Office experience and personal were excellent and showed lots of empathy and treated me well

Got here at 9:30 for my 10 am appt. Was taken back at around 10:50 (10 am appt) where I overheard one person who had already gotten a mammogram and was waiting on ultrasound and said she had to leave because she couldn't be any later to work. After my mammogram I waited for the ultrasound where another person had to leave between these two services because she was also so late for work. 2 people missing diagnostic exams because the examiners were so far behind. And that's just in the 2.5 hours I was there! I understand imaging places are understaffed but to already be running a full hour late at 10 am is terrible planning. Two women leaving between two imaging sessions because they couldn't be any later to work is terrible health care administration. I have to come back in 6 months and I'm going to try and find a location that isn't run this poorly. Wish me luck! read more

This is the WORST PLACE for Service. I don't know how TGH puts their name on this stupid place!!! 15 people sitting at desks, on cell phones, talking to each other & the line is seven people long with only ONE person for a receptionist. Then they call my number... 504 at window 7, & the lady named ESTHER says... I didn't call anybody... then goes around in circles, then sits back down with my paperwork like it was SOOOO MUCH fkn work. Sorry to take your free work time away from you. Then she has an attitude like she was bothered to do the work. I will NEVER come back to this fkn place!!!! The staff & management SUCKS!!!! Get a makeover & fire a bunch of MF's to regain control of your "Professional" business. TGH.... a leader in medical technology.... with this place thats absolutely a sh!t hole. I WILL AVOID THIS LOCATION AT ANY COST!!!!!!! read more

When I walked in the receptionist was rude and condescending and talking loudly at me. She demanded my insurance right away and would not listen to me when I explained that I am using a special program benefit through my work to pay. Finally she let me in. Then a lady called me up to collect payment. Unfortunately she also was exceptionally rude. She could not accept a digital payment so she had to enter the card information manually. She did it three times yelling out how it's being declined loudly for everyone to hear. I decided to call the provider who pays and she put them on speaker again for everyone to hear and was quite rude to them. She also complained loudly that I am now late for my appointment due to the errors manually entering the payment information. They read her the number and payment information, which was exactly the same as before and it finally worked. I think she just didn't enter the payment information correctly the first few times. I was so embarrassed. The only reason they get any stars is because my tech who did the imaging was fine. I do not recommend this facility and the way they treated me was horrendous. I do not know why they have such rude office staff. read more

I had to go in and get my annual mammogram along with a bone density scan. I read so many poor reviews to the point where I was regretting even going, but my appointment had been scheduled for about a month before I even read the reviews. So, I just went with it. And to my surprise, the service was great. After filling out the forms, I waited about 10 minutes before they called me. When I went to the back they had maybe 5 of us together and we all were called back individually by different medical staff. It was very organized and efficient. After doing my mammogram, I then got dressed and was sent over to do my bone density scan. The bone density scan result came back the same day in MyChart. And the mammogram results came back maybe a week and a half later. The quality of care was inline with other places I've gotten mammograms. The entire process took me about 45 min. If I had only gotten the mammogram it probably would have taken 25-30 minutes. I say all that to say this. Make sure you're reading ALL of the reviews. And make sure the reviews are written by reputable reviewers. read more

I go here to get my mammogram and other exams. Very good service nurses are. Towers is located conveniently next to my phone so I make my appointment. read more

exam worked well. BIG but took 9 days and still waiting to get report, have called them twice still no report. You could die waiting for these people read more

Easy online scheduling through MyChart. I was surprised to see the earliest available for the test I needed was at least 3 weeks out, but there were a lot of available time slots beyond then. Check in was friendly and quick, just had a one page form to fill out. After a brief wait I was taken back where a staff member confirmed the test I was having and asked about 10 more questions. The scan itself took less than 5 minutes. The entire visit took less than 30 minutes. I was told I could expect results in 2-3 days but actually had my result in MyChart in less than 3 hours! read more

Un trato muy amable y profesional . Limpieza impecable de la instalación. Sólo deben aumentar los sillones en el salón de espera, el día q fui no eran suficientes. read more

Overall, the experience I have had with TGH Imaging medical providers has been excellent. The experience with TGH Scheduling and "administrative" staffs has been TERRIBLE AND WORTHLESS. On Jan 30, 2026, I received a VM to schedule an appointment recommended by my Physician. However the name of the caller and phone number to return the call were garbled. I called the number associated with the VM and after 20 minutes, the "operator" came on and said she would connect with a scheduler. After another 10 minutes, I was connected to a scheduler. However the number was now listed as a High Risk SPAM number. I had to provide my Medicare and Secondary Insurance information EVEN THOUGH i HAVE BEEN A PATIENT OF TGH, TGH IMAGING, AND USE FOR OVER 9 YEARS AND THAT INFORMATION IS ON FILE!!! However, this scheduler stated she did not have access to that information. I requested her name and recorded the number as I did not feel confident in providing that info over the phone since it was ALREADY ON FILE with TGH. read more

