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    Thai Crystal

    3.0 (2 reviews)
    Closed 5:30 pm - 10:30 PM

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    10 years ago

    Helpful 1
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    8 years ago

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    Village Pizza

    Village Pizza

    (1 review)

    Ewell

    I would leave a rating of 0 if it was possible! The complete worst service I have received in my…read morelife(except the very friendly delivery driver!) First of all, the pizza was over half an hour late. I called twice and the manager was very dismissive both times telling me that it would be there "any moment now". Secondly, they advertise "vegan pizza". My mother is Vegan which means she cannot eat produce that comes from an animal. We ordered a vegan pizza for her, and I also ordered a vegan pizza but asked for a stuff crust on mine (normal cheese). When we opened the boxes, we found that the vegan pizza had normal cheese on, so we called up to explain the situation. What we expected was a "sorry, we'll send out a new one" or something upon those lines. However what we received was the rudest manager ever shouting at us, that it was our mistake and we should of told him we don't want cheese. The pizza was described as vegan and no where on the menu does it say it has cheese on. He told us that it was not his problem and that it was our fault. We eventually called just eat and the gentleman on the phone was very helpful. Again, the store manager was being awkward and said it wasn't his fault. Eventually after 3 phone calls from JustEat to the store, we were told we could have a refund on the pizza IF we allowed them to come and pick up the pizza to make sure we hadn't consumed it. The poor delivery guy had to come back to us, wasting 30 mins that other people were probably awaiting pizza to come and collect ours because the manger was being awkward. I will never be ordering from them again, I've never been so disgusted.

    Wags N Tales Coffee Bar Kitchen - Restaurant response to my review

    Wags N Tales Coffee Bar Kitchen

    (4 reviews)

    Thames Ditton

    Very nice ambience; the fries are particularly good and try the chickpea burger…read more Excellent dog-friends generally available Coffee: good Hot chocolate: strong with bitter undertones; pleasant enough but nothing special.

    Been here a few times and the service is a bit hit and miss. For some strange reason for a cafe I…read morewas met as I entered and they tried to help seat me but were very unhelpful. I thought I'd order a salad as I made the assumption that being Vegetarian cafe with good vegan options they'd have salad on the menu.... Ah they do but none of the two options available contain any salad leaves. So rice & bean salad or cheese and roasted veg..... Very odd Anyway I decided on nachos which look amazing when they arrived... But not the healthy salad I was planning to have. In reply to the owners response... 1. Your member of staff did not greet me when he approached me to ask me if I needed a table for 1. 2. I asked if there were other options like moving tables together and then if I could wait for my friends on a different table as I was early. He didn't seem to want me to do so to which I got irritated and asked if I could just go and find a seat. If your policy is to seat guests it would be a good idea to greet them first right? 3. After ordering my food at the bar. (no table service was offered to me, which is what happens in restaurants) it was brought over to me and looked amazing. 4. My meal was interrupted by the ale member of staff who did not ask me if he could do so but started talking at me telling me that he'd worked for the restaurant for over a year and that he'd seen my review on Google and giving me excuses for why he'd been telling me about what tables I could sit at because it's busy at lunch. Explaining why there isn't any salad on the menu as the weather was cold that morning. At which point my son woke from his nap. He continued talking at me while my food is getting cold, my son is complaining. When he eventually stops talking. I ask him if he thinks that the time to come and talk to me about my review online and give me the reasons behind his actions and the menu would be in the middle of my meal which I was trying to enjoy? He continues to give me excuses and tell me his point. I finally get angry and explain to him he's now also spoiling my meal, and is like him to just leave me alone. 5. Every other member of staff in the cafe that I spoke to were nice, helpful and a pleasure to interact with. 6. Don't worry I won't be coming back to spend my hard earned cash in a place that thinks it's OK to call their customer rude online, when I didn't lowers myself to calling their staff names.

    Zizzi - King prawn spiedini

    Zizzi

    (12 reviews)

    ££

    Sutton

    Zizzi's is a nice Italian place off the high street in Sutton. The king prawn spiedini appetizer…read morewas my favorite part of the meal. It was really well presented and had great flavor. The Rustica Primavera pizza topped our favorite menu item. The flavors just blended really well together on this wood fired pizza. The calamari was the one item that disappointed us; it was really bland. The staff was very nice and friendly, but didn't come by the table often to see if we needed anything else, so we were delayed in ordering additional items off the menu.

    The food here was lovely but I am taking off two stars for service. We had 2 starters, 2 pizzas,…read moreand chips. The ambience was nice with soft music. We came on a Wednesday evening and it was pretty busy. Our server, Irina, was not good. She forgot to put in our free garlic bread and when we tried to remind her, she put up a finger and ran away and never returned. We got her attention ultimately and she said she would put it in but then we had to ask if we could use our 30% student discount AND the free garlic bread coupon. She thought about it and then said "no" so we had her cancel the garlic bread. She also took our water away and never brought more or refilled our glasses. When we asked for some cakes for takehome, they took a very long time to arrive. Lastly, every time a staff menber came to our table they rushed away before we finished telling them what we needed. Finally, when we paid at the end, there was no option to tip or not or how much to tip, which we felt was shady because she could have added tip on herself afterwards since she told us they were not offering printed receipts. The uni student who was dining with us said it best when she said, "The vibes were off"

    Thai Crystal - thai - Updated May 2026

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