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    Thad E Bartell, MD

    3.7 (9 reviews)

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    1 year ago

    Dr Bartell took care of my salivary gland that would swell whenever I ate anything. He's very thorough and took care of the problem.

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    Valley ENT - Logo

    Valley ENT

    (80 reviews)

    I went in and was scheduled with Dr Allison. Not at all what I hoped for or needed. I know I have…read morea hearing issue but also wanted to see what was going on with repeat ear and sinus infections as well as bumps/sores in my nose. His words after looking ONLY at my nose was "I don't see a problem." Seriously my nose was tender to the touch due to the sores. The audiologist was ridiculous. She put a sample pair on me that were not working right/not programmed properly. I tested them for almost 2 wks, went back and told her the pair she put on me didn't make a difference. She claimed to try to change but couldn't figure out how so told me to take the first pair home and try them again. They didn't work the 1st 2 weeks so now they were supposed to magically start working? OR I could buy a pair (over $4,000). The overall experience lacked care and compassion from staffing, on time appts (I understand a few minutes late but not 45-60 minutes for every appt), follow up from there office, etc. oh, and I bought the brand Widex that she suggested, but not from them. And I paid a lot less than what they were going to charge.

    The wait is unbelievable! On my first visit, they did not have that board that indicates how long…read moreis the wait. So I would notice that everyone who came in later than me were going in first?!? So I asked the Front desk why? They just were rude and made me feel like I was a bother. After 2 hours wait I finally got in and Dr Chuang had no bedside manner whatsoever. I try to ask a question and he would interrupt me and not bother to listen to my question that my questions never got heard much less answered; he was rushing and quickly passed me on to another tech to do my hearing exam. On my follow-up visit, I was first to check-in and only person in the waiting area and noticed there was now a board that indicate how long is the wait. It showed zero minutes. I was pleased as I had another appointment that I need to be on time right after this one. Other patients started to come in and they again got called in before me. I looked at the board and it showed this time a 45 mins wait. I went to the front desk, and aired my grievances, asked for a refund of my co-pay & cancelled my appointment. I don't think staff and doctors care at all. A BAD EXPERIENCE ALTOGETHER!

    Thad E Bartell, MD - earnosethroat - Updated May 2026

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