I had a script. The line was out the door but it worked out quickly. I waited in line for about 10 minutes and was set up and then waited about 20 mins and then I was called into the room. Everyone was friendly and I was in and out in about 10 minutes. read more

Trying to schedule an exam , leave messages and they don't call back. you spend alot of money on advertising how great you are now you need to walk the walk read more

I've been trying to reach this office for about four days now there was a holiday in there, but I've been trying to reach the office to schedule an appointment for a MRI guided biopsy of my right breast and it's been a while cause you needed to get the order first, and it took a while to get the order now do you have the order and I'm unable to reach anybody I've called called called left messages. Nobody's return my call. It's been four days now. Going on five tomorrow so I wish, I'm gonna look and go someplace else all right read more

It's not the most beautiful inside, but everyone is kind. They have advanced breast imaging for those of us with implants. I also noticed a lot of the workers are bilingual at this location. read more

TGH Imaging - Diagnostic Imaging Near Me - Tampa, Florida

The here excellent at what they do!! Great customer service. Always care about how I feel. Ultrasound tech is always nice!

I Do not recommend this place. Awful scheduling. Staff is uptight about their procedure when doing a mri. Almost got my appointment canceled the day of lol wtf who does that because of my "age" lol check your machine when you schedule me then. Don't wait to tell me the day of. I'm Glad I got seen but still I could only imagine. I don't feel this place has it together that well read more

The MRI technician was patient and calming; however, I had trouble hearing the instructions when the MRI machine was making its clacking noise. read more

THey don't answer phones, there is no way to get in touch with them. They are known for this. I tried all last week to set up an appointment with them, even went personally to N.Dale Mabry office and still couldn't get an appointment. Finally call USF and got in on Saterday, Reat staff, very friendly. Now today I recieved a emailed appointment out of the blue from Tower. Now I can't reach anyone to cancel it, I'm sure they will try to bill me. Great medical suport people. People could die before they got the tests done. read more

Terrible service. I have visited this location 3 times and if another place was closer to my house and insurance approved it- I would have switched long time ago ... they tell you to come 30 mins prior to your appointment but NO MATTER if it early morning , afternoon or evening, it takes 1 hour passed your scheduled appointment time! So now 1.5 later you are still in the lobby. Ohhh and let's not blame Covid for it because I did tests before covid too same thing happened. Except now I sit in the lobby with a mask on. Here is what I saw for those who are interested about employees keeping place clean and neat on the back by X-ray and mri machines ... Unreal people: employees stand next to each other , some don't have mask on, they laugh and touch each other shoulders . Giving me a locker and didn't cleaned it at all. Insanity ... I can keep going but you got a picture. Don't recommend read more

Professional, courteous service, with minimal wait . Have visited many times and this is the Radiology center of my first choice.

If I could give them a zero I would. First, they don't answer their phone to schedule appointments. I was on hold for an hour, and had to leave a message. Someone called me back two days later. I had to wait a month for an appointment despite the fact that I was referred for an abnormality. I pre-registered on-line. I arrived 45 minutes early. I had to fill out 5 more papers for registration. After waiting for one hour they told me that they could not do the imaging because they needed previous imaging. They blamed the mistake on the scheduler. No offer to call for previous imaging or rescheduling appointment was made. Horrible service! read more

Thanks to the fine folk at Tower radiology, I now know I'm rude and make the poor scheduling personnel feel "threatened" with my "tone." Not only did I get a scolding for being frustrated at having to wait almost twenty minutes to schedule a test that it took all my courage to call and schedule Shame on Tower Radiology for having such poorly trained people communicating with people who are facing possible life threatening diagnosis. read more

Took the day off to make an appoint than they call me leaving a voicemail the tech called out and my appointment was cancelled. They never tried to reach out to find another location or even make me another appointment, I waiting 3 desperate times for 25 minutes on hold. They don't care and customer service is not in their vocabulary. I will never use them again and recommend you do no either. read more

Don't try to call to schedule an appointment....they don't answer the phone. I have tried for 7 days at different times and held for 15 minutes and NO ONE answers. I need to change an appointment. They are going to have a no show because they won't answer.......Go Elsewhere!!! read more

