I missed my appointment due to a confusion with the days. They lack empathy, compassion and…read morekindness.

I tried to become a new patient, They canceled my first…read moreappointment without telling. I then tried to call a few times to get things figured out and each time the office staff would put me on hold, it became so annoying to get answers or contact them that I just quit attempting, then got a call back and set an appointment, they never got back to me about insurance, so I didn't go I figured I'm not going to something I have no details about. They I received a call , the office lady told me that I should've called, which she's right but I got no help from you guys so not giving help by calling and letting you know I wouldn't be there. Bad overall experience

Great doctors and staff. I've been going there for years and they always go above and beyond with…read moretheir care.

This place is disgrace. I've been seeing Dr. Michael since I…read moremoved to the area. Dr. Michael, Diana(Manager) & the staff at the counter are been great. First in counter with a problem when call center lady was very rude. Second the type of care I received is horrible. I had UTI for 5 days with NO cure. Ending up getting admitted to ER with sepsis, inflammation- bladder, urethra & kidney. CARE quality is zero. They DO NOT help or make you feel better. I WILL NOT recommend this place. VERY POOR type of QUALITY of care....

The smells as you enter are relaxing, as well as the chic waiting room. The receptionist was…read morefriendly, helpful, and knowledgeable. The couples massage was lovely and really worked out some of my pain points, as well as my husband's.

Awesome, relaxing & inviting facility to get a fantastic massage. Dallas, Leslee & Sue are so…read morenice. Couldn't hardly walk this morning and Sue took care of that! Already booked my next massage with a SAUNA afterwards!!

They are great at getting you in for last minute appointments and fabulous at calling you back…read moreafter hours - great for new parents. Dr. Shah is kind and professional and seems to like kids. Other than that, I would NOT recommend them. They don't seem to like kids, and the office staff is often impatient or rude. Also, I have often heard the office staff make rude comments about the person that they just hung up the office phone with. They speak loudly, so it is obvious they are annoyed with that patient or person they were just dealing with on the phone. And don't even think about being late (which can happen with kids!). They will be annoyed. But if you have to wait 45 minutes to be seen (which can happen there sometimes), you better be patient! Also, most of the drawers/cabinets in the rooms are NOT childproofed. So, you are waiting for the doc with your child in a diaper (per their request) and trying to keep your child from taking off their diaper (if they are a toddler) and from taking medical equipment out of the drawer. My biggest concern is just the lack of passion and genuine care for children from the staff (Except for Dr. Shah). Why did you choose to go into pediatrics? Find another practice for your lil' ones.

Never ever take your kids here. The staff is horrible - Dr. Fisher, Carolynn, and Jodi. We…read morebrought our child in twice in one week and was routinely misdiagnosed leading to an ER visit, ambulance transport, and overnight admission to the hospital. Additionally, they missed another one of my child's vaccinations. Not only that, but Dr. Fisher also FORGOT to come to Lake Forest Hospital to discharge our newborn baby resulting in us staying an additional five hours. He and his staff of Jodi and Carolynn are incredibly unprofessional and rude. NEVER TAKE YOUR KIDS HERE.

The last few months have been awful with Prompt care. New staff is horrible. They are nasty, and…read morevery rude. They seem to think they can talk to you any way they want. But then when you give it back, its horrible. Try to talk to the office manager about the issue and she refuses to call back. She has other people do it instead. Very unprofessional.

I never thought I'd say I love an urgent care, but I LOVE this urgent care! I have two toddlers at…read morehome, so we have had to make mannny trips here. I love the staff - they are always professional and friendly. I have seen Keely, Christina, Hannah (I think) and have had a good experience every time. I wish I knew everyone's names because I would call them all out! I continue to be impressed with how good they are with kids. They can always dumb things down for me and are knowledgable with all the viruses that kiddos bring home from daycare and can answer all my questions. The facility is new and clean, and there is hand sanitizer scattered everywhere. Thank you!!!

Subject: Disappointed with Recent Experience After 10+ Years as a Loyal Patient…read more Dear Dr. Stephens-Clark and Team, I've been a patient at your office for over 10 years and have always appreciated the high level of care and compassion I received. My first provider was Dr. Omar, who cared for me until her passing. I then continued my care with Kelly Vinson, they have always been wonderful--attentive, understanding, and professional. I've never felt like just a name on a chart with either of them. They truly listened and made sure that any treatment or medication was thoughtful and necessary. This level of care is the reason I've remained loyal to your practice for so long. Unfortunately, today's experience left me feeling deeply disappointed. I called to ask about a walk-in was told there were no walk-ins only appointments were available, but when I expressed that my reason for the visit was private, the tone of the conversation shifted. I was put on hold and then informed that there were no more appointments left. It felt dismissive and, frankly, like I was being penalized for not sharing personal medical details with the front desk. I've never had to explain my symptoms to a receptionist before booking an appointment, and I don't think patients should be required to do so--especially when the matter is private. I understand policies evolve, but this kind of interaction does not reflect the care and respect I've come to associate with your office. I'm concerned that the quality of service is changing, especially with Kelly going on leave, and it's disheartening. Please consider this as feedback from a long-term patient who truly values the exceptional care your providers have given over the years. I hope things can improve going forward so patients like myself continue to feel respected and heard.

After years of misdiagnosis and being forced to prove my symptoms repeatedly, I was finally…read morediagnosed with Attention Deficit Hyperactive Disorder when I was 18. Soon after i began medication that for me was life changing, helping me to realize how detrimental it was to navigate my symptoms without medication or therapy. Unfortunately as I turned 18, I aged out of State provided healthcare and lost all my coverage. I worked very hard and now at 21 finally have coverage through my employer. I was assigned Dr Clark's office by my providers due to proximity. I was so excited to finally begin treatment and feel "normal" again. Most unfortunately I was assigned Andy as my doctor at my new patient visit today. Despite my past success with medication, despite my diagnosis, and despite my staggering family history with this disorder, Andy decided that he did not believe my "attention" problem was attributed to me having this disorder. He said that my recent engagement and new job along with other big events in my life, could be factor enough to be "distracted". And threw me a referral to a psychiatrist. Had he referred me saying anything else i would not be as angry as I am currently. It truly shows the level of ignorant and unprofessional care you can expect from him. I am not the only one with this experience, and he has quite the reputation amongst my family friends for being a doctor who will sit through an entire visit and not listen to a single word you said. If you want an awkward, inattentive and odd individual to gaslight you, I strongly recommend seeing Andy!