochester

    3.8 (8 reviews)
    Open 7:00 am - 7:00 pm

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    Waiting room
    Kristen H.

    10 minutes late getting me in But they were able to catch up so that I was not pushed late for the actual scan. Every person from the person that checked me in to the patient care tech taking me back to the nurse who put in the IV to person that did the scan was Friendly, and reassuring , patient and explained everything they were doing

    Cool picture in the lobby

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    Borg and Ide Imaging - More jewelry

    Borg and Ide Imaging

    2.2(10 reviews)
    6.4 mi

    I have been waiting for this MRI for Weeks. I'm in a lot of pain, and due to RGH being booked they…read morescheduled me here. Never again. They texted me a link to fill out the paperwork 72 hrs before my appointment. Which I filled out as soon as I received it. I have cancer and have enough going on. The weakness and pain on the left side of my body, has added more than I can tolerate. Yesterday my partner called to confirm my appointment, and to inform them that I might be 5 min late. They informed my husband that if I was 5 min late, I would not be seen. My wonderful partner spent all day on the phone, rearranging all my cancer appointments so we could make this appointment on time. We even arrived 15 minutes early. After waiting for an hour in the waiting room and noticing that everyone else has been seen except us. We asked the front desk person what the problem was. She tried to say that we did not confirm our appointment, or fill out the paperwork, so we were placed on hold. Made no sense to us. Which of course it did, because it was a lie. After I asked the front desk about this, they told me, I was next. Then they proceeded to take 3 more people who came in after me. Once they took me back, it was hard for me to sit still and listen to directions, because I was so aggravated about waiting so long for no reason. While I was back there I heard another woman complain, they told her they were really backed up. When I came out my BF was visibly upset. We left, then he told me, they told every person who walked in the same thing they told me, until someone came from the back and said, please start telling people we are behind. Everyone in the waiting room was talking about how terrible the front desk was. They basically lied to all their patients, making them feel like they were to blame instead of them. Not sure what they expected to gain accept for a bunch of really mad patients, who knew they followed directions and were told they didn't. I do not do business with liars. I called my oncologist and told her what happened, she promised she will never send me back again. She heard a lot of the same complaints. Do not recommend, they do not even deserve the 1 star I gave them.

    Friendly check in staff. Provider was very nice for my chest xray, and nurse explained all of the…read moresteps. I felt at ease the entire visit. There was about an hour long wait for the xray, but the waiting room and restrooms were very nice.

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    Borg and Ide Imaging - Jewelry for purchase

    Jewelry for purchase

    Borg and Ide Imaging
    Borg and Ide Imaging

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    URMC-Rochester - diagnosticimaging - Updated May 2026

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