I just went for a chest x'ray. Since they only take a few mimutes, you are unable to make an appointment. With my luck on the day I stopped in to get the c-ray, they informed me they had several patients having scans & it would be a 2 hour wait, what fun.... The waiting ro is dingy, old & crowded. Once you get behind the closed foors, the treatment is excellent. Everyone I dealt with was pleasant & professional. What's a girl to do? I keep warning you about judging books, by their covers read more

TGH Imaging - Parking lot - Diagnostic Imaging Near Me - Tampa, Florida

57 minutes plus waiting on hold to reschedule an MRI appointment because TGH sent the authorization to my physician after 4pm the day before my MRI and now too late for insurance to review and approve. No one picked up my call. read more

Tower Radiology employees on N Habana really need to get their shit together and learn how to do their job not only did they screw up on my scheduling and had all my personal info wrong. They also made me waste my entire time this morning.... Never will I use that facility again!!!!! I never had this issue with BayCare Smfh read more

I have visited the N Habana Ave location for numerous imaging (PET Scan, CT Scan, Xray, Ultrasound, and Echocardiography. The site can be busy due to its geographic location during business hours, but the wait is short once you are checked in, and your insurance has been verified. The imaging technicians are professional. read more

Everyone was very nice. Test was done quickly by Kathy, very nice friendly lady. Place is spotless. Highly recommend Lois St. location.

I would like to share with everyone Habana TGH Radiology has been like a home I've been going for almost 15 years. Please be patient they do care & remember they care so much that there high call volume is because of there dedication to their patients & work. Excuse if there is a long wait to contact someone or go in person. I'm a patient & have been going long enough to know why they may seem backed up but be kind to those who care... Thank you TGH I'm habana for always being you & for the dedication, also don't forget the remodeling they are doing to make the patients more comfortable... read more

These people are so rude and impatience with the patients it's unprofessional how they speak to old people plus the front desk lady has a bad Spanish that is not polite read more

My experience at this location has been good, timely and efficient. Scheduled appointments are quick and for all the times I have visited the waiting room is emptied quickly. My results are received by my doctor very quickly. Overall I am happy with the way this location is run. Keep up the good work. read more

First: I would like all patients to know this was a wonderful experience, more specifically, a fantastic experience because of the young lady, Alexandria! She was significantly helpful, patient, and accommodating for scheduling multiple tests at two different locations. She patiently searched for the appropriate site at the earliest appointment that was conducive to my busy schedule. Throughout the whole entire conversation she was very pleasant, thoughtful, and abundantly considerate of my needs. What a wonderful member for this organization to have as a representative. Customer service and genuine compassionate humanity never goes out of style, and as a patient This quality and genuine personality -characteristic is a welcoming treasure to encounter! I appreciate Alexandria's terrific care and entreating personality and her Assistance in the scheduling of my tests. I would like to give a warm shout out for her exceptional and high-quality patient service and care! Many Thankx High Praise and a Billon kudos are extended to this fine young lady who does a incredible job and goes the extra mile! May you have the pleasure of speaking to this nice young lady when scheduling your appointments!!! Alexandria,; Keep up the good work!! You are the Best, thank you! Melinda S. read more

This location is up to par with the new regulations re Coronavirus! Masks, 6 foot floor markers, waiting area seating spaced out! Hand sanitizer, everywhere!!! Good job, I will definitely come back here for future radiology testing!! read more

Tower's service is great, and the image quality of my MRIs that I got were clearer then the other place I went to.

Very positive on friendly and clean. No appointment needed for X-Ray. Was there about twenty minutes total. Excellent service.

I could've gave Tower radiology on Habana five stars but I always like to leave one star because I think everybody can always improve a little I was very impressed with the efficiency of the staff and the scheduling of Towers I was able to get in and out within a very reasonable time they were very efficient kind I would definitely recommend Towers Radiology to any of my friends and family thank you read more

Two weeks in a row I showed up for my appointment a few minutes early ( 7:30am and 7:15am). After waiting a while I was told that their computer system would not let them access my records to proceed and I would have to reschedule. If this situation had been reversed and a patient did not show up for an appointment, or cancel in advance then there would be charges. I was not offered a free service or discount if I'd be willing to give them a third chance. Staff seemed more concerned about how this was an inconvenience to them than to me. read more

Terrible service. My apt was at 1 pm. Checked in on phone at 1245 then the email miss advised to sit in car when they really want you to stand in line. Well all would have been fine but I waited 20 min in line and bus loads were coming in. I checked in early and people who came in after got in quickly. Horrible don't use this location you may be waiting three hours. read more

Try calling to make an appointment and you'll be stuck waiting on the phone for 40 minutes with no answer. You do realIze people work full time? This place is a joke. read more