This place is disgrace. I've been seeing Dr. Michael since I…read moremoved to the area. Dr. Michael, Diana(Manager) & the staff at the counter are been great. First in counter with a problem when call center lady was very rude. Second the type of care I received is horrible. I had UTI for 5 days with NO cure. Ending up getting admitted to ER with sepsis, inflammation- bladder, urethra & kidney. CARE quality is zero. They DO NOT help or make you feel better. I WILL NOT recommend this place. VERY POOR type of QUALITY of care....

last year I waited for a doctor 2 hours inside room . it was apparent that they didn't know I was…read morethere. I left . waited over an hour to fill out forms and then waited 30 minutes to get blood drawn ! Maybe they have way too many patients ! I do like Dr. Redmond though! I wonder if she is still there ? Dominique sure does know how to draw blood on a hard draw! Go Dominique!

The smells as you enter are relaxing, as well as the chic waiting room. The receptionist was…read morefriendly, helpful, and knowledgeable. The couples massage was lovely and really worked out some of my pain points, as well as my husband's.

Awesome, relaxing & inviting facility to get a fantastic massage. Dallas, Leslee & Sue are so…read morenice. Couldn't hardly walk this morning and Sue took care of that! Already booked my next massage with a SAUNA afterwards!!

They are great at getting you in for last minute appointments and fabulous at calling you back…read moreafter hours - great for new parents. Dr. Shah is kind and professional and seems to like kids. Other than that, I would NOT recommend them. They don't seem to like kids, and the office staff is often impatient or rude. Also, I have often heard the office staff make rude comments about the person that they just hung up the office phone with. They speak loudly, so it is obvious they are annoyed with that patient or person they were just dealing with on the phone. And don't even think about being late (which can happen with kids!). They will be annoyed. But if you have to wait 45 minutes to be seen (which can happen there sometimes), you better be patient! Also, most of the drawers/cabinets in the rooms are NOT childproofed. So, you are waiting for the doc with your child in a diaper (per their request) and trying to keep your child from taking off their diaper (if they are a toddler) and from taking medical equipment out of the drawer. My biggest concern is just the lack of passion and genuine care for children from the staff (Except for Dr. Shah). Why did you choose to go into pediatrics? Find another practice for your lil' ones.

Never ever take your kids here. The staff is horrible - Dr. Fisher, Carolynn, and Jodi. We…read morebrought our child in twice in one week and was routinely misdiagnosed leading to an ER visit, ambulance transport, and overnight admission to the hospital. Additionally, they missed another one of my child's vaccinations. Not only that, but Dr. Fisher also FORGOT to come to Lake Forest Hospital to discharge our newborn baby resulting in us staying an additional five hours. He and his staff of Jodi and Carolynn are incredibly unprofessional and rude. NEVER TAKE YOUR KIDS HERE.

The last few months have been awful with Prompt care. New staff is horrible. They are nasty, and…read morevery rude. They seem to think they can talk to you any way they want. But then when you give it back, its horrible. Try to talk to the office manager about the issue and she refuses to call back. She has other people do it instead. Very unprofessional.

I never thought I'd say I love an urgent care, but I LOVE this urgent care! I have two toddlers at…read morehome, so we have had to make mannny trips here. I love the staff - they are always professional and friendly. I have seen Keely, Christina, Hannah (I think) and have had a good experience every time. I wish I knew everyone's names because I would call them all out! I continue to be impressed with how good they are with kids. They can always dumb things down for me and are knowledgable with all the viruses that kiddos bring home from daycare and can answer all my questions. The facility is new and clean, and there is hand sanitizer scattered everywhere. Thank you!!!